Defender is unusable in Vista

O

Ootsa

I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access the
Defender program. It does appear as a program and in the security centre but
when I open the Defender window all the buttons(help,options etc) are
inoperable. Nothing happens when I click any of the buttons. I can see
defender in task manager running and seem to be able to stop the process. It
does not appear in the services.msc window.

I did have Windows live one care but uninstalled it when the licence ran
out. I now use AVG which has a spyware program in it. Disabling AVG doesn't
do anything to help the problem.

I am unable to reinstall Defender from the webpage because it says I already
have it installed.

I do get updates and they appear to get installed.

I would really like to know how I can get the program back up and running.Is
there any way to fix this issue either by reinstalling it or fixing it?
 
E

Engel

Hello Ootsa,

As always, you should make sure that you have got a working system restore
point before you run any test, download or install a new game, application,
or software update, or you make changes to your computer.

Just to be on the safest side, manually create a restore point before
applying the following.
-=-

You might try this.

Go to the main Windows Update window and click on "Installed Updates" (on
the left-hand side of the window, at the bottom), and then remove
"Update for Microsoft Windows (KB931099)" (only).

Reboot. Reboot again.

Go back to Windows Update, and re-install the same update, by clicking on
the Check for Updates button.
-=-


Other folks may have additional ideas for you; see if that helps.


I hope this post is helpful.

*LET US KNOW HOW IT WORKS OUT*.

Good luck

Ǝиçεl
-=-
 
E

Engel

Hi Bill,

That link give Error 500, and with 12 different language the following
message:

Sorry, We were unable to service your request. Please try again later.

Browse to Microsoft Forums to get fast answers for technical questions or
use the search option below to find out other relevant resources.

Maybe Steve B. can provide a suggestion.
-=-
 
O

Ootsa

Hi Engel

Thanks for your suggestion.

I followed your instructions to the tee. Funny thing that happened was that
after uninstalling that update and checking for updates, that particular one
did not come up as needing to be downloaded. It may have had something to do
with the IE 7 security flaw fix everyone has been talking about. Actually I
wasnt able to contact the server for quite awhile. I will try again to see if
that download shows up. If not I'm sure I can get it manually.

Again thanks and I'll keep you posted.

Ootsa
 
B

Bill Sanderson

It is working for me this morning--not sure what happened when you got that
message.
--
 
E

Engel

Good morning Bill,

I give a try now, and I have the previous result.

Maybe the problem is with me. Where? I don't know.
Is funny or weird. ;-(

I hope Ootsa is able to get it, with out the error 500

Have a good and warm day.
-=-
 
E

Engel

Hi Dave M,

Is good to see you again.

FYI
I don't have installed WLOC, maybe you have a diferent link of the
OneCareCleanUp, and I can try with out and see if the error 500 is back.

Thank again
-=-
 
B

Bill Sanderson

It's not too cold today--but we're supposed to get wet snow tomorrow.

The link I posted is to one of Microsoft's forum sites, and it links
directly to a message which links to the OneCare cleanup executable
download.

Do you get the error on the link to the forum, or on the link in the forum
message to the executable?



--
 
E

Engel

Ootsa, here is the link for KB931099

D/L
KB931099 Vista 32-bit
<http://www.microsoft.com/downloads/...FamilyID=67777f5f-a299-475a-95a0-5a5447ae284b>

Assuming you have 64.
KB931099 Vista for x64-based
<http://www.microsoft.com/downloadS/...3b-ee1b-46a7-b369-cff093bfb60a&displaylang=en>

Ootsa,
After you install KB931099, update Defender manually via
<http://www.microsoft.com/security/portal>
Look in the right side panel for a 32 bits

Going to the portal, sometimes going there, fix different issues, like this,
Eg.
http://www.microsoft.com/communitie...a753&mid=f40e3bad-e195-4cd6-83cb-155eac7ea753

Good luck
-=-
PS. You need be sure WLOC is out of your system, and no traces are left.
Also, since you have a restore point, you can try Cclenaer, and clean using
the registry, maybe, find traces.
<http://www.ccleaner.com>
Note, uncheck Yahoos Toolbar

OR

Download the basic version via
<http://www.ccleaner.com/download/builds.aspx>
The basic version does not contain the disgusted Toolbar

In the Utilities category, uncheck WindowsDefender. Having this checked
removes the history of when the last scan was run.

