IE Error Message (AOL related?)

[Guest]

Hi,

I'm working on a friend's PC. When attempting to open IE, I get the
following error message:

"Cannot find 'file:///C:/Program%20Files/AOL%20Toolbar/welcome.html'. Make
sure the path or Internet address is correct."

This message goes away after clicking on "OK" twice. Then, IE looks like
it's trying to go the home page but goes nowhere. I am then able to manually
type in a website and it's fine after that.

Any ideas how to fix this? At present, neither AOL or any AOL-related
utilities (AIM, toolbars, etc.) are installed. However, I will need to
reinstall AOL later.

Thanks in advance for any assistance.

Regards,

--- Gary

 

[Robert Aldwinckle]

Hi,

I'm working on a friend's PC. When attempting to open IE, I get the
following error message:

"Cannot find 'file:///C:/Program%20Files/AOL%20Toolbar/welcome.html'. Make
sure the path or Internet address is correct."

This message goes away after clicking on "OK" twice. Then, IE looks like
it's trying to go the home page but goes nowhere. I am then able to manually
type in a website and it's fine after that.

Any ideas how to fix this? At present, neither AOL or any AOL-related
utilities (AIM, toolbars, etc.) are installed. However, I will need to
reinstall AOL later.

That doesn't tell us that you have a clean uninstall.
E.g. that might have been AOL's Home Page
or a shortcut for it might have been left in the Startup folder.
Etc.

Tip: You could use ProcMon to trace the startup if you're not sure
where this is coming from.

Thanks in advance for any assistance.

Regards,

--- Gary

Good luck

Robert Aldwinckle
---

 

[Jon Kennedy]

Disable IE add-ons - Tools...Internet Options...Advanced tab, Browsing
section. Uncheck "Enable third-party browser extensions", click Apply,
click Okay, Reboot. See if that helps. If it does, then you'll need to
track down what is causing the problem. Re-enable the previous, then in IE
go to Tools...Manage Add-ons and see if there's anything there pointing to a
AOL toolbar or anything else.

 

[Guest]

I can't speak to what happened on the PC before I got it, but I did do a
clean uninstall of all things AOL-related. I have since reinstalled it.

I'm not familiar with "procmon", but I'll give that a try. Thanks.

 

[Guest]

Hi Jon,

Thanks for the suggestion. Unfortunately, that didn't help. I disabled the
3rd party browser option and rebooted, but the error still appears when
launching IE.

--- Gary