"Lost" MS Word.....

[Adela]

(WinXP Home SP2; OE 6; IE 6; Dell Dimension XPS T450MHz Pentium III; Free
Version 7.5.503; spybot S&D; ad-aware; cable modem; WordPerfect8; Lexmark
Laser printer "Optra E310")

Hello, I hope someone could help?

A day or 2 ago my MS Word suddenly disappeared from the Desktop and the
Start Programs Menu, although I saw it in some page with many icons when I
started clicking away to find something. I also saw it in Belarc Advisor.
So I used the system restore, backed a few days, and the icon on the Start
Menu reappeared and thoought that's the end of the problem... but when I
clicked to open, it showed this message:

<<The Patch Package could not be opened. Verify that the Patch Packet exists
and that you can access it, or contact the application vendor to verify that
this is a valid windows installer Patch Package.>>

Thanks so much for any help! Adela

 

[SG]

Hi,

Appears to me you just lost the shortcut to Word and not the program it's
self. No sure after a System Restore why it didn't bring it back correctly.
Two things you can try and I believe the first should work.

1. Do a Search on your system for the word... winword
Make sure in your search you have hidden and system files selected.
Once you find the file, right click it and select Sendto then Desktop
(create shortcut)
Now go to your Desktop and see if it will work.

2.. http://support.microsoft.com/default.aspx/kb/295823

--
All the best,
SG
How to Write a Newsgroup Post:
http://www.elephantboycomputers.com/page2.html#Usenet
Need your OEM Restore Disk?
http://restoredisks.com/

 

[Adela]

Thanks so much SG! I followed your clear instructions...but got no less
than 8 winword files!!! Not knowing which one to send to desktop, I used
the one that had the most enormous kb's (6), and a couple of others (which
one would you say I should use?):

(1) winword.doc C:\Documents and Settings\AdelaMain\Templates 5kb
2-28-07 7am
(2) winword2.doc C:\Documents and Settings\AdelaMain\Templates 2kb
2-28-07 7am

(3) winword.doc C:\Documents and Settings\Default User\Templates 5kb
2-28-07 7am
(4) winword2.doc C:\Documents and Settings\Default User\Templates 2kb
2-28-07 7am

(5) WINWORD.EXE-29FSC... C:\Windows\Prefetch 75kb PF File
12-31-07 4:19pm

(6) WINWORD.EXE C:\Program Files\Microsoft Office\Office10 10,494kb
Application 9-17-07 11:30am

(7) winword.doc C:\WINDOWS\system32\config\system profile\Templates
5kb 2-28-07 7am

(8) winword2doc C:\WINDOWS\system32\config\system profile\Templates 2kb
2-28-07 7am

I tried # (6) because of the higher kb's, but got 2 msgs:

<<Microsoft cannot install lthe necessary files due to doucments and
settings error 1635...>> and the rest of the msg is much like the one I
rec'd previously. When I clicked "OK", this new msg appeared:

<<Microsoft has not been installed for the current user. Please run set up
to install application.>>

I tried # (5) and it said: "Windows cannot open this file. Windows needs to
know what program created it." I tried but couldn't find what program
created it.

I tried # (1) and it showed the same msg I rec'd in my first post here:
"This patch package could not be opened. Verify that the pp exists and that
you can access it..." etc.

What can you make out of all of this? Also, if I ever find out which one I
should keep, should I delete all others?

Thanks for the MS link too, but I had gone there yesterday and tried to
follow their steps but...I got lost! )

Thank youu again! Adela

 

[philo]

Thanks so much SG! I followed your clear instructions...but got no less
than 8 winword files!!! Not knowing which one to send to desktop, I used
the one that had the most enormous kb's (6), and a couple of others (which
one would you say I should use?):

(1) winword.doc C:\Documents and Settings\AdelaMain\Templates 5kb
2-28-07 7am
(2) winword2.doc C:\Documents and Settings\AdelaMain\Templates 2kb
2-28-07 7am

(3) winword.doc C:\Documents and Settings\Default User\Templates 5kb
2-28-07 7am
(4) winword2.doc C:\Documents and Settings\Default User\Templates 2kb
2-28-07 7am

(5) WINWORD.EXE-29FSC... C:\Windows\Prefetch 75kb PF File
12-31-07 4:19pm

(6) WINWORD.EXE C:\Program Files\Microsoft Office\Office10 10,494kb
Application 9-17-07 11:30am

Option (6) above is the application itself...

you can right click on that and create a shortcut on your desktop

 

[Daave]

(WinXP Home SP2; OE 6; IE 6; Dell Dimension XPS T450MHz Pentium III;
Free Version 7.5.503; spybot S&D; ad-aware; cable modem;
WordPerfect8; Lexmark Laser printer "Optra E310")

Hello, I hope someone could help?

