explorer (not responding)

[Guest]

I have upgraded from me to xp home sp2 (?), since I have everytime I try
downloading anything from explorer stops responding, or freezes. I can not
even go to microsoft.com to get updates (can not load) or to update explorer
7 or for instance, it freezes when downloading incredimail, anything at all.

What could be the problem?

 

[waresoft]

I strongly suggest that you reformat and do a clean install if this was
an upgrade. There are nothing but problems when upgrading.

Here is a link that may help:

'Upgrading to Windows XP' (http://aumha.org/win5/a/xpupgrad.htm)

 

[Guest]

Trying not to sould stupid, how do reformat? Is the restoring original
factory settings, then updating? I know doing this I will lose all
information (pictures, doc., and music), right?

 

[waresoft]

Trying not to sould stupid, how do reformat? Is the restoring origina

factory settings, then updating? I know doing this I will lose all
information (pictures, doc., and music), right?

:
-

I strongly suggest that you reformat and do a clean install if thi
was
an upgrade. There are nothing but problems when upgrading.

Here is a link that may help:

'Upgrading to Windows XP' (http://aumha.org/win5/a/xpupgrad.htm)

You will be given the option to reformat your drive when you do a clea
install. Yes, reformatting and doing a clean install, you will los
everything. If you want to keep your documents and pictures, etc, the
I would burn them to a CD or copy them to an external drive first