DESPERATE! Unable to log onto Computer!

C

Colin Barnhorst

Here is the link to download a diagnostic tool for Fujitsu drives. Use the
ATA download.
http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diagnostic
Generally, you download the file to your desktop, put a blank floppy in A:
and doubleclick the file you downloaded. It should generate a floppy with a
utility called makedisk. You then boot with the floppy and see if the
diagnostic tool can see the drive. If it can the short test will determine
if the drive is connected properly. If the tool cannot see the drive, try
the drive by itself on the master connector with the jumper set to master or
cable select. Boot with the floppy again. It does not matter whether or
not the hard drive can boot the system. First you want to see if the hard
drive is connected properly and then test it. If the drive is OK connected
to one connector but not the other on the same cable, then the cable needs
replacement.
 
C

Colin Barnhorst

If the drive cannot be detected don't assume the drive is bad. It may
require one of the newer ribbon cables while the Win98 drive might be happy
with one of the older ones.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Colin Barnhorst said:
Here is the link to download a diagnostic tool for Fujitsu drives. Use
the ATA download.
http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diagnostic
Generally, you download the file to your desktop, put a blank floppy in A:
and doubleclick the file you downloaded. It should generate a floppy with
a utility called makedisk. You then boot with the floppy and see if the
diagnostic tool can see the drive. If it can the short test will
determine if the drive is connected properly. If the tool cannot see the
drive, try the drive by itself on the master connector with the jumper set
to master or cable select. Boot with the floppy again. It does not
matter whether or not the hard drive can boot the system. First you want
to see if the hard drive is connected properly and then test it. If the
drive is OK connected to one connector but not the other on the same
cable, then the cable needs replacement.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Terry Nippard said:
Okay, perhaps you can tell what I've done wrong.

I've removed the XP HDD and have connected it to the middle plug on the
Win
98 IDE cable. One end connects to the Win 98 HDD, the other to the
controller nearest the mobo edge, marked IDE 1. The second controller on
the
mobo (IDE 2) has an IDE cable connected with the CD drive connected to
the
other end.

I've connected the power cable to the XP HDD from one of two middle
connectors in the series of power wires, the other middle connector to
the
Win 98 HDD (original), with the end plugged into the floppy drive
(original). The XP HDD doesn't seem to be getting power (no movement or
lights of any kind).

I haven't found any evidence of the second HDD being recognized. When I
boot
the PC, the POST screen opens and disappears too quickly for me to read,
though I've caught a glimpse of the CD Rom listed as Secondary Master.

Thanks again.
 
T

Terry Nippard

Hi again,

I ran both the quick and comprehensive Fujitsu diagnostic scans. No problems
were identified.

I tried another IDE cable (the one originally connected in the XP unit).

I tried switching the connectors from one HDD to the other. All to no avail.

I placed the XP HDD back in the XP PC, setting the jumper back to Master, it
worked same as always.

I'm deign to give up but where do I go from here? Some of the files on the
XP HDD are valuable enough to me to keep trying whatever options available.

I really appreciate your help and forbearance so far.

Terry

Colin Barnhorst said:
If the drive cannot be detected don't assume the drive is bad. It may
require one of the newer ribbon cables while the Win98 drive might be happy
with one of the older ones.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Colin Barnhorst said:
Here is the link to download a diagnostic tool for Fujitsu drives. Use
the ATA download.
http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diag
nostic
Generally, you download the file to your desktop, put a blank floppy in A:
and doubleclick the file you downloaded. It should generate a floppy with
a utility called makedisk. You then boot with the floppy and see if the
diagnostic tool can see the drive. If it can the short test will
determine if the drive is connected properly. If the tool cannot see the
drive, try the drive by itself on the master connector with the jumper set
to master or cable select. Boot with the floppy again. It does not
matter whether or not the hard drive can boot the system. First you want
to see if the hard drive is connected properly and then test it. If the
drive is OK connected to one connector but not the other on the same
cable, then the cable needs replacement.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Terry Nippard said:
Okay, perhaps you can tell what I've done wrong.

I've removed the XP HDD and have connected it to the middle plug on the
Win
98 IDE cable. One end connects to the Win 98 HDD, the other to the
controller nearest the mobo edge, marked IDE 1. The second controller on
the
mobo (IDE 2) has an IDE cable connected with the CD drive connected to
the
other end.

I've connected the power cable to the XP HDD from one of two middle
connectors in the series of power wires, the other middle connector to
the
Win 98 HDD (original), with the end plugged into the floppy drive
(original). The XP HDD doesn't seem to be getting power (no movement or
lights of any kind).

I haven't found any evidence of the second HDD being recognized. When I
boot
the PC, the POST screen opens and disappears too quickly for me to read,
though I've caught a glimpse of the CD Rom listed as Secondary Master.

Thanks again.

In Colin Barnhorst <colinbarharst(nojunk)@msn.com> typed:

On an IDE cable the drive on the end connector gets the Master
setting. The drive at the middle connector of the cable gets
the
Slave or Cable Select setting.


I'm anything but a hardware expert, so take anything I say here
with a grain of salt. But my understanding is that if you're not
using cable select, the position of the drive on the cable is
irrelevant. It's the jumper settings that determine which is
master and which is slave; whether the drive is at the end of the
cable or in the middle means nothing.
 
J

John John

DON'T GIVE UP! Your data is most likely all there and recoverable.
What you do from this point onward may greatly improve your chances of
success or completely ruin them. Proceed with care. Can't talk any
more right now, just wanted to encourage you not to make a rash decision.

Regards;

John

John

Terry said:
Hi again,

I ran both the quick and comprehensive Fujitsu diagnostic scans. No problems
were identified.

I tried another IDE cable (the one originally connected in the XP unit).

I tried switching the connectors from one HDD to the other. All to no avail.

I placed the XP HDD back in the XP PC, setting the jumper back to Master, it
worked same as always.

I'm deign to give up but where do I go from here? Some of the files on the
XP HDD are valuable enough to me to keep trying whatever options available.

I really appreciate your help and forbearance so far.

Terry

If the drive cannot be detected don't assume the drive is bad. It may
require one of the newer ribbon cables while the Win98 drive might be
happy

with one of the older ones.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Here is the link to download a diagnostic tool for Fujitsu drives. Use
the ATA download.
http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diag
nostic
Generally, you download the file to your desktop, put a blank floppy in
A:
and doubleclick the file you downloaded. It should generate a floppy
with
a utility called makedisk. You then boot with the floppy and see if the
diagnostic tool can see the drive. If it can the short test will
determine if the drive is connected properly. If the tool cannot see
the
drive, try the drive by itself on the master connector with the jumper
set
to master or cable select. Boot with the floppy again. It does not
matter whether or not the hard drive can boot the system. First you
want
to see if the hard drive is connected properly and then test it. If the
drive is OK connected to one connector but not the other on the same
cable, then the cable needs replacement.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Okay, perhaps you can tell what I've done wrong.

I've removed the XP HDD and have connected it to the middle plug on the
Win
98 IDE cable. One end connects to the Win 98 HDD, the other to the
controller nearest the mobo edge, marked IDE 1. The second controller
on
the
mobo (IDE 2) has an IDE cable connected with the CD drive connected to
the
other end.

I've connected the power cable to the XP HDD from one of two middle
connectors in the series of power wires, the other middle connector to
the
Win 98 HDD (original), with the end plugged into the floppy drive
(original). The XP HDD doesn't seem to be getting power (no movement or
lights of any kind).

I haven't found any evidence of the second HDD being recognized. When I
boot
the PC, the POST screen opens and disappears too quickly for me to
read,
though I've caught a glimpse of the CD Rom listed as Secondary Master.

Thanks again.


In Colin Barnhorst <colinbarharst(nojunk)@msn.com> typed:


On an IDE cable the drive on the end connector gets the Master
setting. The drive at the middle connector of the cable gets
the
Slave or Cable Select setting.


I'm anything but a hardware expert, so take anything I say here
with a grain of salt. But my understanding is that if you're not
using cable select, the position of the drive on the cable is
irrelevant. It's the jumper settings that determine which is
master and which is slave; whether the drive is at the end of the
cable or in the middle means nothing.
 
T

Terry Nippard

Thanks for the encouragement, John John. I'm just gonna stay nearby for any
help afforded me. I must say, thanks to you guys, I'm learning an enormous
amount, despite how it may look to the onlooker.

Terry

John John said:
DON'T GIVE UP! Your data is most likely all there and recoverable.
What you do from this point onward may greatly improve your chances of
success or completely ruin them. Proceed with care. Can't talk any
more right now, just wanted to encourage you not to make a rash decision.

Regards;

John

John

Terry said:
Hi again,

I ran both the quick and comprehensive Fujitsu diagnostic scans. No problems
were identified.

I tried another IDE cable (the one originally connected in the XP unit).

I tried switching the connectors from one HDD to the other. All to no avail.

I placed the XP HDD back in the XP PC, setting the jumper back to Master, it
worked same as always.

I'm deign to give up but where do I go from here? Some of the files on the
XP HDD are valuable enough to me to keep trying whatever options available.

I really appreciate your help and forbearance so far.

