xp fails at loading mup.sys


G

Gary M

I have a friends laptop that he cannot boot up.
XP Home edition.

even in safe mode it stops while loading mup.sys

I tried using the recovery console and disabling mup.

now it stops at serial.sys

what would the best thing to try next?
 
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J

John

I have a friends laptop that he cannot boot up.
what would the best thing to try next?

I suspect it is infected, you can spend days trying to track down the
problem, probably hooking up the HD to another comp as slave, is the
best way to go, you can then save any info & clean out the infection.
Notebook Hard Drive to Desktop Adapter (2.5" to 3.5")
http://www.geeks.com/products.asp?cat=HDD
http://www.geeks.com/details.asp?invtid=HD-108&cat=HDD

Use HiJackThis to track down or check for possible infections.
Here is all the the info needed to empower yourself, anything you are
not sure of, put into a search engine like Google.
Read this link 1st, it has step by step.
http://www.wilderssecurity.com/showthread.php?t=50662
Important: Create a specific folder on your hard drive called
HijackThis to keep its backups.
You can do this by going to My Computer (Windows key+e) then double
click on C: then right click and select New then Folder and name it
HijackThis. Download and unzip HijackThis.exe into this folder.
http://www.merijn.org/downloads.html Or, http://tomcoyote.com/hjt/
If possible run HJT in Normal mode ( not Safe ) with all your normal
startup's working.
HijackThis Tutorial - How to Analyse your own log.
http://spywarewarrior.com/viewtopic.php?t=3624
http://hometown.aol.co.uk/jrmc137/hjttutorial/tutorial.htm
http://www.bleepingcomputer.com/tutorials/tutorial42.html
http://www.malwarehelp.org/understanding-and-interpreting-hjt1.html
HijackThis log file analysis ( online )
http://hijackthis.de/index.php?langselect=english
Or,
http://startup.networktechs.com/page-68.html
http://hjt.iamnotageek.com
Malware Prevention: Prevent Re-infection
http://wiki.castlecops.com/Malware_Prevention:_Prevent_Re-infection

Put the HD back in the laptop, make sure the jumper is reset to where
it was.

If you still have problems, use the XP cd to wipe the partitions &
format, I prefer NTFS.
 
G

Guest

Gary M said:
I have a friends laptop that he cannot boot up.
XP Home edition.

even in safe mode it stops while loading mup.sys

I tried using the recovery console and disabling mup.

now it stops at serial.sys

what would the best thing to try next?

Hi Gary
Well, it could be caused by many things, hardware, software driver, try to
Open the Case the Remove the Dust by compressed Air Can and take out the PCI
cards and reseat the Memory, be careful in this process to handle thing with
care and before touching any thing Just hold the metal frame for 30 seconds
to Neutralize or equal the Charge in your body with the system or discharge
yourself first then handle the Expansion cards and remove them from their
slots.
Also Disconnec and reconnect the Data ribbon Cable from the HDD.
After all clean relocate them back firmly in their slots and close the Case.
Be sure to unattach all hardwares attached to the computer and Power ON the
machine.
If the above not your Cup of Tea and you can't do it, then it is good to
safe yourself the electric shock and take the machine for a local
Professional IT tech person and He/she will do it for you.
HTH.
Regards,
nass
====
www.nasstec.co.uk
 
G

Gary M

nass said:
Hi Gary
Well, it could be caused by many things, hardware, software driver, try to
Open the Case the Remove the Dust by compressed Air Can and take out the
PCI
cards and reseat the Memory, be careful in this process to handle thing
with
care and before touching any thing Just hold the metal frame for 30
seconds
to Neutralize or equal the Charge in your body with the system or
discharge
yourself first then handle the Expansion cards and remove them from their
slots.
Also Disconnec and reconnect the Data ribbon Cable from the HDD.
After all clean relocate them back firmly in their slots and close the
Case.
Be sure to unattach all hardwares attached to the computer and Power ON
the
machine.
If the above not your Cup of Tea and you can't do it, then it is good to
safe yourself the electric shock and take the machine for a local
Professional IT tech person and He/she will do it for you.
HTH.
Regards,
nass
====
www.nasstec.co.uk

with this being a laptop, how much of this still applies?
I have a feeling it is more a software issue.

may just get his files off the laptop and reload it.

gary
 
G

Guest

Gary M said:
with this being a laptop, how much of this still applies?
I have a feeling it is more a software issue.

may just get his files off the laptop and reload it.

gary

Hi gary,
Sorry I didn't see the Laptop term, I was just concentrating on the ErrorLOL.
Try to rescue the Files by booting up with live CD like Knoppix or BatPE.
Did you try to strt the Recovery Console or repair/ install with CD or run a
chkdsk /r from a command prompt in recovery console?.
http://www.knoppix.net
http://www.nu2.nu/pebuilder/ BartPE
HTH.
Let us know.
nass
===
www.nasstec.co.uk
 
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G

gary

nass said:
Hi gary,
Sorry I didn't see the Laptop term, I was just concentrating on the
ErrorLOL.
Try to rescue the Files by booting up with live CD like Knoppix or BatPE.
Did you try to strt the Recovery Console or repair/ install with CD or run
a
chkdsk /r from a command prompt in recovery console?.
http://www.knoppix.net
http://www.nu2.nu/pebuilder/ BartPE
HTH.
Let us know.
nass
===
www.nasstec.co.uk

yup, tried the recover console with no affect.

not familiar with knoppix or batpe, will google them.

thanks.

gary
 
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