Carey (or anyone) Can't get rid of XP Pro upgrade...........

[Guest]

and go back to 2000 Pro. I'm not knowledgable about this enough to know the
words to ask the question right. I upgraded from 2000 Pro to XP Pro. I only
turned off Norton Security (if that's the problem) and it may have reinstated
itself on bootup with the new XP installed.
It will boot thru the WINDOWSxp screen with the blue dots, then goes black,
then it goes light blue (not the crashing blue), the kind of light blue that
comes just before my desktop appears. The cursor also shows and moves. But it
never goes beyond that. Have tried eveything in my limited knowledge.
What do I need to do?
Thank you very much for your help,
Jim Ratchford

 

[Carey Frisch [MVP]]

Troubleshoot Windows XP Professional
http://www.microsoft.com/windowsxp/using/setup/getstarted/troubleshoot.mspx

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

[Courtesy of MS-MVP Michael Stevens]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

--------------------------------------------------------------------------------------

:

| and go back to 2000 Pro. I'm not knowledgable about this enough to know the
| words to ask the question right. I upgraded from 2000 Pro to XP Pro. I only
| turned off Norton Security (if that's the problem) and it may have reinstated
| itself on bootup with the new XP installed.
| It will boot thru the WINDOWSxp screen with the blue dots, then goes black,
| then it goes light blue (not the crashing blue), the kind of light blue that
| comes just before my desktop appears. The cursor also shows and moves. But it
| never goes beyond that. Have tried eveything in my limited knowledge.
| What do I need to do?
| Thank you very much for your help,
| Jim Ratchford
|

 

[Frank]

and go back to 2000 Pro. I'm not knowledgable about this enough to know the
words to ask the question right. I upgraded from 2000 Pro to XP Pro. I only
turned off Norton Security (if that's the problem) and it may have reinstated
itself on bootup with the new XP installed.
It will boot thru the WINDOWSxp screen with the blue dots, then goes black,
then it goes light blue (not the crashing blue), the kind of light blue that
comes just before my desktop appears. The cursor also shows and moves. But it
never goes beyond that. Have tried eveything in my limited knowledge.
What do I need to do?
Thank you very much for your help,
Jim Ratchford

Maybe wait up to 5 min for it to completely boot-up. I experienced
exactly the same problem...couldn't figureout what was wrong. Rebooted,
went to get a bit to eat, came back and it had completely booted up.
After that, it booted normally.
Frank

 

[Guest]

Thank you Carey, but I've read and tried all of those articals and more
during the past 72 hours trying to straight out this simple upgrade. When I
boot from 2000Pro OR XP Pro upgrade CD into Recovery Console I get "C:\WINNT"
not "C:WINDOWS". What does that tell you? Any commands I enter, such as the
ones in that recovery artical get a response "system can't find that file" or
some equivilant.
I didn't see your advice to uninstall security software until it was too
late. Do you think that's the problem?
I installed XP Pro upgrade from 2000 Pro and it will boot thru the
introductory screen that says "WINDOWSxp", then goes black, then the light
blue I usually see just before the desktop appears. The cursor shows up and
works, but it will never go beyond that.
I really appreciate your help Carey. You bailed me out before on another
problem. This is very seriosu for me. I've been sitting at this screen since
yesterday morning. My life is on hold until I can straigten this mess out.
Thanks again,
Jim Ratchford

 

[Michael Stevens]

and go back to 2000 Pro. I'm not knowledgable about this enough to
know the words to ask the question right. I upgraded from 2000 Pro to
XP Pro. I only turned off Norton Security (if that's the problem) and
it may have reinstated itself on bootup with the new XP installed.
It will boot thru the WINDOWSxp screen with the blue dots, then goes
black, then it goes light blue (not the crashing blue), the kind of
light blue that comes just before my desktop appears. The cursor also
shows and moves. But it never goes beyond that. Have tried eveything
in my limited knowledge.
What do I need to do?
Thank you very much for your help,
Jim Ratchford

