ipod not in itunes devices, error message, no sync


U

upsetiPoduser

When first purchased and used all was fine, but I have tried for many months
to get my iPod (30G) to sync w/ Windows XP, but I always get the error msg
"ipod service module has encountered a problem & needs to close." The ipod
isn't listed in itunes under devices either, but i do see it connected to f:
drive. I've tried ALL of apple's suggestions (at least 8) to fix, but still
get same error message. NEED HELP!! VERY FRUSTRATED!!
 
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T

Tom Willett

http://discussions.apple.com/index.jspa

: When first purchased and used all was fine, but I have tried for many
months
: to get my iPod (30G) to sync w/ Windows XP, but I always get the error msg
: "ipod service module has encountered a problem & needs to close." The ipod
: isn't listed in itunes under devices either, but i do see it connected to
f:
: drive. I've tried ALL of apple's suggestions (at least 8) to fix, but
still
: get same error message. NEED HELP!! VERY FRUSTRATED!!
 
L

Lem

upsetiPoduser said:
When first purchased and used all was fine, but I have tried for many months
to get my iPod (30G) to sync w/ Windows XP, but I always get the error msg
"ipod service module has encountered a problem & needs to close." The ipod
isn't listed in itunes under devices either, but i do see it connected to f:
drive. I've tried ALL of apple's suggestions (at least 8) to fix, but still
get same error message. NEED HELP!! VERY FRUSTRATED!!

Although the iTunes forums that Tom Willett pointed to are the best
place to get answers, if you want any chance of a useful response here
you'll have to explain what the "at least 8" things you've tried so far
have been. I'd guess that at least one of those things was to
completely uninstall iTunes and reinstall it.
 
U

upsetiPoduser

The failed efforts include: restart ipod service, remove itunes, empty
temporary directory and restart, clean up itunes installer files on computer,
disable conflicting system services and start up items, delete corrupted or
incorrect registry keys. I think the last thing involved a download from
microsoft called "fix it" which did not fix it. All of the above included
reinstalling the lastest version of itunes and restarting the computer.
Based on someone else's problem posted that is somewhat similar, I'm pretty
sure that just buying a new ipod isn't the answer.
 
L

Lem

upsetiPoduser said:
The failed efforts include: restart ipod service, remove itunes, empty
temporary directory and restart, clean up itunes installer files on computer,
disable conflicting system services and start up items, delete corrupted or
incorrect registry keys. I think the last thing involved a download from
microsoft called "fix it" which did not fix it. All of the above included
reinstalling the lastest version of itunes and restarting the computer.
Based on someone else's problem posted that is somewhat similar, I'm pretty
sure that just buying a new ipod isn't the answer.

Have you tried resetting your iPod?

There are several 30GB models. If you don't know exactly what Apple
calls yours, see http://support.apple.com/kb/HT1353

To reset, see the appropriate "troubleshooting assistant:
http://www.apple.com/support/ipod/five_rs/
 
L

Lem

If resetting your iPod doesn't help, I'm afraid I don't have any more
ideas.

I see that there is a post in the Apple iTunes forum with your exact
problem, but unfortunately for you, it was on June 11 and never answered:
http://discussions.apple.com/thread.jspa?messageID=9604568&#9604568

I'd try posting in that forum again. Include in your post what version
of iTunes you're using (and whether the issue happened immediately
following the upgrade to that version) and also the fact that you can
see files on the iPod using Windows explorer (I assume that's so, given
your statement that you see it as F:\).

Include your version of XP (Home, Pro, Media Edition) and service pack.

From the post that I linked above, I surmise that there sometimes can
be an issue with Norton/Symantec products (surprise!), so if you have
one of these installed, include that fact in your post.

Don't forget to include the steps you've already taken so that you don't
get repeat advice (assuming, of course, that someone responds).

One last thought: if this problem began when you updated iTunes, you can
try going back to an earlier version. Ask in the "installing iTunes"
forum and someone will direct you to where you can download old versions
and give you advice on how to install an older version:
http://discussions.apple.com/forum.jspa?forumID=792
 
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U

upsetiPoduser

I have a 5th generation, 30G, click wheel ipod. Yes, resetting the ipod is
the very first (and easiest) thing I tried. Next suggestion?
 
J

Jim

When first purchased and used all was fine, but I have tried for many months
to get my iPod (30G) to sync w/ Windows XP, but I always get the error msg
"ipod service module has encountered a problem & needs to close." The ipod
isn't listed in itunes under devices either, but i do see it connected to f:
drive. I've tried ALL of apple's suggestions (at least 8) to fix, but still
get same error message. NEED HELP!! VERY FRUSTRATED!!

Is F drive internal or external ?
 
U

upsetiPoduser

f: is external connected by usb port. I switch it out w/ipod to use a back up
hard drive, which works fine at this port.
 
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U

upsetiPoduser

sorry, i meant usb cable.

upsetiPoduser said:
f: is external connected by usb port. I switch it out w/ipod to use a back up
hard drive, which works fine at this port.
 

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