Terry

If the drive cannot be detected don't assume the drive is bad. It may
require one of the newer ribbon cables while the Win98 drive might be
happy

with one of the older ones.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Here is the link to download a diagnostic tool for Fujitsu drives. Use
the ATA download.

http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diag
nostic
Generally, you download the file to your desktop, put a blank floppy in
A:

and doubleclick the file you downloaded. It should generate a floppy
with

a utility called makedisk. You then boot with the floppy and see if the
diagnostic tool can see the drive. If it can the short test will
determine if the drive is connected properly. If the tool cannot see
the

drive, try the drive by itself on the master connector with the jumper
set

to master or cable select. Boot with the floppy again. It does not
matter whether or not the hard drive can boot the system. First you
want

to see if the hard drive is connected properly and then test it. If the
drive is OK connected to one connector but not the other on the same
cable, then the cable needs replacement.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Okay, perhaps you can tell what I've done wrong.

I've removed the XP HDD and have connected it to the middle plug on the
Win
98 IDE cable. One end connects to the Win 98 HDD, the other to the
controller nearest the mobo edge, marked IDE 1. The second controller
on

the
mobo (IDE 2) has an IDE cable connected with the CD drive connected to
the
other end.

I've connected the power cable to the XP HDD from one of two middle
connectors in the series of power wires, the other middle connector to
the
Win 98 HDD (original), with the end plugged into the floppy drive
(original). The XP HDD doesn't seem to be getting power (no movement o r
lights of any kind).

I haven't found any evidence of the second HDD being recognized. When I
boot
the PC, the POST screen opens and disappears too quickly for me to
read,

though I've caught a glimpse of the CD Rom listed as Secondary Master.

Thanks again.


In Colin Barnhorst <colinbarharst(nojunk)@msn.com> typed:


On an IDE cable the drive on the end connector gets the Master
setting. The drive at the middle connector of the cable gets
the
Slave or Cable Select setting.


I'm anything but a hardware expert, so take anything I say here
with a grain of salt. But my understanding is that if you're not
using cable select, the position of the drive on the cable is
irrelevant. It's the jumper settings that determine which is
master and which is slave; whether the drive is at the end of the
cable or in the middle means nothing.
 
C

Colin Barnhorst

Ok. Plan BE. Now that it is clear that the Fujitsu is OK you can use a
tool on it to deal with access.

If you can burn a cd, download the Universal Boot CD from
http://www.ubcd4win.com/. It has the ability to remove passwords in some
pretty thorny situations. With the XP drive in the boot position, boot with
the cd. I believe the password tools are reached with F2 and then F6, but I
am going from memory and the menu system is easy to follow so I am certain
you will navigate successfully. You will need a cd writing program on the
Win side (obviously). It is an often recommended disk on this and many
other newsgroups.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Terry Nippard said:
Thanks for the encouragement, John John. I'm just gonna stay nearby for
any
help afforded me. I must say, thanks to you guys, I'm learning an enormous
amount, despite how it may look to the onlooker.

Terry

John John said:
DON'T GIVE UP! Your data is most likely all there and recoverable.
What you do from this point onward may greatly improve your chances of
success or completely ruin them. Proceed with care. Can't talk any
more right now, just wanted to encourage you not to make a rash decision.

Regards;

John

John

Terry said:
Hi again,

I ran both the quick and comprehensive Fujitsu diagnostic scans. No problems
were identified.

I tried another IDE cable (the one originally connected in the XP
unit).

I tried switching the connectors from one HDD to the other. All to no avail.

I placed the XP HDD back in the XP PC, setting the jumper back to Master, it
worked same as always.

I'm deign to give up but where do I go from here? Some of the files on the
XP HDD are valuable enough to me to keep trying whatever options available.

I really appreciate your help and forbearance so far.

Terry


If the drive cannot be detected don't assume the drive is bad. It may
require one of the newer ribbon cables while the Win98 drive might be

happy

with one of the older ones.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Here is the link to download a diagnostic tool for Fujitsu drives.
Use
the ATA download.


http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diag
nostic

Generally, you download the file to your desktop, put a blank floppy
in

A:

and doubleclick the file you downloaded. It should generate a floppy

with

a utility called makedisk. You then boot with the floppy and see if the
diagnostic tool can see the drive. If it can the short test will
determine if the drive is connected properly. If the tool cannot see

the

drive, try the drive by itself on the master connector with the jumper

set

to master or cable select. Boot with the floppy again. It does not
matter whether or not the hard drive can boot the system. First you

want

to see if the hard drive is connected properly and then test it. If the
drive is OK connected to one connector but not the other on the same
cable, then the cable needs replacement.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Okay, perhaps you can tell what I've done wrong.

I've removed the XP HDD and have connected it to the middle plug on the
Win
98 IDE cable. One end connects to the Win 98 HDD, the other to the
controller nearest the mobo edge, marked IDE 1. The second controller

on

the
mobo (IDE 2) has an IDE cable connected with the CD drive connected
to
the
other end.

I've connected the power cable to the XP HDD from one of two middle
connectors in the series of power wires, the other middle connector to
the
Win 98 HDD (original), with the end plugged into the floppy drive
(original). The XP HDD doesn't seem to be getting power (no movement
o r
lights of any kind).

I haven't found any evidence of the second HDD being recognized. When I
boot
the PC, the POST screen opens and disappears too quickly for me to

read,

though I've caught a glimpse of the CD Rom listed as Secondary
Master.

Thanks again.


In Colin Barnhorst <colinbarharst(nojunk)@msn.com> typed:


On an IDE cable the drive on the end connector gets the Master
setting. The drive at the middle connector of the cable gets
the
Slave or Cable Select setting.


I'm anything but a hardware expert, so take anything I say here
with a grain of salt. But my understanding is that if you're not
using cable select, the position of the drive on the cable is
irrelevant. It's the jumper settings that determine which is
master and which is slave; whether the drive is at the end of the
cable or in the middle means nothing.
 
C

Colin Barnhorst

*Plan B.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Colin Barnhorst said:
Ok. Plan BE. Now that it is clear that the Fujitsu is OK you can use a
tool on it to deal with access.

If you can burn a cd, download the Universal Boot CD from
http://www.ubcd4win.com/. It has the ability to remove passwords in some
pretty thorny situations. With the XP drive in the boot position, boot
with the cd. I believe the password tools are reached with F2 and then
F6, but I am going from memory and the menu system is easy to follow so I
am certain you will navigate successfully. You will need a cd writing
program on the Win side (obviously). It is an often recommended disk on
this and many other newsgroups.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Terry Nippard said:
Thanks for the encouragement, John John. I'm just gonna stay nearby for
any
help afforded me. I must say, thanks to you guys, I'm learning an
enormous
amount, despite how it may look to the onlooker.

Terry

John John said:
DON'T GIVE UP! Your data is most likely all there and recoverable.
What you do from this point onward may greatly improve your chances of
success or completely ruin them. Proceed with care. Can't talk any
more right now, just wanted to encourage you not to make a rash
decision.

Regards;

John

John

Terry Nippard wrote:

Hi again,

I ran both the quick and comprehensive Fujitsu diagnostic scans. No problems
were identified.

I tried another IDE cable (the one originally connected in the XP
unit).

I tried switching the connectors from one HDD to the other. All to no avail.

I placed the XP HDD back in the XP PC, setting the jumper back to Master, it
worked same as always.

I'm deign to give up but where do I go from here? Some of the files on the
XP HDD are valuable enough to me to keep trying whatever options available.

I really appreciate your help and forbearance so far.

Terry


If the drive cannot be detected don't assume the drive is bad. It may
require one of the newer ribbon cables while the Win98 drive might be

happy

with one of the older ones.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Here is the link to download a diagnostic tool for Fujitsu drives.
Use
the ATA download.


http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diag
nostic

Generally, you download the file to your desktop, put a blank floppy
in

A:

and doubleclick the file you downloaded. It should generate a floppy

with

a utility called makedisk. You then boot with the floppy and see if the
diagnostic tool can see the drive. If it can the short test will
determine if the drive is connected properly. If the tool cannot see

the

drive, try the drive by itself on the master connector with the
jumper

set

to master or cable select. Boot with the floppy again. It does not
matter whether or not the hard drive can boot the system. First you

want

to see if the hard drive is connected properly and then test it. If the
drive is OK connected to one connector but not the other on the same
cable, then the cable needs replacement.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Okay, perhaps you can tell what I've done wrong.

I've removed the XP HDD and have connected it to the middle plug on the
Win
98 IDE cable. One end connects to the Win 98 HDD, the other to the
controller nearest the mobo edge, marked IDE 1. The second
controller

on

the
mobo (IDE 2) has an IDE cable connected with the CD drive connected
to
the
other end.

I've connected the power cable to the XP HDD from one of two middle
connectors in the series of power wires, the other middle connector to
the
Win 98 HDD (original), with the end plugged into the floppy drive
(original). The XP HDD doesn't seem to be getting power (no movement
o r
lights of any kind).

I haven't found any evidence of the second HDD being recognized.
When I
boot
the PC, the POST screen opens and disappears too quickly for me to

read,

though I've caught a glimpse of the CD Rom listed as Secondary
Master.

Thanks again.


