Installed new software - now windows won't load

[Guest]

Hi,

I installed Daemon Tools (http://www.daemon-tools.cc) to my computer and
after it completed the installation, it prompted a reboot... so I did.

Now when Windows loads, after a while of showing the logo and blue loading
bar it crashes and resets.

So far all my efforts to resolve the problem have failed. Trying to boot in
safe mode doesn't help, Windows gets to (mup.sys? or something like that),
waits a while at that point and resets again.

I believe the problem is due to a conflict of some kind with the drivers
that daemon tools has installed. So up until now my plan has been to try to
access the disk and remove the bad drivers, D347prt.sys and D347bus.sys.
However, I have not been able to do so.

I have tried to use the recovery console, but when I attempt to access
C:\Windows\system32\Drivers\ the console tells me the path specified is not
valid.

I have also tried using an MS-DOS disk, but whenever I try to access the
drive, MS-DOS tells me C: is an invalid drive specification.

I have loads of stuff on the disk that is very important to me, so I'm
desperate to get this fixed.

Could anyone offer some advice?

Cheers,

Tom

 

[Guest]

I forgot to mention I'm using windows XP.

 

[Robert Gault]

Hi,

I installed Daemon Tools (http://www.daemon-tools.cc) to my computer and
after it completed the installation, it prompted a reboot... so I did.

Now when Windows loads, after a while of showing the logo and blue loading
bar it crashes and resets.

So far all my efforts to resolve the problem have failed. Trying to boot in
safe mode doesn't help, Windows gets to (mup.sys? or something like that),
waits a while at that point and resets again.

I believe the problem is due to a conflict of some kind with the drivers
that daemon tools has installed. So up until now my plan has been to try to
access the disk and remove the bad drivers, D347prt.sys and D347bus.sys.
However, I have not been able to do so.

I have tried to use the recovery console, but when I attempt to access
C:\Windows\system32\Drivers\ the console tells me the path specified is not
valid.

I have also tried using an MS-DOS disk, but whenever I try to access the
drive, MS-DOS tells me C: is an invalid drive specification.

I have loads of stuff on the disk that is very important to me, so I'm
desperate to get this fixed.

Could anyone offer some advice?

Cheers,

Tom

Boot into Safe Mode and see what you can find. Try uninstalling Daemon
Tools.

Go to the forum on the Daemon Tools site to report bugs and look for
answers. There seems to be reports of your problem but no answers.

I have Daemon Tools 4.03 installed on my WinXP SP2 Home system with no
problems so there ought to be something you can do to solve the problem.

 

[Guest]

Thanks for your post.

I've tried loading into safe mode, but windows only gets as far as mup.sys
(or something like that), then resets again.

I've also checked out the daemon tools website to see what I could find and
the main answer to my problem is to try to remove d347prt.sys and d347bus.sys
from my drivers directory. However, since I can't boot into windows, I can't
remove these files. I've even tried putting the drive into another machine,
and I still can't access it.

I'm going to try to run the recovery console again and attempt to disable
the d347 service, so that when windows tries to load it shouldn't have any
problems. Whether or not I will be able to do that is a different story...

 

[Iceman]

I forgot to mention I'm using windows XP.

Who would have guessed? ;-)

If other solutions fail, have a look here:
http://www.michaelstevenstech.com/XPrepairinstall.htm
http://www.michaelstevenstech.com/cleanxpinstall.html
http://www.michaelstevenstech.com/format_XP.htm

 

[Patrick Keenan]

Hi,

I installed Daemon Tools (http://www.daemon-tools.cc) to my computer and
after it completed the installation, it prompted a reboot... so I did.

Now when Windows loads, after a while of showing the logo and blue loading
bar it crashes and resets.

So far all my efforts to resolve the problem have failed. Trying to boot
in
safe mode doesn't help, Windows gets to (mup.sys? or something like that),
waits a while at that point and resets again.