When you get to the light blue screen, press Alt+Tab, sometimes the logon
screen is hidden.
Post back with results.
--
Michael Stevens MS-MVP XP
(e-mail address removed)
http://michaelstevenstech.com
For a better newsgroup experience. Setup a newsreader.
http://michaelstevenstech.com/outlookexpressnewreader.htm

 

[Guest]

Thanks Frank, but I waited for nine hours (over night) and it was still at
the light blue screen.
Jim

 

[Carey Frisch [MVP]]

Boot into Safe Mode, open Device Manager, uninstall
the Display Adapter, then reboot.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

--------------------------------------------------------------------------------------

:

| Thanks Frank, but I waited for nine hours (over night) and it was still at
| the light blue screen.
| Jim

 

[Bruce Chambers]

and go back to 2000 Pro. I'm not knowledgable about this enough to know the
words to ask the question right. I upgraded from 2000 Pro to XP Pro. I only
turned off Norton Security (if that's the problem) and it may have reinstated
itself on bootup with the new XP installed.
It will boot thru the WINDOWSxp screen with the blue dots, then goes black,
then it goes light blue (not the crashing blue), the kind of light blue that
comes just before my desktop appears. The cursor also shows and moves. But it
never goes beyond that. Have tried eveything in my limited knowledge.
What do I need to do?
Thank you very much for your help,
Jim Ratchford

There is no "rollback" to Win2K. To replace WinXP with an earlier
OS, you'll have to boot from the appropriate boot disk, format the
hard drive, and install. There is no supported downgrade path or
technique.

Simply boot from the Win2K installation CD. You'll be offered the
opportunity to delete, create, and/or format the system partition as
part of the installation process. (You may need to re-arrange the
order of boot devices in the PC's BIOS to boot from the CD.)


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

 

[Guest]

Thanks Carey, but it's the same with Safe Mode. There's no desktop! The safe
mode screen is showing as a solid black screen with the words "Safe Mode" is
each of four corners, but there nothing else.
You suspect display adapter? Is there another way? I have another monitor.
I'm using a LCD on DSI (or something like that) should I switch to analog?
The other monitor is a CRT. Try it?
Thank you so much Carey,
Jim

 

[Guest]

Thanks Bruce. I guess that's out since I have nineteen years of varius
accumulated and often critical data on the C drive that I just upgraded from
2000 to XP. Carey was indicating something about a display adapter. Removing
it since the XP boots right up to where the desktop should be being displayed
and stops at a light blue screen with an operating cursor.
I have everything backed up on a second drive but it is backed up with 2000
Pro "Backup". Can I restore that 2000Pro OS data to a disk with XP on it? If
so, how?
Thank you very much Bruce. Your help is much appreciated.
Jim Ratchford

 

[Guest]

Thanks Michael, but it didn't do anything. I noticed when I booted from
either the 2000Pro CD or the XP Pro CD and went into Recovery Console the C
promts says "C:\WINNT" not "C:|WINDOWS. Does that mean anything?
Mayb

 

[Alex Nichol]

Thank you Carey, but I've read and tried all of those articals and more
during the past 72 hours trying to straight out this simple upgrade. When I
boot from 2000Pro OR XP Pro upgrade CD into Recovery Console I get "C:\WINNT"
not "C:WINDOWS".

That you upgraded Win2000, which was in WinNT, and the result is still
in that folder. Just means that in any guidance around here that refers
to C:\Windows you have to read it as C:\WinNT. The name is unimportant
- for historic reasons mine is C:\Win95

 

[Bruce Chambers]

I have everything backed up on a second drive but it is backed up with 2000
Pro "Backup". Can I restore that 2000Pro OS data to a disk with XP on it? If
so, how?

WinXP"s version of NTBackup should have no trouble restoring files
backed up by Win2K's native NTBackup application.

--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH