ip address


G

Guest

I've been told by my internet provider that I have something wrong with
windows because I don't have an IP address. They told me I needed to contact
Microsoft.

We just re-installed everything back onto our computer like it was the day
we bought it . Can someone please tell me what I need to do now?

This e-mail address is at my work because I couldn't get on the internet at
home.
My home e-mail address is (e-mail address removed).
 
Ad

Advertisements

G

Guest

The Properties of your TCP/IP are probably Not set to use "DHCP". One easy
way to do this is to use the Network Setup Wizard in the "Network
Connections" folder.

For more details on this, go to Start/Run, and type:

HH mk:mad:MSITStore:%windir%\Help\tcpip.chm::/sag_TCPIP_pro_BeforeInstalling.htm
 
G

Gordon

Mark L. Ferguson said:
HH
mk:mad:MSITStore:%windir%\Help\tcpip.chm::/sag_TCPIP_pro_BeforeInstalling.htm
Why on EARTH write such a screed of gibberish when the OP could just go to
Help and Support and search for "configuring tcp/ip"?????????
 
G

Guest

I guess I will try both ways when I get home from work. By chance do I need
to by a disk to re-install windows
 
G

Guest

"How do I open "Help and Support", where is it"
"what is a 'search' and how do I do it"
"Do I press enter?"

are a few of the many followup questions you will see from people who post
here. My answer to your question is "years of experience" :)
 
G

Gordon

Mark L. Ferguson said:
"How do I open "Help and Support", where is it"
"what is a 'search' and how do I do it"
"Do I press enter?"

are a few of the many followup questions you will see from people who post
here. My answer to your question is "years of experience" :)
And my response to that is KISS - Keep It Simple Stupid - also from YEARS of
experience.....
 
Ad

Advertisements

G

Guest

Any preinstalled version of Windows is required to provide you with a way to
recover the system. I would guess that there is some network setup feature
provided, (if the Network Setup Wizard fails you). I don't think it would be
helpful to acquire another setup disk, and in fact I doubt it would do what
you need.

Another 'screed of gibberish' you might try from start/run, is :)

HH mk:mad:MSITStore:%windir%\Help\network.chm::/hnw_setupW.htm
 
G

Gordon

Mark L. Ferguson said:
Another 'screed of gibberish' you might try from start/run, is :)

HH mk:mad:MSITStore:%windir%\Help\network.chm::/hnw_setupW.htm
Jeez - why not just teach the OP to help themselves - TELL them where "Help
and Support" is. They are NEVER going to know all this garbage, are they?
 
J

Jim

Debbie said:
I've been told by my internet provider that I have something wrong with
windows because I don't have an IP address. They told me I needed to
contact
Microsoft.

We just re-installed everything back onto our computer like it was the day
we bought it . Can someone please tell me what I need to do now?

This e-mail address is at my work because I couldn't get on the internet
at
home.
My home e-mail address is (e-mail address removed).
So, you completely and totally reworked your system?
It is supposed to be back to its as delivered state?
If these are correct, then it is not surprising that you have no ip address.
In fact, you should not have one.

Your ISP should be able to give you instructions about getting your computer
to access their computers. These instructions must be setup for a brand new
connection; that is your case.
Help & Support can also give the instructions, but you still need to know
what kind of connection you have.

In the U. S., most, but definitely not all, connections through DSL are what
is called PPoE (that is an acronym for the connection protocol). But, only
your ISP knows for certain.

Jim
 
G

Guest

My internet service provider said they couldn't help me, they said I was
having a problem with Windows so I need take my computer to a service place
or call Microsoft. Are you saying that what the other 2 guys told me to do
won't work?
I am at work right now so I was going to try it when I got home. HELP
 
G

Gordon

Debbie said:
My internet service provider said they couldn't help me, they said I was
having a problem with Windows so I need take my computer to a service
place
or call Microsoft.
How do you connect to the Internet? DSL Modem or a Modem/Router?
 
Ad

Advertisements

G

Guest

I believe its a Modem/Router (its through zoomtown - its a little black box
with an antenna)
 
G

Gordon

Debbie said:
I believe its a Modem/Router (its through zoomtown - its a little black box
with an antenna)
Well then as long as the settings haven't been changed on that, just er
connect! Configure your wireless card to dhcp and you should
just....connect! You won't GET an IP address until you connect to the
router.
 
G

Guest

I appreciate everyones input - I'm sorry I'm just not to good when it comes
to all this technical stuff. What does er mean?
 
G

Gary M

how are you connecting?
wireless card or using a ethernet (network) cable?

if you go to control panel and click on Network Connections does it show you
connected either with Wireless Network Connection
or Local Area Connection?

is this cable or DSL?

was the router supplied by your cable or DSL provider or is it something you
purchased afterwards?


gary
 
G

Guest

We are using ethernet - because when I called zoomtown last night he asked me
if the ethernet light was on on the black box. I believe its considered
cable and the phone company is who our internet is with and they supplied us
with the router.
 
Ad

Advertisements

G

Gary M

go to Control Panel and double-click on Network Connections.

does it say "Connected" under Local Area Connection?
 
G

Guest

It says enabled, Firewalled

Gary M said:
go to Control Panel and double-click on Network Connections.

does it say "Connected" under Local Area Connection?
 
G

Gordon

Debbie said:
It says enabled, Firewalled
Right-click on the connection, choose properties. On the general Tab,
highlight "Internet Protocol(TCP/IP) and click on the properties button. On
the general tab, is "Obtain an IP address automatically" checked?
 
Ad

Advertisements

G

Guest

Yes it is checked

Gordon said:
Right-click on the connection, choose properties. On the general Tab,
highlight "Internet Protocol(TCP/IP) and click on the properties button. On
the general tab, is "Obtain an IP address automatically" checked?
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

IP address 1
IP address 4
IP Address 0
IP Address? 3
Ip addresses 1
IP Address 2
IP ADDRESS 1
Public IP address vs. private ip address 2

Top