In Colin Barnhorst <colinbarharst(nojunk)@msn.com> typed:


On an IDE cable the drive on the end connector gets the Master
setting. The drive at the middle connector of the cable gets
the
Slave or Cable Select setting.


I'm anything but a hardware expert, so take anything I say here
with a grain of salt. But my understanding is that if you're not
using cable select, the position of the drive on the cable is
irrelevant. It's the jumper settings that determine which is
master and which is slave; whether the drive is at the end of the
cable or in the middle means nothing.
 
C

Colin Barnhorst

*Win98 side

Boy, that post could have gone better!

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Colin Barnhorst said:
Ok. Plan BE. Now that it is clear that the Fujitsu is OK you can use a
tool on it to deal with access.

If you can burn a cd, download the Universal Boot CD from
http://www.ubcd4win.com/. It has the ability to remove passwords in some
pretty thorny situations. With the XP drive in the boot position, boot
with the cd. I believe the password tools are reached with F2 and then
F6, but I am going from memory and the menu system is easy to follow so I
am certain you will navigate successfully. You will need a cd writing
program on the Win side (obviously). It is an often recommended disk on
this and many other newsgroups.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Terry Nippard said:
Thanks for the encouragement, John John. I'm just gonna stay nearby for
any
help afforded me. I must say, thanks to you guys, I'm learning an
enormous
amount, despite how it may look to the onlooker.

Terry

John John said:
DON'T GIVE UP! Your data is most likely all there and recoverable.
What you do from this point onward may greatly improve your chances of
success or completely ruin them. Proceed with care. Can't talk any
more right now, just wanted to encourage you not to make a rash
decision.

Regards;

John

John

Terry Nippard wrote:

Hi again,

I ran both the quick and comprehensive Fujitsu diagnostic scans. No problems
were identified.

I tried another IDE cable (the one originally connected in the XP
unit).

I tried switching the connectors from one HDD to the other. All to no avail.

I placed the XP HDD back in the XP PC, setting the jumper back to Master, it
worked same as always.

I'm deign to give up but where do I go from here? Some of the files on the
XP HDD are valuable enough to me to keep trying whatever options available.

I really appreciate your help and forbearance so far.

Terry


If the drive cannot be detected don't assume the drive is bad. It may
require one of the newer ribbon cables while the Win98 drive might be

happy

with one of the older ones.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Here is the link to download a diagnostic tool for Fujitsu drives.
Use
the ATA download.


http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diag
nostic

Generally, you download the file to your desktop, put a blank floppy
in

A:

and doubleclick the file you downloaded. It should generate a floppy

with

a utility called makedisk. You then boot with the floppy and see if the
diagnostic tool can see the drive. If it can the short test will
determine if the drive is connected properly. If the tool cannot see

the

drive, try the drive by itself on the master connector with the
jumper

set

to master or cable select. Boot with the floppy again. It does not
matter whether or not the hard drive can boot the system. First you

want

to see if the hard drive is connected properly and then test it. If the
drive is OK connected to one connector but not the other on the same
cable, then the cable needs replacement.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Okay, perhaps you can tell what I've done wrong.

I've removed the XP HDD and have connected it to the middle plug on the
Win
98 IDE cable. One end connects to the Win 98 HDD, the other to the
controller nearest the mobo edge, marked IDE 1. The second
controller

on

the
mobo (IDE 2) has an IDE cable connected with the CD drive connected
to
the
other end.

I've connected the power cable to the XP HDD from one of two middle
connectors in the series of power wires, the other middle connector to
the
Win 98 HDD (original), with the end plugged into the floppy drive
(original). The XP HDD doesn't seem to be getting power (no movement
o r
lights of any kind).

I haven't found any evidence of the second HDD being recognized.
When I
boot
the PC, the POST screen opens and disappears too quickly for me to

read,

though I've caught a glimpse of the CD Rom listed as Secondary
Master.

Thanks again.


In Colin Barnhorst <colinbarharst(nojunk)@msn.com> typed:


On an IDE cable the drive on the end connector gets the Master
setting. The drive at the middle connector of the cable gets
the
Slave or Cable Select setting.


I'm anything but a hardware expert, so take anything I say here
with a grain of salt. But my understanding is that if you're not
using cable select, the position of the drive on the cable is
irrelevant. It's the jumper settings that determine which is
master and which is slave; whether the drive is at the end of the
cable or in the middle means nothing.
 
H

Harry Ohrn

I hope you can pick this out of the thread.
1) Remove the hard drive from the XP system. Yes you can unscrew it and
remove the drive.
2) Ensure the jumper on the back of XP drive is set as Slave
3) Connect to the spare (unused) IDE plug on the Win98 system. Don't worry
about which IDE plug it is.
4) Connect a power plug to it
5) Start the computer.
6) Let it boot to Windows and open My Computer. It should be listed as D

If it is not showing then post back

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Terry Nippard said:
I have identified both HDD's. The one with Win XP Pro is Fujitsu MPG3204AT.
I've succeeded in getting a diagram of the jumper settings from the website.

The even older one I'm currently using is a Quantum Fireball CR6.4A. I've
left a post at the Tech forum on the HotHardware website. I was unsuccessful
in finding a diagram and haven't received a reply yet.

Am I to understand I can physically remove the HDD containing the data I
want, from its PC chassis bracket? If so, that would certainly shorten the
distance between the two HDD's. Can I then use the IDE cable by
disconnecting the middle connector from the CD Rom, placing that connector
to the HDD and the end connector (the one currently plugged into the HDD)
run to the "receiving" HDD?

Apologies for seeming dense, but I'm still not clear how the IDE cables
between the two HDD's need to be positioned.

Thanks,
Terry

Harry Ohrn said:
If your XP drive is currently formatted as FAT32 that will ease the recovery
process to be certain. All you should have to do is connect the drive to
your older Windows 98 system as Windows 98 will read FAT32.

It would help if I knew the make of Hard Drive you are using. Hard Drives
tend to set the jumpers differently. Typically the Hard Drive should
have
a
legend stamped on the Hard Drive case that shows the jumper settings. If
your Hard Drive is a Maxtor then pull the jumper plug so there is no
plug
at
all across the pins. If your drive is a different brand then do a search for
it's jumper settings or post the brand here.

As you can see a Hard Drive has 2 cables that plug in. One is wide and flat.
This is typically called an IDE cable and connects to the computer's
motherboard. The other is narrow and is generally white. It is typically
called the power plug and is usually white with only 4 plug in connectors.
It comes out of the power supply. Both the IDE cable and the power plug can
only be inserted into the hard drive in one directions. If you notice the
power plug it will have 2 tapered corners and 2 square corners. You
literally cannot plug it in upside down. The IDE cable likely has a
notch
to
facilitate the correct connection however you should note (possible faint)
red stripe that runs the length of your IDE cable. This red stripe needs to
be on the same side as the power plug. Once you plug in the IDE cable (red
stripe to the right) and the power plug you can turn on the computer. You
can even dangle the second drive just ensure it isn't touching the
motherboard. A hard drive will run fine if it is upside down or on an angle
so you don't have to screw it in place.

Restart the computer and watch the POST screen ( the first screen that shows
when the computer starts) Unless the BIOS is set to do a Quick Start or
Display a logo during start-up you should see your devices listed. Ideally
you will see something listed like:
Primary Master detected: < your current Master should be named here>
Primary Slave detected: < the drive you've connected from the XP system
should be named here>
Secondary Master detected: <possibly, but not always, your CD-Rom device
will be listed>
Secondary Slave detected: <none, or another device if you have one connect>

If you see this then it is likely you have the drives connected correctly.
Windows 98 should boot. If it doesn't or seems to take a very long time then
it is likely you don't have your settings correct. If Windows 98 boots to
the desktop it should auto detect the second hard drive as drive letter D:
However if your second drive is actually formatted as NTFS or if it is not
set correctly as slave it will not show.

If it shows you can simply open it and copy the files you need from it to
the C drive.



--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Terry Nippard said:
Hi John, Harry,

I've retrieved the "sick" unit from the shop this evening and I think I'd
like now to try dealing with it myself in consultation with you guys.

However, I have no idea how to connect the Win XP drive to the Win 98 one.
You've directed me to use a "jumper" and to ensure the humper is set
to
the
Slave position. Could you help me with what exactly a jumper is and
how
key
out
OK with hope
was
advised
by resolve
the hours
and activated
 
J

John John

I'll be back.

A. Schwarzenegger



Terry said:
Thanks for the encouragement, John John. I'm just gonna stay nearby for any
help afforded me. I must say, thanks to you guys, I'm learning an enormous
amount, despite how it may look to the onlooker.

Terry

DON'T GIVE UP! Your data is most likely all there and recoverable.
What you do from this point onward may greatly improve your chances of
success or completely ruin them. Proceed with care. Can't talk any
more right now, just wanted to encourage you not to make a rash decision.

Regards;

John

John

Terry Nippard wrote:


problems

avail.

Master, it
worked same as always.

I'm deign to give up but where do I go from here? Some of the files on
the
XP HDD are valuable enough to me to keep trying whatever options
available.
I really appreciate your help and forbearance so far.

