Defender is unusable in Vista

[Bill Sanderson]

That sounds about par for the course. I'm impressed that they have the
remote capability--this is a Good Thing, 'cause it cuts out a lot of
listening through accents and trying to do what they say, etc... Level 1
can be quite tedious, but once they are sure they can't solve it with the
basic script, the level 2 people should be quite sharp.

I've actually had one paid support incident that didn't solve my
problem--which was pretty annoying--but the free folks have had a good track
record, but mostly once the problem is bounced to the next level.

I'm glad you were able to do this.

There are a bunch of reasons for calling Microsoft on issues like this. One
is that it gets the issue on their radar screen--they may never have seen it
before. Minimally, it'll get some statistics about how often x is
happening, which may get budget $ behind fixing it. It also gives the techs
some training, at the expense of your time.... My preference when an issue
is easily described is to go for email support, which can happen on MY
schedule--that has been pretty effective for me over time, again, mostly
once level 2 kicks in--but your issue really isn't one that I'd do that
way--they really need to see it and hear it described to understand the
issue.

Let us know how it turns out--and thanks for coming here for help and being
persistent!


--

 

[Ootsa]

Hi Bill

As you said I would probably be passed "up" to the next level. I actually
spent most of my time (a good hour) waiting while the level 1 tech
"investigated"

In the end I have been passed on to the "Vista" people as opposed to the
"security" people. In other words they think it is an OS issue. Its unlikely
I'll get free support from them even with a case number when I call them
tomorrow when they are open.

FYI the error message I get in services is error #15100 which reads"
resource loader failed to find MUI file". So I'll do some looking around on
that one.

Tx again


Ootsa

 

[Ootsa]

Hi guys

Well, I finally solved the problem. It was a corrupted file. I have no idea
which one but I just did the "sfc /scannow" thing. After the scan, it said it
had found and corrected some corrupted files.

I rebooted and Defender works now. What a simple fix after all that time
with MS etc.

Thanks for all your help

Merry Christmas

Ootsa

 

[Bill Sanderson]

That's terrific--and I'm sorry we didn't think of it first. I'll definitely
file that away.

I'm not sure I've ever done this on Vista, but it is a whole lot easier than
a repair install.

Thanks!
--

 

[Ootsa]

As a followup and because this thread will probably be closed, I'd like to
know what other forums I can look to with you folks.

Bill, you and Engel were great. it isn't often you find people whom their
only interest is not telling other folks how smart their are. Any forums you
guys belong to , I'd be happy to join

Regards

Ootsa

 

[Engel]

Hi Ootsa,

Thanks for getting back to us with your success.
Nothing is more frustrating than supplying a fix and having the outcome just
go off into a bit bucket. This is a learning process for everyone here.


Thank you for your words, I'm a regular computer user
and this is one of my hobbys, I try to give back a little bit of the much I
get from this NG's., the credit is for Bill Sanderson and Dave M. a regular
contributor here.

Giving credit where credit is due!

Merry Christmas

Ǝиçεl
-=-