Ipod Won't work and Apple says it is an INS Driver Issue

[Guest]

I can not get my new iPod Nano to work, and after working with Apple for
a long time, they said it is a Windows issue and to talk to Microsoft about
updating my INS drivers. The computer finds the Ipod but thinks it is a
hard disk or something, and iTunes doesn't recognize it. I did notice that
in Device Manager under Universal Serial Bus Controllers the Ipod isn't
there. It is under a different section called Unknown along with my USB
printer and 8-1 reader. I don't know how to move the Ipod to the USB
controllers section. Any help would be Appreciated.

 

[Patrick Keenan]

I can not get my new iPod Nano to work, and after working with Apple for
a long time, they said it is a Windows issue and to talk to Microsoft
about
updating my INS drivers. The computer finds the Ipod but thinks it is a
hard disk or something, and iTunes doesn't recognize it. I did notice
that
in Device Manager under Universal Serial Bus Controllers the Ipod isn't
there. It is under a different section called Unknown along with my USB
printer and 8-1 reader. I don't know how to move the Ipod to the USB
controllers section. Any help would be Appreciated.

Is it recognised on other XP systems?

-pk

 

[Guest]

Yes, the iPod works at my XP system at work. I also have a shuffle that
works at my office computer, so I know it isn't the Nano it has to be the
computer.

 

[R. McCarty]

Install/Update the appropriate chipset driver package for your PC. After
a reboot it may be necessary to remove the devices from the "Unknown"
category and reboot again for XP to properly enumerate them.