Terry



If the drive cannot be detected don't assume the drive is bad. It may
require one of the newer ribbon cables while the Win98 drive might be

happy


with one of the older ones.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)


Here is the link to download a diagnostic tool for Fujitsu drives. Use
the ATA download.
http://www.fcpa.fujitsu.com/support/hard-drives/software_utilities.html#diag
nostic


Generally, you download the file to your desktop, put a blank floppy in

A:


and doubleclick the file you downloaded. It should generate a floppy

with


a utility called makedisk. You then boot with the floppy and see if
the
diagnostic tool can see the drive. If it can the short test will
determine if the drive is connected properly. If the tool cannot see

the


drive, try the drive by itself on the master connector with the jumper

set


to master or cable select. Boot with the floppy again. It does not
matter whether or not the hard drive can boot the system. First you

want


to see if the hard drive is connected properly and then test it. If
the
drive is OK connected to one connector but not the other on the same
cable, then the cable needs replacement.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)


Okay, perhaps you can tell what I've done wrong.

I've removed the XP HDD and have connected it to the middle plug on
the
Win
98 IDE cable. One end connects to the Win 98 HDD, the other to the
controller nearest the mobo edge, marked IDE 1. The second controller

on


the
mobo (IDE 2) has an IDE cable connected with the CD drive connected to
the
other end.

I've connected the power cable to the XP HDD from one of two middle
connectors in the series of power wires, the other middle connector
to
the
Win 98 HDD (original), with the end plugged into the floppy drive
(original). The XP HDD doesn't seem to be getting power (no movement o
r
lights of any kind).

I haven't found any evidence of the second HDD being recognized. When
I
boot
the PC, the POST screen opens and disappears too quickly for me to

read,


though I've caught a glimpse of the CD Rom listed as Secondary Master.

Thanks again.



In Colin Barnhorst <colinbarharst(nojunk)@msn.com> typed:



On an IDE cable the drive on the end connector gets the Master
setting. The drive at the middle connector of the cable gets
the
Slave or Cable Select setting.


I'm anything but a hardware expert, so take anything I say here
with a grain of salt. But my understanding is that if you're not
using cable select, the position of the drive on the cable is
irrelevant. It's the jumper settings that determine which is
master and which is slave; whether the drive is at the end of the
cable or in the middle means nothing.
 
T

Terry Nippard

I've got it! I have successfully copied the files from the XP HDD! Thank you
so much.

As info for other readers, please note that I was successful only by taking
the XP HDD off the IDE cable being used by the Win 98 HDD and connecting it
instead to the middle connector of the IDE connected to the CD ROM. With the
former set up, the XP HDD wasn't being recognized.

Of course there are outstanding issues remaining. Should I continue posting
to this thread or begin a new one?

Thanks again,
Terry, a friend of Bill W.


Harry Ohrn said:
I hope you can pick this out of the thread.
1) Remove the hard drive from the XP system. Yes you can unscrew it and
remove the drive.
2) Ensure the jumper on the back of XP drive is set as Slave
3) Connect to the spare (unused) IDE plug on the Win98 system. Don't worry
about which IDE plug it is.
4) Connect a power plug to it
5) Start the computer.
6) Let it boot to Windows and open My Computer. It should be listed as D

If it is not showing then post back

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Terry Nippard said:
I have identified both HDD's. The one with Win XP Pro is Fujitsu MPG3204AT.
I've succeeded in getting a diagram of the jumper settings from the website.

The even older one I'm currently using is a Quantum Fireball CR6.4A. I've
left a post at the Tech forum on the HotHardware website. I was unsuccessful
in finding a diagram and haven't received a reply yet.

Am I to understand I can physically remove the HDD containing the data I
want, from its PC chassis bracket? If so, that would certainly shorten the
distance between the two HDD's. Can I then use the IDE cable by
disconnecting the middle connector from the CD Rom, placing that connector
to the HDD and the end connector (the one currently plugged into the HDD)
run to the "receiving" HDD?

Apologies for seeming dense, but I'm still not clear how the IDE cables
between the two HDD's need to be positioned.

Thanks,
Terry

have plug search
for plug
can notch needs
to time
then
letter
D:
However if your second drive is actually formatted as NTFS or if it is not
set correctly as slave it will not show.

If it shows you can simply open it and copy the files you need from it to
the C drive.



--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Hi John, Harry,

I've retrieved the "sick" unit from the shop this evening and I
think
I'd
like now to try dealing with it myself in consultation with you guys.

However, I have no idea how to connect the Win XP drive to the Win
98
one.
You've directed me to use a "jumper" and to ensure the humper is set to
the
Slave position. Could you help me with what exactly a jumper is and
how
to
ensure I detect the Slave position?

My Win XP went through a check disk on startup when I first
activated
it Does
this key the
box out I
ask was,
as advised OS
and
 
C

Colin Barnhorst

If it is a new topic, start a new thread if you are getting tired of
scrolling. Might attract new respondents also.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Terry Nippard said:
I've got it! I have successfully copied the files from the XP HDD! Thank
you
so much.

As info for other readers, please note that I was successful only by
taking
the XP HDD off the IDE cable being used by the Win 98 HDD and connecting
it
instead to the middle connector of the IDE connected to the CD ROM. With
the
former set up, the XP HDD wasn't being recognized.

Of course there are outstanding issues remaining. Should I continue
posting
to this thread or begin a new one?

Thanks again,
Terry, a friend of Bill W.


Harry Ohrn said:
I hope you can pick this out of the thread.
1) Remove the hard drive from the XP system. Yes you can unscrew it and
remove the drive.
2) Ensure the jumper on the back of XP drive is set as Slave
3) Connect to the spare (unused) IDE plug on the Win98 system. Don't
worry
about which IDE plug it is.
4) Connect a power plug to it
5) Start the computer.
6) Let it boot to Windows and open My Computer. It should be listed as D

If it is not showing then post back

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Terry Nippard said:
I have identified both HDD's. The one with Win XP Pro is Fujitsu MPG3204AT.
I've succeeded in getting a diagram of the jumper settings from the website.

The even older one I'm currently using is a Quantum Fireball CR6.4A. I've
left a post at the Tech forum on the HotHardware website. I was unsuccessful
in finding a diagram and haven't received a reply yet.

Am I to understand I can physically remove the HDD containing the data
I
want, from its PC chassis bracket? If so, that would certainly shorten the
distance between the two HDD's. Can I then use the IDE cable by
disconnecting the middle connector from the CD Rom, placing that connector
to the HDD and the end connector (the one currently plugged into the HDD)
run to the "receiving" HDD?

Apologies for seeming dense, but I'm still not clear how the IDE cables
between the two HDD's need to be positioned.

Thanks,
Terry

If your XP drive is currently formatted as FAT32 that will ease the
recovery
process to be certain. All you should have to do is connect the drive to
your older Windows 98 system as Windows 98 will read FAT32.

It would help if I knew the make of Hard Drive you are using. Hard Drives
tend to set the jumpers differently. Typically the Hard Drive should have
a
legend stamped on the Hard Drive case that shows the jumper settings. If
your Hard Drive is a Maxtor then pull the jumper plug so there is no plug
at
all across the pins. If your drive is a different brand then do a search
for
it's jumper settings or post the brand here.

As you can see a Hard Drive has 2 cables that plug in. One is wide
and
flat.
This is typically called an IDE cable and connects to the computer's
motherboard. The other is narrow and is generally white. It is typically
called the power plug and is usually white with only 4 plug in connectors.
It comes out of the power supply. Both the IDE cable and the power plug
can
only be inserted into the hard drive in one directions. If you notice the
power plug it will have 2 tapered corners and 2 square corners. You
literally cannot plug it in upside down. The IDE cable likely has a notch
to
facilitate the correct connection however you should note (possible faint)
red stripe that runs the length of your IDE cable. This red stripe needs
to
be on the same side as the power plug. Once you plug in the IDE cable (red
stripe to the right) and the power plug you can turn on the computer. You
can even dangle the second drive just ensure it isn't touching the
motherboard. A hard drive will run fine if it is upside down or on an
angle
so you don't have to screw it in place.

Restart the computer and watch the POST screen ( the first screen
that
shows
when the computer starts) Unless the BIOS is set to do a Quick Start or
Display a logo during start-up you should see your devices listed. Ideally
you will see something listed like:
Primary Master detected: < your current Master should be named here>
Primary Slave detected: < the drive you've connected from the XP system
should be named here>
Secondary Master detected: <possibly, but not always, your CD-Rom device
will be listed>
Secondary Slave detected: <none, or another device if you have one
connect>

If you see this then it is likely you have the drives connected correctly.
Windows 98 should boot. If it doesn't or seems to take a very long time
then
it is likely you don't have your settings correct. If Windows 98
boots to
the desktop it should auto detect the second hard drive as drive
letter
D:
However if your second drive is actually formatted as NTFS or if it
is not
set correctly as slave it will not show.

If it shows you can simply open it and copy the files you need from
it to
the C drive.



--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Hi John, Harry,

I've retrieved the "sick" unit from the shop this evening and I think
I'd
like now to try dealing with it myself in consultation with you guys.

However, I have no idea how to connect the Win XP drive to the Win 98
one.
You've directed me to use a "jumper" and to ensure the humper is
set to
the
Slave position. Could you help me with what exactly a jumper is and how
to
ensure I detect the Slave position?

