I'm sorry for the awfully long thread! Would it help to start a new one,
calling it: "Lost" MS Word(2)? However, Daave, I feel you're one of the
kindest persons to try so hard to help in this infernally complicated
matter, but it's not fair for you that I should take that much more of your
time,
and I won't mind it at all if you decide to end this thread. I figure I'll
wait until I hear from MS and then
I'll take it up from there - perhaps it will be easier all around.
Meantime I'll answer marking with *** for your texts or questions and: *
for my answers, but feel free to quit anytime
you feel like it please:
***1. What kind of disk is this: full or upgrade? Retail or generic OEM?
* The home ed. I got from MS must be an "upgrade" from the Pro. I don't
know whether retail or generic; it came directly from MS headquarters (I
couldn't believe it!). I know WinXP Pro was an upgrade from Win98 by that
cheater....
***2. Did you perform a clean install of Windows XP Home?
* Another techi came to install it so I dont' know, but I think he probably
left in the WinXP Pro because it's still in the Add/Remove and also in
Belarc... I can call and ask him.
***Is it possible you have *two* operating systems on your PC? One XP Home
and one XP Pro?
* Both the XP Home and the XP Pro are in Belarc, but neither is in
Add/Remove...In A/R I only see Office XP Pro.
***Did this tech install Office? *Yes, he did, that's why it appears in
A/R and in Belarc.
***Did he give you the disk? *He handed me a large envelope with, as he
said, "all I need."
***It's possible you never got the disk, correct? That is, I need to know if
your installation of Office is genuine or not.
* I'm not sure whether I actually saw it or not, but I'll bet that if the
main CD, the WinXP Pro was false, the Office has got to also be false; no
doubt!
***You said you were trying to "delete" Office. What exactly did you do?
Deleting and uninstalling are two different things.
* No, I was trying to delete XP Pro. If I deleted instead the Office that
explains why I can't open Word...however, if I deleted Office instead of my
intended XP Pro, why is Office still showing in A/R and in Belarc??? We
need Sherlock Holmes!
***Wow! That's an old PC. I believe these were the original specs:
450-MHz Pentium III
64 MB RAM
6.4 GB hard drive
* Yes, I bought it around 7 years ago with 128MB RAM.
***I'm sure you have upgraded memory at the very least (and hopefully the
hard drive as well). What are the current specs?
* A few months ago I got another 250MB RAM. It came with a 13.6GB hard
drive, and about a year ago I replaced it with one around 40GB. Amazingly
my computer still works perfectly, even Belarc commented under my hd: "SMART
status: healthy" ;o) Motherboard: Intel SE440BX-3.
***Operating systems can't be deleted. What exactly did you do with the
Windows XP Home disk? You must not have installed it since you're still
running the non-genuine Windows XP Pro.
* I have it in a secure place so I won't lose it and it has been
installed.. I don't think I'm not running the WinXP Pro.
***In the paragraph above, you said that Belarc is showing that you are
running "Windows (XP)Professional." But in another post (the one where you
included your Product Key!), you said Belarc reported you were running
Windows XP Home. Which is it? Both, perhaps?
* Let me resume what I have exactly:
In ADD/REMOVE I have : Microsoft Office XP Professional with Front Page.
ONLY, that's all.
In BELARC I have all of these:
Under "Operating System": Microsoft Windows XP Home Edition Service Pack 2
(Build 2600).
Under "Software Licenses": Microsoft Windows XP Home Edition (with key
code).
Under "Software Version": Microsoft® Windows® Operating System Version.
(version #)
* Still in BELARC I have:
Under "Installed Microsoft HotFixes": Microsoft Office XP Pro with Front
Page
Under "software Licenses": Microsoft Office XP Pro with Front Page
Under "Software Version": Microsoft Office XP Version (version #)
***And since it's impossible to perform an in-place (that is, keeping all
your files, settings, and programs intact) downgrade from Pro to Home, in
order for you to be legit, you need to perform what is known as a Clean
Install -- directly from the Windows XP Home disk. If you wish to be legit,
you will wind up losing your Office installation. *If* you own a legit
license to use Office (I'm not sure we have established this), then you can
always reinstall it. You need the disk and the Product Key from your Belarc
report.
* As mentioned above, I'm going to ask the techi who installed my XP Home
whether he did a clean install or not, but I do have a legit XP Home CD that
MS headquarters sent me, and he's got to have ins;talled it from my XP Home
CD.
* Since Office was also installed by the cheater techi, I'm sure is not
legit. And I'm waiting to hear from MS about the Office CD I talked tothem
about a couple of days ago. I have the product key that the cheater techi
gave me (somewhere in my computer), but I couldn't get his disk so I'll wait
for MS.
***I wonder if you *do* have two operating systems. When you boot, are you
given a choice?
* No, I'm not given any choice of OS.
***Why don't you open up boot.ini and copy the text and post it here? For
more info:
http://support.microsoft.com/kb/289022
* Oh Daave, this is too difficult and I'm afraid I may make a worse mess,
so I'll pass for now.
***Another question you had asked: What could exactly happen if others use
my key?
It just takes one person to use it and claim to have the license during a
phone call. Once this happens, the next time your PC phones home to
Microsoft, you'll start getting the non-genuine messages again. If you can
prove you have the license, then hopefully Microsoft will issue you another
key.
* Oh dear, this is bad. That's why when I wrote last MS I asked them to
cancel my key code and give me a new one. Also asked to replace my Office.
They probably won't but I tried. If not, I'll buy an inexpensive stand
alone Word.
)
Thanks so very much, but we better stop here as it seems to get more and
more complicated. I cna't do this to you. I'm sure you agree that the best
course to take is wait for MS answer.
I wish you and yours a Merry Christmas and a Healthy, Safe, Peaceful and
Happy New Year!! Adela