A day or 2 ago my MS Word suddenly disappeared from the Desktop and
the Start Programs Menu, although I saw it in some page with many
icons when I started clicking away to find something. I also saw it
in Belarc Advisor. So I used the system restore, backed a few days,
and the icon on the Start Menu reappeared and thoought that's the end
of the problem... but when I clicked to open, it showed this message:

<<The Patch Package could not be opened. Verify that the Patch Packet
exists and that you can access it, or contact the application vendor
to verify that this is a valid windows installer Patch Package.>>

It looks like you need to run the Windows Installer CleanUp utility and
then reinstall Microsoft Office. See "You receive the 'This patch
package could not be opened' error message in an Office program":

http://support.microsoft.com/kb/295823

Do you have your Office installation disk?

Also, is there any reason you are running WordPerfect in addition to
Word?

 

[SG]

This one should have worked...
(6) WINWORD.EXE C:\Program Files\Microsoft Office\Office10 10,494kb
Application 9-17-07 11:30am

However, seeing it didn't let me search some more for the error you are
getting and I'll get back to you.

--
All the best,
SG
How to Write a Newsgroup Post:
http://www.elephantboycomputers.com/page2.html#Usenet
Need your OEM Restore Disk?
http://restoredisks.com/

 

[Adela]

Thank you Philo, but that's what I did and got these 2 messages:

<<Microsoft cannot install lthe necessary files due to doucments and
settings error 1635...>> and the rest of the msg is much like the one I
rec'd previously. When I clicked "OK", this new msg appeared:

<<Microsoft has not been installed for the current user. Please run set up
to install application.>>

I can't find the CD, so I'm trying to remember (unsuccessfully) exactly the
version I have so I could buy it again. I don't want the latest, I think
the version I had was maybe 2002 or something but no tsure. I figure by now
MS will charge little for this old version. ) Adela

P.S. I'll be repeating this info on my answers to the other nice people who
are helping me, so I wonder, is it permissible to answer to all on one
email, or should it be answered to each person separately?

 

[Adela]

Thank you Daave; I can't find my Word CD that I got about 2 or 3 years ago,
so I'm trying to remember (unsuccessfully) exactly the version I have so I
could buy it again and end my aggravation. It's an old version (that's all
I need) so it should cost little. I think it's maybe the 2002 version or
something, but not sure. Any ideas how I can find out?

Belarc Advisor gives me this version: "Microsoft Office XP Version
10.0.6835 * " Would this be it? On hovering over it I read: "Winword.exe
Microsoft Word Size:10745184 bytes date: modified 9-17-07" and thetime.
Does it mean this includes the Word???

I hesitate to try the Windows Installer CleanUp utility for fear it may
interfere with something else, as it did with my OE spellcheck. So I
thought I'd wait until either I can get it back, or until I can find out
what version I have so I can buy it again. I just can't remember as all
versions have the years and one of 2 or 3 words as names - not conducive to
remember as if they were called, say, "MS Office Daisy" or "Bluesky" etc.
;^)

As to WordPerfect, I trained with it when it was in its diapers, LOL! I
prefer it and still use it for most work although this too is an old
version...but loyal! ;o)

Thanks again, and also for the link, Daave, I read it but I'm afraid to
modify the registry. Never went into my computer's entrails. I never
excelled in the art of computer high tech.... ) Adela

P.S. Could you and/or others let me know whether it's permissible to answer
to all on one
email, or should it be answered to each person separately?

 

[Daave]

Thank you Daave; I can't find my Word CD that I got about 2 or 3 years
ago, so I'm trying to remember (unsuccessfully) exactly the version I
have so I could buy it again and end my aggravation. It's an old
version (that's all I need) so it should cost little. I think it's
maybe the 2002 version or something, but not sure. Any ideas how I
can find out?

Yes.

