Dialup dialog prevents sending email

L

Lark42

I have a broadband connection but when I try to send a message (I am
receiving with no trouble) it goes to the Outbox. When I press SEND, a dialup
connection dialog box opens and tries to find a dialup connection. I have
tried some fixes, such as Tools/Accounts/Connection/Properties, and the Never
Dial a Connection radio box is marked but all is greyed out, so I cannot
apply it. Also, if I try to open anything else from the Properties box, such
as General or Advanced, the procedure goes grey and I get a "Not responding"
message.

If anyone can tell me how to just send email --and get rid of the dialup
connection dialog box--I will appreciate it!
 
F

Frank Saunders MS-MVP IE,OE/WM

Lark42 said:
I have a broadband connection but when I try to send a message (I am
receiving with no trouble) it goes to the Outbox. When I press SEND, a
dialup
connection dialog box opens and tries to find a dialup connection. I have
tried some fixes, such as Tools/Accounts/Connection/Properties, and the
Never
Dial a Connection radio box is marked but all is greyed out, so I cannot
apply it. Also, if I try to open anything else from the Properties box,
such
as General or Advanced, the procedure goes grey and I get a "Not
responding"
message.

If anyone can tell me how to just send email --and get rid of the dialup
connection dialog box--I will appreciate it!

Tools | Accounts
Do this for every account:
Select the account and click Properties.
On the Connection tab uncheck "Always connect to this account using:".
 
L

Lark42

Thank you, Frank, but when I got to the Properties box and click on
Connection, the system seems to freeze up. Also, however, when I go to the
same spot through IE7, I don't see any "Always connect to this account using"
option. I have "Never dial a connection"; ""Dial whenever a network
connection is not present"; and Always dial my default connection." But all
three of those options are greyed out so I cannot change anything. I have
tried Restart and Shutdown multiple times.
 
L

Lark42

It's fixed now.

I had two accounts through the same cable ISP, so I deleted the default and
set the 2nd account as default. Then I followed your instructions and the
system seems to be working now. I am able to send email again.

My eternal gratitude! Thanks for the quick help, Frank.
 
G

Gary VanderMolen

Your IE settings are normal.

That mail account may be corrupted. Delete the account, restart
Windows Mail, then recreate that account.
 
G

Gary VanderMolen

Sorry, your second post had scrolled out of view.
Disregard my previous response.
 

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