Hi Debbie,
Then try these commands which I gave earlier but regard the space between
the ipconfig_/flushdns and the reset of commands.
Also if you have a software given by the ISP try to run this to configure
your computer to connect.
Some software will ask you to have at least IE6 and they will provide you
with a copy on the CD so install it and hopefully you will be able to
connect.
Be sure you have a firewall and Anti-Virus to connect and get the updates
from MS website.
HTH.
nass
:
No to the 1st question because we don't have an IP #.
It says Internet Explorer could not open the Web Page.
All lights are green on the modem.
Yes to the last question.
I was talking with my son and he said the best way to put it is our
Modem as
connection but our computer doesn't.
:
:
It says enabled, Firewalled
:
go to Control Panel and double-click on Network Connections.
does it say "Connected" under Local Area Connection?
<snip> too long:
Well if you have your computer restored to factory settings then you
need to
Run the installation for your connection again.
I would like to ask you some Qs and if the Answer Yes then proceed
with the
next step:
- Are you able to access the Web page for the Modem/Router by typing
the IP
address in your Browser to access the configuration page?. Y
- Does there is any indication that there is connectivity (the three
lights
are green) Internet- Wireless- Data- Modem/Broadband?. Y
- Your Ethernet Cable from your Computer connected to LAN port and
your
Phone cable plugged into the WAN/Phone line on your Modem/Router?. Y
Then try this:
Open the Control Panel by clicking on Start >> Control Panel >>
Network and
Internet Connections>> Network Connections.
There click on your LAN connection and Select Properties, on the LAN
connection under General Tab click Internet Protocol (TCP/IP) and
click
Properties Button.
On the TCP/IP properties be sure the computer getting the IP address
Automatically and the DNS and click [OK] after doing your changes.
Open a run command and type in:
CMD.exe click [OK] and on the Prompt command type:
ipconfig /flushdns Hit Enter on your Keyboard.
On the new command prompt type in:
ipconfig /release or renew type both and Hit Enter after each one.
On the new command type:
netsh winsock reset Hit Enter and then type Exit to close the
command
Prompt.
Reboot your computer and try to establish connection, if you have
Anti-virus
try see the configurations to allow Internet access and also be sure
your
computer free from malwares.
If you still can't manage then please Write back with your settings,
how
many computers you trying to connect, what application installed on
this
machine and are you try to connect wirelessly or wired?.
Did you setup the connection using the ISP software?.
HTH.
Regards,
nass
=========
www.nasstec.co.uk