Start | Control Panel | Add or Remove Programs

Scroll down to the Microsoft Office entry. Which type is it? These are
the different versions of Office XP (which you said Belarc Advisor
reported):

• Microsoft Office XP Small Business Edition
• Microsoft Office XP Standard Edition for Students and Teachers
• Microsoft Office XP Professional
• Microsoft Office XP Standard Edition
• Microsoft Office XP Developer Edition

Also, note the Product Key and write it down. This way you won't need to
purchase another license. However, you will still need to obtain the
disk. I would imagine you would be able to borrow it from someone you
know. Make sure it's the same version. And I recommend you make a copy
of the disk, too.

Belarc Advisor gives me this version: "Microsoft Office XP Version
10.0.6835 * " Would this be it? On hovering over it I read:
"Winword.exe Microsoft Word Size:10745184 bytes date: modified
9-17-07" and thetime. Does it mean this includes the Word???

Yes, Microsoft Word is part of the Microsoft Office suite.

I hesitate to try the Windows Installer CleanUp utility for fear it
may interfere with something else, as it did with my OE spellcheck.
So I thought I'd wait until either I can get it back, or until I can
find out what version I have so I can buy it again. I just can't
remember as all versions have the years and one of 2 or 3 words as
names - not conducive to remember as if they were called, say, "MS
Office Daisy" or "Bluesky" etc. ;^)

If you would rather not fix your problem, that is your choice; many
people would rather pay a technician to do this. No problem with that;
just make sure you find a reputable one, and don't use a chain store!

Thanks again, and also for the link, Daave, I read it but I'm afraid
to modify the registry. Never went into my computer's entrails. I
never excelled in the art of computer high tech.... )
Adela

If you ever do want to try the techy stuff, the best thing you could do
is purchase an external hard drive and a copy of Acronis True Image.
Make an image of your hard drive. Then, if you ever damage anything,
simply restore the image you made, and it will be as if nothing
happened!

P.S. Could you and/or others let me know whether it's permissible to
answer to all on one
email, or should it be answered to each person separately?

If you e-mail us, then no one else will see our conversation.

But something tells me you didn't mean to use the term e-mail. That's
probably because you're using Outlook Express to access this newsgroup,
and OE is also used for e-mail, of course.

Anyway, respond to whomever you wish to respond to. If you don't respond
to my post, I'll still see your response, so don't worry. If I have
something to add, I will.

 

[Adela]

Thank you again Daave! I found in Belarc but not in Add/Remove, my Home
Version MS WinXP whiich is:

Microsoft - Windows XP Home Edition 76477-007-5473072-21271 (Key:
KB2GB-MH82V-Q649M-QPD2K-PQ2RW)


Is MS Word included in the WinXP??? If so I do have the CD for this! But
if not, I'll try to borrow it and then I can use the above key with it?

Part 2: ) Before I got the WinXP Home Edition some techi urged me to
buy the professional version and I thought I had deleted it from Add/Remove
but it's still there...Do you think I should keep trying to delete it?
However, it doesn't show my WinXP Home Edition. Is there a way to put it
there? I never noticed these things until I started searching around for
Word. Please forgive my confusion...

I think, but not sure, that when I deleted XP Pro from Add/Remove...it was
when I noticed I had lost Word. Could it be?

Thanks so much for all your help and patience! Adela

 

[SG]

A word of caution....
NEVER post your Windows Key, you may regret this latter

--
All the best,
SG
How to Write a Newsgroup Post:
http://www.elephantboycomputers.com/page2.html#Usenet
Need your OEM Restore Disk?
http://restoredisks.com/

 

[Daave]

Comments inline.

Thank you again Daave! I found in Belarc but not in Add/Remove, my
Home Version MS WinXP whiich is:

Microsoft - Windows XP Home Edition [product ID &
product key removed]

I'm afraid you misunderstood me, Adela!

I told you to write down the key for *Office* XP so that if you ever had
to borrow a disk to reinstall it, you could do so legally (that is, with
*your* license). I didn't mean for you to include it in a post to the
entire world! Furthermore, you are apparently confusing Office XP with
Windows XP, the latter being your operating system. So now anyone who
knows how to Google has access to your product key for your operating
system, which means they can try to use it. And if that happens, you may
not be able to use it. Hopefully you still have your Certificate of
Authenticity sticker; that should be your proof that you are the
rightful owner, but it might be a hassle.

I'm very sorry there was a misunderstanding.

Never, never, never post product keys over the Net!

