Cannot send emails again in Windows Mail

[Irishpat]

I am helping a friend with her new Gateway laptop with Windows Vista
Premium.

In the very beginning, I removed McAfee and installed Avast virus
software because I knew that McAfee causes problems with email and I
knew that she wouldn't be able to figure it out.

She has dial up and when we first set it up, she could receive emails
but she couldn't send them. Vista help suggested setting up
authentication type of stuff so I did that and then, she could send emails.

Worked fine for about a month. Then, she could receive but not send
them again. I tried several suggestions that I read from Google and
this forum. They didn't work so then I did the KB941090 fix and that
worked and she could send emails again.

This worked for about a month and now we are back with the same
problem-she can receive but not send emails.

Should I switch her to Windows Live Mail-will it work better? She knows
nothing about computers and I am tired of this problem. Or should I
switch her to Thunderbird, which is what I use?

I was going to buy a new computer but I think I will wait until
Microsoft fixes this bug and others that I have read about. Emails are
the main reason that some people have computers and I can't understand
why they don't come out with a permanent fix.

Thks

 

[Guest]

I am helping a friend with her new Gateway laptop with Windows Vista
Premium.

In the very beginning, I removed McAfee and installed Avast virus
software because I knew that McAfee causes problems with email and I
knew that she wouldn't be able to figure it out.

She has dial up and when we first set it up, she could receive emails
but she couldn't send them. Vista help suggested setting up
authentication type of stuff so I did that and then, she could send
emails.

Worked fine for about a month. Then, she could receive but not send
them again. I tried several suggestions that I read from Google and
this forum. They didn't work so then I did the KB941090 fix and that
worked and she could send emails again.

This worked for about a month and now we are back with the same
problem-she can receive but not send emails.

Should I switch her to Windows Live Mail-will it work better? She knows
nothing about computers and I am tired of this problem. Or should I
switch her to Thunderbird, which is what I use?

I was going to buy a new computer but I think I will wait until
Microsoft fixes this bug and others that I have read about. Emails are
the main reason that some people have computers and I can't understand
why they don't come out with a permanent fix.

Thks

Did you use this program to clean up after McAfee?

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

If you used the standard install for avast!, it may help to uninstall
it and then do a custom install where you tell it to leave out the
part that scans email.

http://www.avast.com/eng/avast_4_home.html

You may then need to install the KB941090 fix again, with Windows
Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

You may even need to remove the email account under Windows
Mail, then create it again.

If even this does not help, Windows Live Mail is more resistant to
many of the problems that affect Windows Mail. Also, Microsoft
is now putting most of their email effort into it, and not likely to
provide many fixes for Windows Mail.

http://get.live.com/wlmail/overview

I don't know about Thunderbird, but at least it would make you more
familiar with how to help her.

 

[Frank Saunders MS-MVP IE,OE/WM]

I am helping a friend with her new Gateway laptop with Windows Vista
Premium.

In the very beginning, I removed McAfee and installed Avast virus
software because I knew that McAfee causes problems with email and I
knew that she wouldn't be able to figure it out.

She has dial up and when we first set it up, she could receive emails
but she couldn't send them. Vista help suggested setting up
authentication type of stuff so I did that and then, she could send
emails.

Worked fine for about a month. Then, she could receive but not send
them again. I tried several suggestions that I read from Google and
this forum. They didn't work so then I did the KB941090 fix and that
worked and she could send emails again.

This worked for about a month and now we are back with the same
problem-she can receive but not send emails.

Should I switch her to Windows Live Mail-will it work better? She knows
nothing about computers and I am tired of this problem. Or should I
switch her to Thunderbird, which is what I use?

I was going to buy a new computer but I think I will wait until
Microsoft fixes this bug and others that I have read about. Emails are
the main reason that some people have computers and I can't understand
why they don't come out with a permanent fix.

Turn off email scanning in Avast! If you can't figure out how then
uninstall it and reinstall using custom and don't install email scanning.

After doing that run KB941090 again.