MicroDirect Customer Service Droid said:
How do these people manage to run a business?MicroDirect Customer Service Droid said:As per our conversation earlier in regards to your faulty graphics card,
I do apologies about before as I could not issue you with a RMA number as
the systems (trained monkeys? hamsters with attatched post - it notes perhaps?) were duplicating the same RMA number around the office......very strange. Any way please find your RMA details below:'
Possibly outsourced MD employee[/color][color=black] said:
Possibly outsourced MD employee[/color][color=black] said:According to your record unfortunately I can not say at this stage that we have received your item as of yet. As you can appreciate we have booking in system whereby when all deliveries come in to our goods in department we receive goods/ deliveries from several different couriers therefore it gets put into a queuing system, then filtered, and logged onto the system. I realize that this is a long procedure and that it will be delay (nice freudian slip there) with as soon as we have indication that your item has been logged on our system.'
Normal MD Procedure said:'According to your records, this item has been tested you should of been informed of this as this is the normal procedure when the item has been tested.'
Indeed.Techy said:‘if it MD were a big issue and were really crap this thread would be on 10 pages by now!!!’
Reefsmoka said:Well, you know how i said they e-mailed me to say they've paid me the money back on 14-06-2004? Well its still not in today 02-07-2004! and whats worse is that i've got my phone bill back today and i've spent nearly £7 on just calling there stupid asses.
The moral of the story is to NEVER ever ever ever, not in a million years, use www.microdirect.co.uk ! If you do, your either mentally impaired, or impaired mentally!
Martin Luscombe said:nOW THERE'S A SURPRISE, SOMEONE MANAGED TO GET THROUGH TO M-DIRECT CUSTOMER SERVICES!!!
I never managed it!
I tried to return an Mp3 player to buy a more expensive one, they denied recieving it, sent it back to me, ignored me,etc
In all SEVEN WEEKS have gone by. This morning an e-mail promising to refund my money, not in my account yet though.
I have bought a lot of stuff from this firm over a few years and reccomended them to friends. Not again. I intend to tell eveyone I meet never to go near!!!
They do not care about their customers. They dont answer e-mails, dont answer the telephone. They will ultimately fail as a business unless they sort this out. They tell lies on their site about levels of service that they KNOW they do not provide.
anonolee said:Hi,
I am new to this forum, but boy does this hit a nerve.
I have just been ripped off by Microdirect.
I recently place an order for 5 components.
The parcel arrived 2 days later - great.
The box contained a bill for 5 components, but only 2 components in the box.
i have phoned and e-mailed every morning and afternoon since receiving the delivery, and the service I get is appaling.
no one EVER rings you back when they promise.
All e-mails are ignored.
You cannot speak to a manager.
Basically I have been called a liar.
The best response from customer service is that they cannot help me as I have had all the parts because it says so on the picking list.
This is legalised theft.
Everyone on this thread (and any others who have suffered at the hands of this company should all rally together and all complain to Manchester trading standards, and BBC watchdog.
If the person who has the director's address and the managers direct phone numbers is still around, please mail them to (e-mail address removed).
In the mean time, I will get details of trading standards and watchdog, and see if we can make this company wake up to the stress it is causing innocent people like us who cal ill afford to be ripped off of our hard earned cash.
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.