Adela, I asked you to look for *Office* XP in your Add/Remove Programs
area. Office XP is the suite of applications comprising Word, Excel,
PowerPoint, etc. Windows XP, again, is your operating system.
Unfortunately, Bill Gates & Co. caused much unneeded confusion using the
letters XP in both situations.

Before it's too late (and I'm afraid that time may have passed, but try
it anyway), try to cancel your message (because of having posted your
Product Key):

In Outlook Express,

Message | Cancel Message

I'll send this now and finish my reply in another post.

 

[Adela]

Thanks so very much SG! Right after I posted it I realized I shouldn't have
done it. Thanks so much for reminding me. I hope I won't have to face
other
problems now on this account. Well, that's the price for not being very
bright... I'm exploring the links you sent me. Thanks again. Adela

P.S. I just thought I may have deleted from Add/Remove the wrong Office. I
wanted to delete the professional ed. and I may have confused the names and
deleted the real thing. Oh my, by now I've emptied the Recycle Bin quite a
few times...

 

[Daave]

Part Two...

Is MS Word included in the WinXP??? If so I do have the CD for this!

No, MS Word is part of MS Office. Neither Word nor Office is part of
Windows XP. Office needs to be purchased separately. It's quite possible
to purchase a PC with Office pre-installed. But, again, it's not part of
XP; you paid extra for it.

But if not, I'll try to borrow it and then I can use the above key
with it?

Again, if you have Office installed on your PC and you need to reinstall
it, but you have lost your *Office* installation disk, you can borrow
someone else's Office installation disk (if it's the same version) to
reinstall it, using *your* product key. Now, you said there was no entry
for Office in your Add/Remove programs. Is there evidence of it in your
Belarc report? And if there is, please don't post the ID or key!!!

If there's no evidence of it and if you don't have proof of purchase of
any sort, you'll need to purchase a new disk. An alternative is to
download Open Office, which is quite similar, but with the added bonus
that it's free.

Also, have a look at this page:

"How to replace Microsoft software or hardware, order service packs and
product upgrades, or replace product manuals":
http://support.microsoft.com/kb/326246

If you ever registered Office, you might be in luck after all.

Part 2: ) Before I got the WinXP Home Edition some techi urged
me to buy the professional version and I thought I had deleted it
from Add/Remove but it's still there...Do you think I should keep
trying to delete it? However, it doesn't show my WinXP Home Edition.
Is there a way to put it there? I never noticed these things until I
started searching around for Word. Please forgive my confusion...

Now you got me confused!

Perhaps you should start from the beginning:

What is the make and model of your PC? Where did you get it from? Was it
new or used? Did it come with Office (or at least Word)? Did you
originally have an installation disk for Office? Do you have any
Certificate of Authenticity stickers either on the PC case or elsewhere?
(Don't broadcast IDs or product keys!!!) Did the PC originally have XP
Home on it? Did you ever upgrade to XP Pro? Or are you confusing that
with Office XP Pro (I know, I know, it IS confusing!). What did you
think you deleted from Add/Remove? My guess is that you deleted Office
XP Pro. But you need to provide detailed info.

I think, but not sure, that when I deleted XP Pro from
Add/Remove...it was when I noticed I had lost Word. Could it be?

Okay, it really seems like you removed Office XP Pro. And yes, that is
how you lost Word since Word is part of Office.

Did this "techi" install Office for you? Did he/she sell it to you? If
so, there should be proof of purchase. Or is it possible this person
installed an unlicensed version? If so, that would explain why there's
no disk. But, really, I'm just taking stabs. You really need to provide
as much detailed info as possible!

One final thought.

Earlier you had said:

Before I got the WinXP Home Edition some techi urged
me to buy the professional version and I thought I had deleted it
from Add/Remove but it's still there

What exactly is the entry?

Is it "Microsoft Office XP Professional" by any chance?

Why were you trying to delete it in the first place? Have you tried
repairing it?

Thanks so much for all your help and patience! Adela

You're welcome.

 

[Adela]

Oh Daave I realized of what I did right after posting it but didn't know I
could cancel. I just went to cancel but it was greyed out, probalby because
I answered a post just before yours? I think I'm a whole lot more stupid
than I ever thought I was. I know you didn't mean for me to copy the entire
thing, Daave, it's only I who did it of course, it has nothing to do with
you....

I'll contact MS and perhaps they could suggest something without my having
to buy it all over again. Maybe change the key number or something. No
doubt I shouldn't use that key anymore but will have to tell MS about it.
Sort of like putting a stop payment on a check? I have the Proof of License
sticker so I'll call tomorrow.

