Boot problem, new motherboard and psu, now it gets are as loading drivers in Safe Mode mup.sys then

[Derek]

'Hi everyone,

Boot problem, new motherboard and psu, now it gets are as loading drivers in
Safe Mode mup.sys then restarts.

Windows XP Home.
Replaced the motherboard with a very similar motherboard but from a
different manufacturer, it has the same main chipset on it. Also, using the
same cpu/ram/hdd/cd so no other hardware change except for the motherboard
and psu.

Problem:
Select normal boot and system will get as far as blackscreen where it
*should* load the XP loading screen but it doesn't get that far, instead if
restarts.

Safe Mode - F8 - Gets as far as loading the drivers, about 25 are being
loaded, and then it always stops on MUP.SYS. Everytime. Not sure if it's
MUP.SYS that has problem, or the thing after it.

I don't have a win xp home cd, just an xp pro cd. A bit stuck here.

I did try loading up XP Pro temporarily on a seperate folder so that I could
get to the hard drive using Explorer and see if any files were corrupt, or
try to do some maintenance from inside XP Pro, but I'm a bit stuck now.

I also tried to do some repair using the XP Pro cd before I installed XP
Pro, but that didn't seem to help.

Please can you help?

 

[neil]

If you change main components (motherboard) then you need to carry out a
repair install. If the system is XP Home then you would need to carry out a
repair with a XP Home disk. If it is OEM and you didn't get a disk then you
may need to save all your important files and do a clean install. You say
you have XP Pro on disk if this is a legal copy then you could use that for
the clean install.
Neil

 

[DL]

You need to repair your winxp installation, but apparently you dont have a
winxp home cd

 

[Derek]

Its a legal XP Pro cd, it's for one of his other computers, we are not going
to activate it, just use it to get us out of this hole and to find a way of
fixing the XP Home installation. Then we will remove this XP Pro install.

Ok, so now I need to find an XP Home cd to repair this.

Is there any download from microsoft that just has recovery tools which is
burnable to a bootable CD?

 

[neil]

No, there are no tools. The only thing available from MS is a set of
bootable floppy disks:
http://support.microsoft.com/kb/310994
But I suspect if you use these to try a repair it will expect you to have
the CD in your drive. The only thing I can think of is if the contents of a
XP Home CD are in a folder on the C:\ drive. Some manufacturers do this &
you may be able to access these during the repair or you could locate them
when booted into XP Pro & copy them to a CD. Sometimes the folder name is
i386 but you will still need the OEM key which should be on a label on the
PC.

Best of luck, post back your progress.
Neil

 

[Bruce Chambers]

'Hi everyone,

Boot problem, new motherboard and psu, now it gets are as loading drivers in
Safe Mode mup.sys then restarts.

Windows XP Home.
Replaced the motherboard with a very similar motherboard but from a
different manufacturer, it has the same main chipset on it. Also, using the
same cpu/ram/hdd/cd so no other hardware change except for the motherboard
and psu.

Problem:
Select normal boot and system will get as far as blackscreen where it
*should* load the XP loading screen but it doesn't get that far, instead if
restarts.

Safe Mode - F8 - Gets as far as loading the drivers, about 25 are being
loaded, and then it always stops on MUP.SYS. Everytime. Not sure if it's
MUP.SYS that has problem, or the thing after it.

Normally, and assuming a retail license (many factory-installed OEM
installations are BIOS-locked to a specific motherboard chipset and
therefore are *not* transferable to a new motherboard - check yours
before starting), unless the new motherboard is virtually identical
(same chipset, same IDE controllers, same BIOS version, etc.) to the one
on which the WinXP installation was originally performed, you'll need to
perform a repair (a.k.a. in-place upgrade) installation, at the very least:

How to Perform an In-Place Upgrade of Windows XP
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q315341

Changing a Motherboard or Moving a Hard Drive with WinXP Installed
http://www.michaelstevenstech.com/moving_xp.html

The "why" is quite simple, really, and has nothing to do with
licensing issues, per se; it's a purely technical matter, at this point.
You've pulled the proverbial hardware rug out from under the OS. (If
you don't like -- or get -- the rug analogy, think of it as picking up a
Cape Cod style home and then setting it down onto a Ranch style
foundation. It just isn't going to fit.) WinXP, like Win2K before it,
is not nearly as "promiscuous" as Win9x when it comes to accepting any
old hardware configuration you throw at it. On installation it
"tailors" itself to the specific hardware found. This is one of the
reasons that the entire WinNT/2K/XP OS family is so much more stable
than the Win9x group.

As always when undertaking such a significant change, back up any
important data before starting.

This will also probably require re-activation, unless you have a
Volume Licensed version of WinXP Pro installed. If it's been more than
120 days since you last activated that specific Product Key, you'll most
likely be able to activate via the Internet without problem. If it's
been less, you might have to make a 5 minute phone call.

I don't have a win xp home cd, just an xp pro cd. A bit stuck here.

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer.

I did try loading up XP Pro temporarily on a seperate folder so that I could
get to the hard drive using Explorer and see if any files were corrupt, or
try to do some maintenance from inside XP Pro, but I'm a bit stuck now.

I also tried to do some repair using the XP Pro cd before I installed XP
Pro, but that didn't seem to help.

Please can you help?

Having already attempted to boot the system without first having
performed the necessary repair installation, you may well have gooten to
the point where your only option is to format the hard drive and start
afresh. Before doing so, however, obtain the proper installation CD and
try the repair installation.


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

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