Dialup dialog prevents sending email

  • Thread starter Thread starter Lark42
  • Start date Start date
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Lark42

I have a broadband connection but when I try to send a message (I am
receiving with no trouble) it goes to the Outbox. When I press SEND, a dialup
connection dialog box opens and tries to find a dialup connection. I have
tried some fixes, such as Tools/Accounts/Connection/Properties, and the Never
Dial a Connection radio box is marked but all is greyed out, so I cannot
apply it. Also, if I try to open anything else from the Properties box, such
as General or Advanced, the procedure goes grey and I get a "Not responding"
message.

If anyone can tell me how to just send email --and get rid of the dialup
connection dialog box--I will appreciate it!
 
Lark42 said:
I have a broadband connection but when I try to send a message (I am
receiving with no trouble) it goes to the Outbox. When I press SEND, a
dialup
connection dialog box opens and tries to find a dialup connection. I have
tried some fixes, such as Tools/Accounts/Connection/Properties, and the
Never
Dial a Connection radio box is marked but all is greyed out, so I cannot
apply it. Also, if I try to open anything else from the Properties box,
such
as General or Advanced, the procedure goes grey and I get a "Not
responding"
message.

If anyone can tell me how to just send email --and get rid of the dialup
connection dialog box--I will appreciate it!
Click to expand...

Tools | Accounts
Do this for every account:
Select the account and click Properties.
On the Connection tab uncheck "Always connect to this account using:".
 
Thank you, Frank, but when I got to the Properties box and click on
Connection, the system seems to freeze up. Also, however, when I go to the
same spot through IE7, I don't see any "Always connect to this account using"
option. I have "Never dial a connection"; ""Dial whenever a network
connection is not present"; and Always dial my default connection." But all
three of those options are greyed out so I cannot change anything. I have
tried Restart and Shutdown multiple times.
 
It's fixed now.

I had two accounts through the same cable ISP, so I deleted the default and
set the 2nd account as default. Then I followed your instructions and the
system seems to be working now. I am able to send email again.

My eternal gratitude! Thanks for the quick help, Frank.
 
Your IE settings are normal.

That mail account may be corrupted. Delete the account, restart
Windows Mail, then recreate that account.
 
Sorry, your second post had scrolled out of view.
Disregard my previous response.
 
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