My Win XP went through a check disk on startup when I first
activated
it
this evening, and I noted it was checking the FAT32 system in C. Does
this
mean I won't need to deploy the NTFS Reader for DOS disc I've
downloaded?

I have had no success in finding the manuals for the unit but look
forward
to doing this if you have the patience to assist.

Thanks, Terry

When this happened to me it was due to a faulty Windows update (yes,
Microsoft do sometinmes get it wrong) . The one thing that worked
instantly
was to boot up using 'last configuration that worked' (hit the F8 key
to
get
the relevant menu). This restored my access but unfortunately the
rogue
Update immediately reinstalled itself on the next bootup, putting me
back
to
square one. The solution was to turn off auto update and
uninstall the
most
recent download that had caused it (can't remember the file ref I'm
sorry
to
say). I did this in Control Panel / Add/Remove Programs and TICK the
box
'show updates'.

As for a permanent solution, I don't know of one. I just keep my
fingers
crossed and hope nothing really critical happens. Oh, and I never use
Internet Explorer which is what most of these updates relate to.

Don't know if this will help in your case but I hope it all comes out
OK

John

I have much info to pass on here and haven't written it before
so I
ask
for
your patience with my lack of knowledge and proper language.
I use Win XP Pro on a Pentium lll with RAM upgraded to 360MB. I use
Outlook
Express and Internet Explorer.
Mid-February I booted my computer and for the first time was
met
with
a
request to enter a Password as Administrator. Previously, I had the
system
set up so that no Password was required for logon. Also, I'd been
using
another user account in my name without a password, and there was,
as
you're
aware, a Guest user account without password.

The only password I'd used before as Administrator was to set
Privacy
and
Security settings for internet. This password is not being accepted.

Furthermore, in consultion with phone-in MS Support, I tried
accessing
Setup
while booting by use of the Delete key. As I understand it, the hope
was
that
we could achieve access to the BIOS. Again, I was asked to "Enter
Current
Password". Nothing has worked.
Microsoft advised that I must take the unit to the
manufacturer.
I've
done
so, though no longer under warranty, and just yesterday was advised
by
the
shop tech there is nothing to be done other than uninstall the OS
and
start
over.

My concerns are:
1) I have on the hard drive approximately half the research and
writing
of
a
book I'd been working on for several months (I should have been more
diligent
in backing up the material externally but have done so with
only a
small
portion of the material). Also, my entire Address Book and
other
received
files are in the Outlook Express folders.
2) I no longer have all the diskettes needed to reinstall drivers.
3) If the shop tech can remove the OS, why can't I do it with
MS
Support
over the phone?
4) I received an email from the MS Customer Service Manager
yesterday,
inviting me to contact their supprt technicians in order to resolve
the
matter. Do they now know something they didn't during the many hours
and
events I've spent with them on the phone this month? I will
call
them
anyway
once I get my PC back.

The reason I haven't contacted this Newsgroup Forum was I had
no
computer
until yesterday. I took an old Pentium ll I had in the basement and
after
dusting it off, upgraded RAM to 128MB, installed Win 98 and
activated
an
internet account.It is this unit I'm currently using.

Please forgive the length of this post and I hope I've supplied
sufficient
info to enable someone to help me.

Thanking you in advance, I am...
Terry
 
J

John John

Well done! It may be a good idea to start a new thread for your other
new or outstanding problems. Now you can sleep easy, the rest is minor
details, your work is salvaged and secured. Take a well deserved break
and enjoy the rest of the weekend!

John

Terry said:
I've got it! I have successfully copied the files from the XP HDD! Thank you
so much.

As info for other readers, please note that I was successful only by taking
the XP HDD off the IDE cable being used by the Win 98 HDD and connecting it
instead to the middle connector of the IDE connected to the CD ROM. With the
former set up, the XP HDD wasn't being recognized.

Of course there are outstanding issues remaining. Should I continue posting
to this thread or begin a new one?

Thanks again,
Terry, a friend of Bill W.


I hope you can pick this out of the thread.
1) Remove the hard drive from the XP system. Yes you can unscrew it and
remove the drive.
2) Ensure the jumper on the back of XP drive is set as Slave
3) Connect to the spare (unused) IDE plug on the Win98 system. Don't worry
about which IDE plug it is.
4) Connect a power plug to it
5) Start the computer.
6) Let it boot to Windows and open My Computer. It should be listed as D

If it is not showing then post back

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


I have identified both HDD's. The one with Win XP Pro is Fujitsu
MPG3204AT.

I've succeeded in getting a diagram of the jumper settings from the
website.

The even older one I'm currently using is a Quantum Fireball CR6.4A.
I've
left a post at the Tech forum on the HotHardware website. I was
unsuccessful

in finding a diagram and haven't received a reply yet.

Am I to understand I can physically remove the HDD containing the data I
want, from its PC chassis bracket? If so, that would certainly shorten
the
distance between the two HDD's. Can I then use the IDE cable by
disconnecting the middle connector from the CD Rom, placing that
connector
to the HDD and the end connector (the one currently plugged into the
HDD)
run to the "receiving" HDD?

Apologies for seeming dense, but I'm still not clear how the IDE cables
between the two HDD's need to be positioned.

Thanks,
Terry


If your XP drive is currently formatted as FAT32 that will ease the

recovery

process to be certain. All you should have to do is connect the drive
to
your older Windows 98 system as Windows 98 will read FAT32.

It would help if I knew the make of Hard Drive you are using. Hard
Drives

tend to set the jumpers differently. Typically the Hard Drive should
have

a

legend stamped on the Hard Drive case that shows the jumper settings.
If
your Hard Drive is a Maxtor then pull the jumper plug so there is no
plug

at

all across the pins. If your drive is a different brand then do a
search
for

it's jumper settings or post the brand here.

As you can see a Hard Drive has 2 cables that plug in. One is wide and

flat.

This is typically called an IDE cable and connects to the computer's
motherboard. The other is narrow and is generally white. It is
typically
called the power plug and is usually white with only 4 plug in
connectors.

It comes out of the power supply. Both the IDE cable and the power
plug
can

only be inserted into the hard drive in one directions. If you notice
the

power plug it will have 2 tapered corners and 2 square corners. You
literally cannot plug it in upside down. The IDE cable likely has a
notch

to

facilitate the correct connection however you should note (possible
faint)

red stripe that runs the length of your IDE cable. This red stripe
needs
to

be on the same side as the power plug. Once you plug in the IDE cable
(red

stripe to the right) and the power plug you can turn on the computer.
You

can even dangle the second drive just ensure it isn't touching the
motherboard. A hard drive will run fine if it is upside down or on an

angle

so you don't have to screw it in place.

Restart the computer and watch the POST screen ( the first screen that

shows

when the computer starts) Unless the BIOS is set to do a Quick Start
or
Display a logo during start-up you should see your devices listed.
Ideally

you will see something listed like:
Primary Master detected: < your current Master should be named here>
Primary Slave detected: < the drive you've connected from the XP
system
should be named here>
Secondary Master detected: <possibly, but not always, your CD-Rom
device
will be listed>
Secondary Slave detected: <none, or another device if you have one

connect>

If you see this then it is likely you have the drives connected
correctly.

Windows 98 should boot. If it doesn't or seems to take a very long
time
then

it is likely you don't have your settings correct. If Windows 98 boots
to

the desktop it should auto detect the second hard drive as drive
letter
D:

However if your second drive is actually formatted as NTFS or if it is
not

set correctly as slave it will not show.

If it shows you can simply open it and copy the files you need from it
to

the C drive.



--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp



Hi John, Harry,

I've retrieved the "sick" unit from the shop this evening and I
think
I'd

like now to try dealing with it myself in consultation with you
guys.
However, I have no idea how to connect the Win XP drive to the Win
98
one.

You've directed me to use a "jumper" and to ensure the humper is set
to

the

Slave position. Could you help me with what exactly a jumper is and
how

to

ensure I detect the Slave position?

My Win XP went through a check disk on startup when I first
activated
it

this evening, and I noted it was checking the FAT32 system in C.
Does
this

mean I won't need to deploy the NTFS Reader for DOS disc I've

downloaded?

I have had no success in finding the manuals for the unit but look

forward

to doing this if you have the patience to assist.

Thanks, Terry


When this happened to me it was due to a faulty Windows update
(yes,
Microsoft do sometinmes get it wrong) . The one thing that worked

instantly

was to boot up using 'last configuration that worked' (hit the F8
key

to

get

the relevant menu). This restored my access but unfortunately the

rogue

Update immediately reinstalled itself on the next bootup, putting
me
back

to

square one. The solution was to turn off auto update and uninstall
the

most

recent download that had caused it (can't remember the file ref
I'm
sorry

to

say). I did this in Control Panel / Add/Remove Programs and TICK
the
box

'show updates'.

As for a permanent solution, I don't know of one. I just keep my

fingers

crossed and hope nothing really critical happens. Oh, and I never
use

Internet Explorer which is what most of these updates relate to.