Thanks so much for clarification. The names ARE so mixed in that it's
difficult to sort them out. But now I'm sure I will remember the
differences. Costly lesson but well learned...

I guess I didn't answer some of your paragraphs which I'll do next time.
Thanks again so very much! My face is read! Adela

Comments inline.

Thank you again Daave! I found in Belarc but not in Add/Remove, my
Home Version MS WinXP whiich is:

Microsoft - Windows XP Home Edition [product ID &
product key removed]

I'm afraid you misunderstood me, Adela!

I told you to write down the key for *Office* XP so that if you ever had
to borrow a disk to reinstall it, you could do so legally (that is, with
*your* license). I didn't mean for you to include it in a post to the
entire world! Furthermore, you are apparently confusing Office XP with
Windows XP, the latter being your operating system. So now anyone who
knows how to Google has access to your product key for your operating
system, which means they can try to use it. And if that happens, you may
not be able to use it. Hopefully you still have your Certificate of
Authenticity sticker; that should be your proof that you are the
rightful owner, but it might be a hassle.

I'm very sorry there was a misunderstanding.

Never, never, never post product keys over the Net!

Adela, I asked you to look for *Office* XP in your Add/Remove Programs
area. Office XP is the suite of applications comprising Word, Excel,
PowerPoint, etc. Windows XP, again, is your operating system.
Unfortunately, Bill Gates & Co. caused much unneeded confusion using the
letters XP in both situations.

Before it's too late (and I'm afraid that time may have passed, but try
it anyway), try to cancel your message (because of having posted your
Product Key):

In Outlook Express,

Message | Cancel Message

I'll send this now and finish my reply in another post.

 

[Daave]

I just went to cancel but it was greyed out,
probalby because I answered a post just before yours?

I don't think that should matter. Just make sure your post is
highlighted. Then "Cancel Message" should no longer be grayed out.

Make sure you're cancelling the right post!

 

[Adela]

OMG I'm afraid to tell you - when I saw the greyed out 'cancel" I opened my
post and deleted it. I know it won't help except within the MS forum here.
It went to my "Draft" fodler, so should I send it back to the forum and then
try to cancel again? A.

 

[Daave]

Part Two...


No, MS Word is part of MS Office. Neither Word nor Office is part of
Windows XP. Office needs to be purchased separately. It's quite
possible to purchase a PC with Office pre-installed. But, again, it's
not part of XP; you paid extra for it.

Oh, and it's possible to purchase Word as a standalone instead of
purchasing the entire Office suite.

Perhaps, your techy thought that instead of Word (which you had already
had), you should have a newer version of the entire Office suite. And
perhaps whatever problems you were experiencing were a result of
conflicting versions of Word.

 

[Daave]

OMG I'm afraid to tell you - when I saw the greyed out 'cancel" I
opened my post and deleted it. I know it won't help except within the
MS forum here. It went to my "Draft" fodler, so should I send it back
to the forum and then try to cancel again? A.

I wouldn't resend it.

 

[Adela]

Hi Daave, I'm answering under each paragraph:

Part Two...


No, MS Word is part of MS Office. Neither Word nor Office is part of
Windows XP. Office needs to be purchased separately. It's quite possible
to purchase a PC with Office pre-installed. But, again, it's not part of
XP; you paid extra for it.

thank you!

Again, if you have Office installed on your PC and you need to reinstall
it, but you have lost your *Office* installation disk, you can borrow
someone else's Office installation disk (if it's the same version) to
reinstall it, using *your* product key. Now, you said there was no entry
for Office in your Add/Remove programs. Is there evidence of it in your
Belarc report? And if there is, please don't post the ID or key!!!

cant
reinstall. What I think happened is that I deleted from Add/Remove by
mistake the Office thinking I was removing the professional verison of
WinXP. Now, if I could possibly find my CD the
problem would be ended...

If there's no evidence of it and if you don't have proof of purchase of
any sort, you'll need to purchase a new disk. An alternative is to
download Open Office, which is quite similar, but with the added bonus
that it's free.

3 years ago that he installed it otherwise I could ask him at least to give
me the key number. Oh - I think I might find it after all. If I get the
guy problem solved. If not, well, I'll have to buy it again, but what
worries me now is the disclosure I made of my windows key. But I'll call MS
tomorrow first thing. Sigh ) Adela