I believe the problem is due to a conflict of some kind with the drivers
that daemon tools has installed. So up until now my plan has been to try
to
access the disk and remove the bad drivers, D347prt.sys and D347bus.sys.
However, I have not been able to do so.

I have tried to use the recovery console, but when I attempt to access
C:\Windows\system32\Drivers\ the console tells me the path specified is
not
valid.

I have also tried using an MS-DOS disk, but whenever I try to access the
drive, MS-DOS tells me C: is an invalid drive specification.

I have loads of stuff on the disk that is very important to me, so I'm
desperate to get this fixed.

Could anyone offer some advice?

Cheers,

Tom

Your system is using NTFS format, so MS-DOS disks can't read it and will
produce the "invalid drive specification" message unless you've loaded
specific NTFS drivers. You would have to use the 6-floppy XP boot set, or
the XP CD, which is bootable to get to the recovery console.

However, the Recovery Console is by default limited in the directories it
can access, and to change it you must be inside Windows. Unfortunately you
can't get there from where you are.

It seems that your priority now is protecting and recovering your data. To
that, I will suggest that your best bet is to get a USB2 drive case,
physically remove the drive, install it in the case. Then get access to
another XP machine that has enough free drive space. Simply connect the
drive and copy the files over to a location on the other system. You may
need to take ownership of some folders.

http://support.microsoft.com/?kbid=308421

I use this program for raw copies. It's very good, and unlike the MS copy
utilities doesn't just give up and vanish if it encounters errors:

filesync - www.fileware.co.uk

You can also use the Acronis True Image 15-day trial version on the host
system - www.acronis.com . This will make an exact image of your current
disk and permit you to get access to the files. It's often *much* faster
than simply copying the files, and uses less space.

I suggest, before you start copying, that you remove the hiberfil.sys and
pagefile.sys files. These are the paging files and hibernation files, and
will be rebuilt as needed. Hiberfil.sys can be safely removed in you case
since the system was not in hibernation. These files tend to be large and
just delay the process.

When it's done, and you're sure that the copied data is good, you can do
whatever you like to the drive contents to get the system restarted.
While you're there, you can rename the two files

Note that if you are using XP PRO, and if you invoked encryption - and do
not have verified copies of the certificates - a reinstall can prevent you
from ever again accessing the encrypted data, so avoid doing this. If you
are using XP Home, this does not apply.

If encryption was invoked, immediately take an image of the hard disk so
that you have another chance of getting at your data. Restore that image
to a new drive and work with that one.

HTH
-pk

 

[Ken Blake, MVP]

Hi,

I installed Daemon Tools (http://www.daemon-tools.cc) to my computer
and after it completed the installation, it prompted a reboot... so I
did.

Now when Windows loads, after a while of showing the logo and blue
loading bar it crashes and resets.

So far all my efforts to resolve the problem have failed. Trying to
boot in safe mode doesn't help, Windows gets to (mup.sys? or
something like that), waits a while at that point and resets again.

"Or something like that" isn't an adequate way to describe your problem.
Please try again, and copy down and post here the exact verbatim text of the
error message you get.

I believe the problem is due to a conflict of some kind with the
drivers that daemon tools has installed. So up until now my plan has
been to try to access the disk and remove the bad drivers,
D347prt.sys and D347bus.sys. However, I have not been able to do so.

I have tried to use the recovery console, but when I attempt to access
C:\Windows\system32\Drivers\ the console tells me the path specified
is not valid.

Can you get to other paths? How about C:\Windows\system32 or C:\Windows?

I have also tried using an MS-DOS disk, but whenever I try to access
the drive, MS-DOS tells me C: is an invalid drive specification.

Your drive is undoubtedly NTFS. MSDOS can't see an NTFS drive (at least not
without special third party utilities).

I have loads of stuff on the disk that is very important to me, so I'm
desperate to get this fixed.

If it's very important to you, then surely you have a backup of it.