Don't know if this will help in your case but I hope it all comes
out

OK

John

"Peaceworks" <[email protected]> wrote in
message
I have much info to pass on here and haven't written it before so
I
ask

for

your patience with my lack of knowledge and proper language.
I use Win XP Pro on a Pentium lll with RAM upgraded to 360MB. I
use

Outlook
Express and Internet Explorer.
Mid-February I booted my computer and for the first time was met

with

a

request to enter a Password as Administrator. Previously, I had
the

system

set up so that no Password was required for logon. Also, I'd
been
using

another user account in my name without a password, and there
was,
as

you're
aware, a Guest user account without password.

The only password I'd used before as Administrator was to set

Privacy

and

Security settings for internet. This password is not being
accepted.

Furthermore, in consultion with phone-in MS Support, I tried

accessing

Setup
while booting by use of the Delete key. As I understand it, the
hope

was

that
we could achieve access to the BIOS. Again, I was asked to
"Enter
Current

Password". Nothing has worked.
Microsoft advised that I must take the unit to the manufacturer.

I've

done

so, though no longer under warranty, and just yesterday was
advised

by

the

shop tech there is nothing to be done other than uninstall the
OS
and

start
over.

My concerns are:
1) I have on the hard drive approximately half the research and

writing

of

a
book I'd been working on for several months (I should have been
more

diligent
in backing up the material externally but have done so with only
a
small

portion of the material). Also, my entire Address Book and other

received

files are in the Outlook Express folders.
2) I no longer have all the diskettes needed to reinstall
drivers.
3) If the shop tech can remove the OS, why can't I do it with MS

Support

over the phone?
4) I received an email from the MS Customer Service Manager

yesterday,

inviting me to contact their supprt technicians in order to
resolve

the

matter. Do they now know something they didn't during the many
hours

and

events I've spent with them on the phone this month? I will call

them

anyway
once I get my PC back.

The reason I haven't contacted this Newsgroup Forum was I had no

computer

until yesterday. I took an old Pentium ll I had in the basement
and

after

dusting it off, upgraded RAM to 128MB, installed Win 98 and

activated

an

internet account.It is this unit I'm currently using.

Please forgive the length of this post and I hope I've supplied

sufficient

info to enable someone to help me.

Thanking you in advance, I am...
Terry
 
H

Harry Ohrn

Glad to hear you got it sorted. Some hard drives need to be jumpered as
Master with Slave and not just Master if they are to share the same IDE
cable. It is possible that the drive in your Windows 98 system needed to be
set that way. You showed good intuition to try it on the other cable. Make
certain you backup your important data to an external source from now on to
avoid the hassle.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Terry Nippard said:
I've got it! I have successfully copied the files from the XP HDD! Thank you
so much.

As info for other readers, please note that I was successful only by taking
the XP HDD off the IDE cable being used by the Win 98 HDD and connecting it
instead to the middle connector of the IDE connected to the CD ROM. With the
former set up, the XP HDD wasn't being recognized.

Of course there are outstanding issues remaining. Should I continue posting
to this thread or begin a new one?

Thanks again,
Terry, a friend of Bill W.


Harry Ohrn said:
I hope you can pick this out of the thread.
1) Remove the hard drive from the XP system. Yes you can unscrew it and
remove the drive.
2) Ensure the jumper on the back of XP drive is set as Slave
3) Connect to the spare (unused) IDE plug on the Win98 system. Don't worry
about which IDE plug it is.
4) Connect a power plug to it
5) Start the computer.
6) Let it boot to Windows and open My Computer. It should be listed as D

If it is not showing then post back

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Terry Nippard said:
I have identified both HDD's. The one with Win XP Pro is Fujitsu MPG3204AT.
I've succeeded in getting a diagram of the jumper settings from the website.

The even older one I'm currently using is a Quantum Fireball CR6.4A. I've
left a post at the Tech forum on the HotHardware website. I was unsuccessful
in finding a diagram and haven't received a reply yet.

Am I to understand I can physically remove the HDD containing the data I
want, from its PC chassis bracket? If so, that would certainly shorten the
distance between the two HDD's. Can I then use the IDE cable by
disconnecting the middle connector from the CD Rom, placing that connector
to the HDD and the end connector (the one currently plugged into the HDD)
run to the "receiving" HDD?

Apologies for seeming dense, but I'm still not clear how the IDE cables
between the two HDD's need to be positioned.

Thanks,
Terry

If your XP drive is currently formatted as FAT32 that will ease the
recovery
process to be certain. All you should have to do is connect the
drive
settings.
If
your Hard Drive is a Maxtor then pull the jumper plug so there is no plug
at
all across the pins. If your drive is a different brand then do a search
for
it's jumper settings or post the brand here.

As you can see a Hard Drive has 2 cables that plug in. One is wide and
flat.
This is typically called an IDE cable and connects to the computer's
motherboard. The other is narrow and is generally white. It is typically
called the power plug and is usually white with only 4 plug in connectors.
It comes out of the power supply. Both the IDE cable and the power plug
can
only be inserted into the hard drive in one directions. If you
notice
the
power plug it will have 2 tapered corners and 2 square corners. You
literally cannot plug it in upside down. The IDE cable likely has a notch
to
facilitate the correct connection however you should note (possible faint)
red stripe that runs the length of your IDE cable. This red stripe needs
to
be on the same side as the power plug. Once you plug in the IDE
cable
(red
stripe to the right) and the power plug you can turn on the
computer.
You
can even dangle the second drive just ensure it isn't touching the
motherboard. A hard drive will run fine if it is upside down or on an
angle
so you don't have to screw it in place.

Restart the computer and watch the POST screen ( the first screen that
shows
when the computer starts) Unless the BIOS is set to do a Quick Start or
Display a logo during start-up you should see your devices listed. Ideally
you will see something listed like:
Primary Master detected: < your current Master should be named here>
Primary Slave detected: < the drive you've connected from the XP system
should be named here>
Secondary Master detected: <possibly, but not always, your CD-Rom device
will be listed>
Secondary Slave detected: <none, or another device if you have one
connect>

If you see this then it is likely you have the drives connected correctly.
Windows 98 should boot. If it doesn't or seems to take a very long time
then
it is likely you don't have your settings correct. If Windows 98
boots
to
the desktop it should auto detect the second hard drive as drive
letter
D:
However if your second drive is actually formatted as NTFS or if it
is
not
set correctly as slave it will not show.

If it shows you can simply open it and copy the files you need from
it
to
the C drive.



--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Hi John, Harry,

I've retrieved the "sick" unit from the shop this evening and I think
I'd
like now to try dealing with it myself in consultation with you guys.

However, I have no idea how to connect the Win XP drive to the Win 98
one.
You've directed me to use a "jumper" and to ensure the humper is
set
to
the
Slave position. Could you help me with what exactly a jumper is
and
how
to
ensure I detect the Slave position?

My Win XP went through a check disk on startup when I first
activated
it
this evening, and I noted it was checking the FAT32 system in C. Does
this
mean I won't need to deploy the NTFS Reader for DOS disc I've
downloaded?

I have had no success in finding the manuals for the unit but look
forward
to doing this if you have the patience to assist.

Thanks, Terry

When this happened to me it was due to a faulty Windows update (yes,
Microsoft do sometinmes get it wrong) . The one thing that worked
instantly
was to boot up using 'last configuration that worked' (hit the
F8
key
to
get
the relevant menu). This restored my access but unfortunately the
rogue
Update immediately reinstalled itself on the next bootup,
putting
me uninstall
the never
use comes
out
so
I I
use had
the the
hope been
more
only
a basement
and
 
C

Colin Barnhorst

Harry, read the thread. We went all through that, cabling, and more.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Harry Ohrn said:
Glad to hear you got it sorted. Some hard drives need to be jumpered as
Master with Slave and not just Master if they are to share the same IDE
cable. It is possible that the drive in your Windows 98 system needed to
be
set that way. You showed good intuition to try it on the other cable. Make
certain you backup your important data to an external source from now on
to
avoid the hassle.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Terry Nippard said:
I've got it! I have successfully copied the files from the XP HDD! Thank you
so much.

As info for other readers, please note that I was successful only by taking
the XP HDD off the IDE cable being used by the Win 98 HDD and connecting it
instead to the middle connector of the IDE connected to the CD ROM. With the
former set up, the XP HDD wasn't being recognized.

Of course there are outstanding issues remaining. Should I continue posting
to this thread or begin a new one?

Thanks again,
Terry, a friend of Bill W.


Harry Ohrn said:
I hope you can pick this out of the thread.
1) Remove the hard drive from the XP system. Yes you can unscrew it and
remove the drive.
2) Ensure the jumper on the back of XP drive is set as Slave
3) Connect to the spare (unused) IDE plug on the Win98 system. Don't worry
about which IDE plug it is.
4) Connect a power plug to it
5) Start the computer.
6) Let it boot to Windows and open My Computer. It should be listed as
D

If it is not showing then post back

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


I have identified both HDD's. The one with Win XP Pro is Fujitsu
MPG3204AT.
I've succeeded in getting a diagram of the jumper settings from the
website.

The even older one I'm currently using is a Quantum Fireball CR6.4A. I've
left a post at the Tech forum on the HotHardware website. I was
unsuccessful
in finding a diagram and haven't received a reply yet.

