Lost Fax when Upgraded to SP2

[Guest]

I upgraded to Win XP SP2 Home edition. I lost the ability to fax. I go to the
control panel and add a windows program and check the fax. It says to insert
a disk in the drive. I have inserted the original Win XP disk and the Windows
XP Serivce Pack 2 disk (which I acquired from MS) and it can not find the
files or programs to install the fax program.


FYI. The upgrade was also part of a hard disk drive upgrade that I had
someone else perform. Is this related to the problem???

Right now I am lost as to what to do/

 

[Russ Valentine [MVP-Outlook]]

Upgraded?
What do you mean?

 

[Hal Hostetler [MVP P/I]]

Start here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it sounds you may have security data base corruption as
documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

Note that Microsoft does NOT recommend that you use the Esentutl.exe utility
and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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