fax receive won't work in win 2k pro

[lori]

I am running Windows 2000 Pro. I have only one printer.
I am using HCF 56K modem that came w/my Dell. I can send
faxes just fine. I have Windows fax set up to save
incoming faxes to hard drive AND to print. However, when
receiving, sometimes it works and saves to hard drive, but
it only prints a blank page. Other times, the status
monitor says "reception error" and won't receive at all.
The fax event log says something like "initiating, DSR
low, check to see if modem is turned on". Modem is on and
fine for everything else, so don't know what this means.
How do I get the fax to print received faxes AND to
receive those that seem to cause an error? Do Windows
updates/service packs/etc. adversely affect fax
capabilities?

 

[Archan Das [MSFT]]

Please check if the modem is a Fax certified modem. The list is in
http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

 

[lori]

The modem has worked fine for 3 years. The fax used to
receive just fine and we had no problems until about 3
months ago. Then it suddenly started not printing
incoming faxes and we started having these problems.