Am I to understand I can physically remove the HDD containing the
data I
want, from its PC chassis bracket? If so, that would certainly
shorten the
distance between the two HDD's. Can I then use the IDE cable by
disconnecting the middle connector from the CD Rom, placing that connector
to the HDD and the end connector (the one currently plugged into the HDD)
run to the "receiving" HDD?

Apologies for seeming dense, but I'm still not clear how the IDE cables
between the two HDD's need to be positioned.

Thanks,
Terry

If your XP drive is currently formatted as FAT32 that will ease the
recovery
process to be certain. All you should have to do is connect the
drive
to
your older Windows 98 system as Windows 98 will read FAT32.

It would help if I knew the make of Hard Drive you are using. Hard
Drives
tend to set the jumpers differently. Typically the Hard Drive
should
have
a
legend stamped on the Hard Drive case that shows the jumper
settings.
If
your Hard Drive is a Maxtor then pull the jumper plug so there is
no
plug
at
all across the pins. If your drive is a different brand then do a search
for
it's jumper settings or post the brand here.

As you can see a Hard Drive has 2 cables that plug in. One is wide and
flat.
This is typically called an IDE cable and connects to the
computer's
motherboard. The other is narrow and is generally white. It is typically
called the power plug and is usually white with only 4 plug in
connectors.
It comes out of the power supply. Both the IDE cable and the power plug
can
only be inserted into the hard drive in one directions. If you notice
the
power plug it will have 2 tapered corners and 2 square corners. You
literally cannot plug it in upside down. The IDE cable likely has a
notch
to
facilitate the correct connection however you should note (possible
faint)
red stripe that runs the length of your IDE cable. This red stripe needs
to
be on the same side as the power plug. Once you plug in the IDE cable
(red
stripe to the right) and the power plug you can turn on the computer.
You
can even dangle the second drive just ensure it isn't touching the
motherboard. A hard drive will run fine if it is upside down or on an
angle
so you don't have to screw it in place.

Restart the computer and watch the POST screen ( the first screen that
shows
when the computer starts) Unless the BIOS is set to do a Quick
Start or
Display a logo during start-up you should see your devices listed.
Ideally
you will see something listed like:
Primary Master detected: < your current Master should be named
here>
Primary Slave detected: < the drive you've connected from the XP system
should be named here>
Secondary Master detected: <possibly, but not always, your CD-Rom device
will be listed>
Secondary Slave detected: <none, or another device if you have one
connect>

If you see this then it is likely you have the drives connected
correctly.
Windows 98 should boot. If it doesn't or seems to take a very long time
then
it is likely you don't have your settings correct. If Windows 98 boots
to
the desktop it should auto detect the second hard drive as drive letter
D:
However if your second drive is actually formatted as NTFS or if it is
not
set correctly as slave it will not show.

If it shows you can simply open it and copy the files you need from it
to
the C drive.



--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Hi John, Harry,

I've retrieved the "sick" unit from the shop this evening and I think
I'd
like now to try dealing with it myself in consultation with you guys.

However, I have no idea how to connect the Win XP drive to the
Win 98
one.
You've directed me to use a "jumper" and to ensure the humper is set
to
the
Slave position. Could you help me with what exactly a jumper is and
how
to
ensure I detect the Slave position?

My Win XP went through a check disk on startup when I first activated
it
this evening, and I noted it was checking the FAT32 system in C. Does
this
mean I won't need to deploy the NTFS Reader for DOS disc I've
downloaded?

I have had no success in finding the manuals for the unit but
look
forward
to doing this if you have the patience to assist.

Thanks, Terry

When this happened to me it was due to a faulty Windows update (yes,
Microsoft do sometinmes get it wrong) . The one thing that worked
instantly
was to boot up using 'last configuration that worked' (hit the F8
key
to
get
the relevant menu). This restored my access but unfortunately the
rogue
Update immediately reinstalled itself on the next bootup,
putting
me
back
to
square one. The solution was to turn off auto update and uninstall
the
most
recent download that had caused it (can't remember the file ref I'm
sorry
to
say). I did this in Control Panel / Add/Remove Programs and
TICK the
box
'show updates'.

As for a permanent solution, I don't know of one. I just keep
my
fingers
crossed and hope nothing really critical happens. Oh, and I never
use
Internet Explorer which is what most of these updates relate
to.

Don't know if this will help in your case but I hope it all comes
out
OK

John

I have much info to pass on here and haven't written it before
so
I
ask
for
your patience with my lack of knowledge and proper language.
I use Win XP Pro on a Pentium lll with RAM upgraded to 360MB. I
use
Outlook
Express and Internet Explorer.
Mid-February I booted my computer and for the first time was met
with
a
request to enter a Password as Administrator. Previously, I had
the
system
set up so that no Password was required for logon. Also, I'd been
using
another user account in my name without a password, and there was,
as
you're
aware, a Guest user account without password.

The only password I'd used before as Administrator was to set
Privacy
and
Security settings for internet. This password is not being
accepted.

Furthermore, in consultion with phone-in MS Support, I tried
accessing
Setup
while booting by use of the Delete key. As I understand it, the
hope
was
that
we could achieve access to the BIOS. Again, I was asked to "Enter
Current
Password". Nothing has worked.
Microsoft advised that I must take the unit to the manufacturer.
I've
done
so, though no longer under warranty, and just yesterday was
advised
by
the
shop tech there is nothing to be done other than uninstall
the OS
and
start
over.

My concerns are:
1) I have on the hard drive approximately half the research and
writing
of
a
book I'd been working on for several months (I should have been
more
diligent
in backing up the material externally but have done so with
only
a
small
portion of the material). Also, my entire Address Book and other
received
files are in the Outlook Express folders.
2) I no longer have all the diskettes needed to reinstall drivers.
3) If the shop tech can remove the OS, why can't I do it with MS
Support
over the phone?
4) I received an email from the MS Customer Service Manager
yesterday,
inviting me to contact their supprt technicians in order to
resolve
the
matter. Do they now know something they didn't during the
many
hours
and
events I've spent with them on the phone this month? I will call
them
anyway
once I get my PC back.

The reason I haven't contacted this Newsgroup Forum was I had no
computer
until yesterday. I took an old Pentium ll I had in the basement
and
after
dusting it off, upgraded RAM to 128MB, installed Win 98 and
activated
an
internet account.It is this unit I'm currently using.

Please forgive the length of this post and I hope I've supplied
sufficient
info to enable someone to help me.

Thanking you in advance, I am...
Terry
 
H

Harry Ohrn

Colin I was replying to Terry there was no need for you to admonish me.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Colin Barnhorst said:
Harry, read the thread. We went all through that, cabling, and more.

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)
Harry Ohrn said:
Glad to hear you got it sorted. Some hard drives need to be jumpered as
Master with Slave and not just Master if they are to share the same IDE
cable. It is possible that the drive in your Windows 98 system needed to
be
set that way. You showed good intuition to try it on the other cable. Make
certain you backup your important data to an external source from now on
to
avoid the hassle.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Terry Nippard said:
I've got it! I have successfully copied the files from the XP HDD!
Thank
you
so much.

As info for other readers, please note that I was successful only by taking
the XP HDD off the IDE cable being used by the Win 98 HDD and
connecting
it
instead to the middle connector of the IDE connected to the CD ROM.
With
the
former set up, the XP HDD wasn't being recognized.

Of course there are outstanding issues remaining. Should I continue posting
to this thread or begin a new one?

Thanks again,
Terry, a friend of Bill W.


I hope you can pick this out of the thread.
1) Remove the hard drive from the XP system. Yes you can unscrew it and
remove the drive.
2) Ensure the jumper on the back of XP drive is set as Slave
3) Connect to the spare (unused) IDE plug on the Win98 system. Don't worry
about which IDE plug it is.
4) Connect a power plug to it
5) Start the computer.
6) Let it boot to Windows and open My Computer. It should be listed as
D

If it is not showing then post back

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


I have identified both HDD's. The one with Win XP Pro is Fujitsu
MPG3204AT.
I've succeeded in getting a diagram of the jumper settings from the
website.

The even older one I'm currently using is a Quantum Fireball CR6.4A.
I've
left a post at the Tech forum on the HotHardware website. I was
unsuccessful
in finding a diagram and haven't received a reply yet.

Am I to understand I can physically remove the HDD containing the
data I
want, from its PC chassis bracket? If so, that would certainly
shorten
the
distance between the two HDD's. Can I then use the IDE cable by
disconnecting the middle connector from the CD Rom, placing that
connector
to the HDD and the end connector (the one currently plugged into the
HDD)
run to the "receiving" HDD?

Apologies for seeming dense, but I'm still not clear how the IDE cables
between the two HDD's need to be positioned.

Thanks,
Terry

If your XP drive is currently formatted as FAT32 that will ease the
recovery
process to be certain. All you should have to do is connect the drive
to
your older Windows 98 system as Windows 98 will read FAT32.

It would help if I knew the make of Hard Drive you are using. Hard
Drives
tend to set the jumpers differently. Typically the Hard Drive
should
have
a
legend stamped on the Hard Drive case that shows the jumper settings.
If
your Hard Drive is a Maxtor then pull the jumper plug so there is
no
plug
at
all across the pins. If your drive is a different brand then do a
search
for
it's jumper settings or post the brand here.

