Hi Donna,
I guess you're talking about a game site. I can't guess which one...
First, I want you to minimize the AOL interface and use Internet
Explorer. That's the big blue e on your desktop. Now try this...
Online games are usually developed using Flash, Java, or Virtual Machine.
The most likely solution to a problem with an online game is to install, upgrade,
or reinstall the right one for the game site you're playing on.
A. For Zone.com games: Zone.com are converting most of their games for Flash
to avoid the conflicts between the Sun Java system and Microsoft's Virtual Machine.
Install Flash from:
http://sdc.shockwave.com/shockwave/download/frameset.fhtml
B. Most other game sites still use Java:
Sun.com will examine your system requirements and install the Java version you
need when you click:
http://www.java.com/en/download/windows_automatic.jsp
C. If the online game still won't load, or gives you errors, try these steps:
1. Click START / Control Panel / Internet Options and click on the Advanced Tab.
2. Below HTTP 1.1 is the Sun Java/ Microsoft VM section: Make sure all Java choices
are unchecked (especially JIT) and then press [OK]. You may be prompted to reboot.
3. If you don't see a Microsoft VM section then download Microsoft Virtual Machine for:
Windows 98 / Me / NT / XP from:
http://www.abxair.com/software/msjavx86.exe
4. After you download Java, double-click the file to install it, reboot and then follow
the directions in Steps 1. and 2..to disable JIT compiler and other advanced options.
* Whenever you get a Java Virtual Machine Security Update from Windows Update, you
will have to follow Steps 1. and 2..to disable JIT compiler and other adv. options again.
6. If the problem persists Adjust Your browser settings using this basic example:
http://www3.sympatico.ca/nibblesnbits/EnterRooms.html#IE
7. Try these suggestions for Zone's Java Games:
http://classic.zone.msn.com/zzzz/help/helpjavagames.asp
8. Maybe it's a software conflict: Make certain that your Firewall or Antivirus program is
not configured to block Java Applets. Norton's products for example have that option.
If you're unsure temporarily disable Startup programs one at a time, starting with Firewall,
Antivirus & AdBlockers using:
http://support.microsoft.com/?scid=331796
or this utility:
http://new.jtsoft2001.com/windows/startup.php
9. If you have a Coffee Cup icon in your system tray (next to the time) you might have a
conflict between MS VM and Java: Uninstall Java using Control Panel / Remove Programs.
10. Check the Help / Support section of the game site in question for Java topics relevant to
that site. There is usually an email or a (non Java) help chat available as well.
--
Cheers, Windows XP MVP Shell / User
Jimmy S.
http://mvp.support.microsoft.com
Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
"(e-mail address removed)" <
[email protected]>
wrote in message | When you go to the login page and you have to have IE
| installed on your pc and then a security d/l. It says no
| beside the install button. When I click on the button to
| install the file it goes to a new page and then does
| nothing. I wrote to the owner of the site and he
| suggested some security settings to change and I did all
| of that. Still doesn't work. I thought about a
| firewall. When I used to go to my Network Properties
| there was AOL there and a lock on it. Now it is gone. I
| have reset all of my internet settings w/ the help of a
| AOL tech. Thats about all they told me they could do. I
| know this file works because it has worked at my office.
| Any help and suggestions would be greatly appreciated.
|
| Thanks in Advance,
|
| donna
