insert backup disk dialog box before scans

[Gord51]

Before each scan I get an insert backup dell installed
progams disk dialog box. Why is this happening? Can it be
stopped? I want to be able to run scans when I am away
from the computer and I don't want to have to leave the
disk inserted all the time.

 

[Bill Sanderson]

Some other folks are seeing a similar issue during installation. I think
both relate to the Windows Installer, which can behave strangely if it
believes a previous installation hasn't completed properly.

If the item being requested is something you can install, even though it is
already there--reinstalling it might be one route to fixing this.

The other method that has proved successful in the case of the install-time
issues is the Microsoft installer cleanup app:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

 

[gord51]

I tried inserting the disk, it seems to install but the
next time I reboot the computer and try to run a scan the
dialog box reapears and I have to reinsert the backup
disk. I also tried the installer cleanup to no avail. Any
other ideas?

 

[Bill Sanderson]

Is the item for which the install is being requested listed in control
panel, add or remove programs?

If so, I would remove it there, and re-test.

Can you say more about what model of Dell this involves, and the exact name
on the CD that is being requested? I've got a number of Dell's of various
vintages in an office and I could check whether this CD uses the Windows
installer, or perhaps this is some other issue entirely.