As you can see a Hard Drive has 2 cables that plug in. One is
wide
and
flat.
This is typically called an IDE cable and connects to the
computer's
motherboard. The other is narrow and is generally white. It is
typically
called the power plug and is usually white with only 4 plug in
connectors.
It comes out of the power supply. Both the IDE cable and the power
plug
can
only be inserted into the hard drive in one directions. If you notice
the
power plug it will have 2 tapered corners and 2 square corners. You
literally cannot plug it in upside down. The IDE cable likely has a
notch
to
facilitate the correct connection however you should note (possible
faint)
red stripe that runs the length of your IDE cable. This red stripe
needs
to
be on the same side as the power plug. Once you plug in the IDE cable
(red
stripe to the right) and the power plug you can turn on the computer.
You
can even dangle the second drive just ensure it isn't touching the
motherboard. A hard drive will run fine if it is upside down or
on
an
angle
so you don't have to screw it in place.

Restart the computer and watch the POST screen ( the first screen that
shows
when the computer starts) Unless the BIOS is set to do a Quick
Start
or
Display a logo during start-up you should see your devices listed.
Ideally
you will see something listed like:
Primary Master detected: < your current Master should be named
here>
Primary Slave detected: < the drive you've connected from the XP
system
should be named here>
Secondary Master detected: <possibly, but not always, your CD-Rom
device
will be listed>
Secondary Slave detected: <none, or another device if you have one
connect>

If you see this then it is likely you have the drives connected
correctly.
Windows 98 should boot. If it doesn't or seems to take a very long
time
then
it is likely you don't have your settings correct. If Windows 98 boots
to
the desktop it should auto detect the second hard drive as drive
letter
D:
However if your second drive is actually formatted as NTFS or if
it
is
not
set correctly as slave it will not show.

If it shows you can simply open it and copy the files you need
from
it
to
the C drive.



--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Hi John, Harry,

I've retrieved the "sick" unit from the shop this evening and I
think
I'd
like now to try dealing with it myself in consultation with you
guys.

However, I have no idea how to connect the Win XP drive to the
Win
98
one.
You've directed me to use a "jumper" and to ensure the humper
is
set
to
the
Slave position. Could you help me with what exactly a jumper is and
how
to
ensure I detect the Slave position?

My Win XP went through a check disk on startup when I first
activated
it
this evening, and I noted it was checking the FAT32 system in C.
Does
this
mean I won't need to deploy the NTFS Reader for DOS disc I've
downloaded?

I have had no success in finding the manuals for the unit but
look
forward
to doing this if you have the patience to assist.

Thanks, Terry

When this happened to me it was due to a faulty Windows update
(yes,
Microsoft do sometinmes get it wrong) . The one thing that worked
instantly
was to boot up using 'last configuration that worked' (hit
the
F8
key
to
get
the relevant menu). This restored my access but unfortunately the
rogue
Update immediately reinstalled itself on the next bootup, putting
me
back
to
square one. The solution was to turn off auto update and uninstall
the
most
recent download that had caused it (can't remember the file ref
I'm
sorry
to
say). I did this in Control Panel / Add/Remove Programs and
TICK
the
box
'show updates'.

As for a permanent solution, I don't know of one. I just keep
my
fingers
crossed and hope nothing really critical happens. Oh, and I never
use
Internet Explorer which is what most of these updates relate
to.

Don't know if this will help in your case but I hope it all comes
out
OK

John

message
I have much info to pass on here and haven't written it
before
so
I
ask
for
your patience with my lack of knowledge and proper language.
I use Win XP Pro on a Pentium lll with RAM upgraded to
360MB.
I
use
Outlook
Express and Internet Explorer.
Mid-February I booted my computer and for the first time
was
met
with
a
request to enter a Password as Administrator. Previously, I had
the
system
set up so that no Password was required for logon. Also, I'd
been
using
another user account in my name without a password, and there
was,
as
you're
aware, a Guest user account without password.

The only password I'd used before as Administrator was to set
Privacy
and
Security settings for internet. This password is not being
accepted.

Furthermore, in consultion with phone-in MS Support, I tried
accessing
Setup
while booting by use of the Delete key. As I understand it, the
hope
was
that
we could achieve access to the BIOS. Again, I was asked to
"Enter
Current
Password". Nothing has worked.
Microsoft advised that I must take the unit to the manufacturer.
I've
done
so, though no longer under warranty, and just yesterday was
advised
by
the
shop tech there is nothing to be done other than uninstall
the
OS
and
start
over.

My concerns are:
1) I have on the hard drive approximately half the research and
writing
of
a
book I'd been working on for several months (I should have been
more
diligent
in backing up the material externally but have done so with only
a
small
portion of the material). Also, my entire Address Book and other
received
files are in the Outlook Express folders.
2) I no longer have all the diskettes needed to reinstall
drivers.
3) If the shop tech can remove the OS, why can't I do it
with
MS
Support
over the phone?
4) I received an email from the MS Customer Service Manager
yesterday,
inviting me to contact their supprt technicians in order to
resolve
the
matter. Do they now know something they didn't during the
many
hours
and
events I've spent with them on the phone this month? I will call
them
anyway
once I get my PC back.

The reason I haven't contacted this Newsgroup Forum was I
had
no
computer
until yesterday. I took an old Pentium ll I had in the basement
and
after
dusting it off, upgraded RAM to 128MB, installed Win 98 and
activated
an
internet account.It is this unit I'm currently using.

Please forgive the length of this post and I hope I've supplied
sufficient
info to enable someone to help me.

Thanking you in advance, I am...
Terry
 
G

Guest

Peaceworks said:
I have much info to pass on here and haven't written it before so I ask for
your patience with my lack of knowledge and proper language.
I use Win XP Pro on a Pentium lll with RAM upgraded to 360MB. I use Outlook
Express and Internet Explorer.
Mid-February I booted my computer and for the first time was met with a
request to enter a Password as Administrator. Previously, I had the system
set up so that no Password was required for logon. Also, I'd been using
another user account in my name without a password, and there was, as you're
aware, a Guest user account without password.

The only password I'd used before as Administrator was to set Privacy and
Security settings for internet. This password is not being accepted.

Furthermore, in consultion with phone-in MS Support, I tried accessing Setup
while booting by use of the Delete key. As I understand it, the hope was that
we could achieve access to the BIOS. Again, I was asked to "Enter Current
Password". Nothing has worked.
Microsoft advised that I must take the unit to the manufacturer. I've done
so, though no longer under warranty, and just yesterday was advised by the
shop tech there is nothing to be done other than uninstall the OS and start
over.

My concerns are:
1) I have on the hard drive approximately half the research and writing of a
book I'd been working on for several months (I should have been more diligent
in backing up the material externally but have done so with only a small
portion of the material). Also, my entire Address Book and other received
files are in the Outlook Express folders.
2) I no longer have all the diskettes needed to reinstall drivers.
3) If the shop tech can remove the OS, why can't I do it with MS Support
over the phone?
4) I received an email from the MS Customer Service Manager yesterday,
inviting me to contact their supprt technicians in order to resolve the
matter. Do they now know something they didn't during the many hours and
events I've spent with them on the phone this month? I will call them anyway
once I get my PC back.

The reason I haven't contacted this Newsgroup Forum was I had no computer
until yesterday. I took an old Pentium ll I had in the basement and after
dusting it off, upgraded RAM to 128MB, installed Win 98 and activated an
internet account.It is this unit I'm currently using.

Please forgive the length of this post and I hope I've supplied sufficient
info to enable someone to help me.

Thanking you in advance, I am...
Terry
 
G

Guest

This same problem has happened to me 2 times now & I'm sick of it!!! I am
logging on as the admin as it shows I am on user accounts ID. When I try to
remove programs then it tells me consult the admin. Hello I am the admin..
What is changing my settings??? Is it so I have to pay someone to repair it
to justify thier means?? I have made a back up admin account but I am afraid
to use it as last time again I was the admin as showing in user accounts, so
I deleted My secondary acct go back to remove programs now I'm locked out of
my own computer. Passwords are required to change anything in my computer as
well as everytime I log on. I am not good on computers, as I think all they
are around for is so some one else can get into my personal info &/or so they
can make a living off the poor
people who do not know how to fix thier own problems!!! I will throw away
another computer again because of these kind of errors but they still win in
the end as I had to buy another POS!!! What is changing my settings. I have
Norton sysytem works w/internet security 07, again I am not good on computers
but I had to fix a couple problems on mine & coworkers lap tops because the
computer wizard who makes 80k a year couldn't fix them. I did in less than 5
mins. but this one has got me & I am tired of having to reload all of my bs
back on to harddrive after reformatting. I used to back up all things & later
found out that the back up discs the compter keeps telling to create was just
the bs from the 1st day you bought the computer. Most of this sytuff is
deleeted off of mine & I do not want this software.
I have since learned I needed a mirroring Image program, there again they
win as you have to spend more money, system restore if you are the admin
might work accept of 2 other problems involving norton & a compatability
problem they neglect to tell you till after you have purchased software.
Anyway any Ideas on how to keep these a holes out of my computer is greatly
appreciated.
MPRACER is frustrated with the money pit of computer technology.
 

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