Again, good luck
-=-
 
E

Engel

Hi Bill,

I send to Oosta today a respond, with 6 different links.

After the post is visible in the Web UI, I check (cliking) each link and I
went with out problems where I want to go, each page open right. (try
yourself)

Going back to your post, I click in your link (again) and the same result
(error 500)

<http://social.microsoft.com/forums/.../thread/399071e2-49dc-4767-932d-d261e3965943/>

After ckiking in the above link. The address bar go to
http://social.microsoft.com/Error/Error500.a
and the page open (white page with the letters in black, on the left side
said Microsoft and the 12 messages.
-=-

Maybe Oosta or Dave M or anybody can try, and let us know.
 
E

Engel

Hi Dave,

Now we are cooking.

Your link work for me

Thank

Still foggy at the Golden Gate ? ;-)

-=-
Windows Update have the new definitions for WD 1.49.701.0
-=-
 
E

Engel

Bill,

Everything is OK with the link provide by Dave M.

Thank you for your assistance.

WD 1.49.701.0 is ready to D/L

-=-
 
O

Ootsa

Well Folks, Thanks again for all the correspondence and help.

I downloaded and ran the livecare removal tool. I downloaded the 931099
update and when I tried to install it I was advised the update wasn't
applicable to my system. and thats after I had already removed it. Go figure.

I also ran ccleaner and it removed a few thousand entries. I do run Reg
Doctor regularly but this one found a ton more. All my passwords too, but a
good clean.

Oh yes, and a Defender definitions update was available this morning and I
installed it. The Defender program is still inoperable as far as being able
to get into options etc. I don't think it's working because I havent ever had
any warnings that I recall. Lots from one care though and since from AVG.

Its wierd that I can't install that update.

So I'll keep trying. Any more ideas would be appreciated.

Merry Xmas

ootsa
 
B

Bill Sanderson

This is bad news. There is a repair process for Vista (in Vista, Defender
is part of the OS, so you have to repair the OS.) I've used it once or
twice and with similar good results to a repair install on XP--everything
remains in place and working, but some defaults get set back. However, I'm
not clear exactly how to do it if the OS itself does not recognize the need.

I'd suggest calling Microsoft: 1-866-pcsafety assuming U.S. or Canada. If
elsewhere, you can call the nearest number for paid Microsoft support and
ask for the free help for security patch or malware issues. Defender is a
security component of Vista, and this should qualify, I'd think, although
they also might quibble and require that you get support from the OEM if
your version of Vista came from the computer vendor, or is an OEM version.

Worth trying--they are busy, with the IE patch, but they should be able to
get the right information to bear on this.

Let us know if this isn't a workable solution (calling) or if you call and
they don't solve the problem. I'd love to hear back about how it goes in
any case. If calling isn't a good option, I can do more research on Vista
repair procedures.


--
 
O

Ootsa

Hi folks

I already did this once but it didnt show up so here goes again.

I downloaded and ran the Licecare removal tool as suggested. I also
downloaded ccleaner and did a complete scan and removal with that app.

I was able to find and download the update (931099) that I removed
previously but when I tried ti install it I got the message that it wasn't
applicable to my system. Go figure. It was the same one I removed. I rebooted
a couple of times to no avail.

I got a Defender definitions update and it seemed to install ok but as
before I have no ability to run the Defender application. the only button
that works on the program is the help button.

So back to square one. any new ideas will be appreciated.

Merry Xmas

Ootsa
 
O

Ootsa

Hi Guys

Well, interestly enough I was able to get hold of a MS Tech and he has
started a process to see what is the matter. From what I heard you folks
know a hell of a lot more than he does but we are going down that road
anyways.

He connected to my computer with their own desktop management system (which
is real slick). He looked around and basically determined that I have the
problem I described. He didnt even know that Defender was part of Vista and
couldnt be reinstalled. It is however a free service and I'm not complaining.

Now we are running an online scan to see if there are any viruses after
which they will call me or I will call them with a case number and we will go
from there.

Thanks again

ootsa
 

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