Cannot open Windows Mail...

[Guest]

Last Thursday (July 12th), my new laptop downloaded new updates from
Microsoft, in order to finish installing updates the computer had to reboot,
ever since that time I can no longer open Windows Mail.
I run on Windows Vista Home Premium, 32 bit.
I've run all scans in windows and also Norton 360 and didn't have any
problems show up.(such as viruses or etc.)
I tried system restore to one week before that dreaded update install, and
my system tells me the system restore couldn't finish properly.
Went to command bar and typed in "C:\Program Files\Windows Mail\WinMail.exe"
OCInstallReinsallOE......totally nothing happened.(tried that several times)
I did not lose the shortcut, that is located on my desktop.
Went to Control Panel, Default Programs, and Windows Mail is not anywhere to
be found.
Windows Mail was has been working just fine for the past few months, only
probem showed up after this latest update was installed. I keep checking for
more updates from Microsoft to see if something happened that there is a
patch for, and no luck there either.
When I click on my icon to open Windows Mail, it appears as though it might
try to open, but all I get is a box containing this message:
upper lefthand corner says WinMail.exe
in the middle is a number: 0x8007000E
I have searched all over the web and cannot find that particular number to
give me any helpful hints on what I can do.
PLEASE HELP!!
Thanks much.

 

[Gary VanderMolen]

Your first step would be to uninstall Norton, and then drop-kick
it as far as you can. On second thought, return it for a full refund.

Gary VanderMolen

 

[Guest]

Your first step would be to uninstall Norton, and then drop-kick
it as far as you can. On second thought, return it for a full refund.

Gary VanderMolen



Hi Gary

I have exactly the same problem, only started after the latest set of
downloads from Microsoft. I run AVG as my anti virus software.

 

[Gary VanderMolen]

I have seen scattered reports of problems after the latest Windows Update,
but no definitive analysis or solution. You can try uninstalling the updates
one by one, latest first. Be sure to reboot and retest after each uninstall.

Gary VanderMolen

 

[Steve Cochran]

Uninstall AVG and then reinstall it with the email scanning option disabled.
see www.oehelp.com/OETips.aspx#3

Also, any updates should be done with AVG disabled.

steve

 

[Guest]

Hi Steve and Gary
Many thanks for your help, will try your solutions. Much appreciated.

 

[Guest]

Sure was hoping one of you professionals out there could help me with my
Windows Mail error message:
0x800700E

Can I get my windows Mail back????????/

 

[Gary VanderMolen]

Please right-click on the error message, select copy, then paste it
into a reply here.

Gary VanderMolen

 

[Guest]

I tried right-clicking on it until I was blue in the face...nothing happens.
How about if I just try to simply describe it:
It's a small square box, upper left hand corner says "WinMail.exe"
Inside the box is a yellow triangle with an exclamation point in it, and the
number is next to the triangle: (0x8007000E)
There is a link that says: "Get help from communities"
That is all.
Like I said, right clicking produced no options.
Thanks for any help.

 

[Gary VanderMolen]

It would have been helpful if you had described which action causes
that error to pop up. Error 0x8007000E seems to be related to
failure to start up. Generally it indicates something in Windows Mail
is corrupted.

Make sure you are not running a non-compatible antivirus program
like Norton or McAfee. Those should be uninstalled and replaced
with a compatible antivirus, like the free version of Avast:
http://www.avast.com/eng/download-avast-home.html

Gary VanderMolen

 

[Guest]

When I double click on my Windows Mail icon, this message box immediately
pops up.
I uninstalled Norton, rebooted, tried again to open Windows Mail, still th
same box pops up. This only started after Window's updates last week.
Does this mean I have to reformat?
Thanks for the help.

 

[Guest]

Why are people advising that we should uninstall an antivirus program to
allow a simple program to run? The problem obviously lies with Microsoft
developers producing updates that cause conflicts with wellknown antivirus
programs that are used worldwide. If Vista wants to be taken seriously then
they are going to have to produce patches to resolve these problems. Or at
least have some sort of relationship with other companies to help resolve
these issues.

I suggest using a better program than winmail that doesn't have these
conflicts.

 

[Gary VanderMolen]

You're trying to put the cart in front of the horse.
It's Microsoft's operating system, so they get to specify the rules.
If some of the third party program writers can't write a program
that is 100% Vista compatible, then whose fault is it?

But this newsgroup is not about assigning fault. We're here to
provide workarounds for problems people are having. One of
those workarounds known to fix many problems is to replace
non-compatible antivirus programs with a free compatible one.
What is so bad about that?

Gary VanderMolen

 

[Guest]

It's not so much as putting the cart in front of the horse as making sure
your not using a pony to pull a lead wagon or a norfolk shire to pull a
feather weight. My point is that communication between these people is needed.
My other point is that there are people who have (rightfully) paid for good
quality antivirus programs and that means an effective loss of money to those
people. (Myself included.) For Microsoft to release a potential upgrade
without notifying users of the possible effects doesn't fill me with hope for
future upgrades.

I use multiple non-Microsoft software, and if a future upgrades may cause
those programs to not work properly then I will be mighty displeased ( to say
the least!!) and will have to spend a lot of time ( and time is money!) to
resolve the problem. I would therefore prefer to use an OS that is stable and
has the ability to be compliant with other programs.

So forget the cart and the horse. We are talking about technology that is
much more advanced and therefore requires a fair greater understanding of the
individual components. If you want to stick with horses and carts go back to
windows 98!

 

[Gary VanderMolen]

In case you didn't get it, the "cart and horse" is a metaphor, still very
applicable today.

Gary VanderMolen

 

[Steve Cochran]

The point is there is no communication between the two, so when MS changes
something, old software, particularly software that goes into the 'bowels'
of the OS, won't work. This has been happening for over 10 years with
antivirus software OE / WinMail, so its nothing new.
www.oehelp.com/OETips.aspx#3 There is plenty of antivirus software that is
not as invasive as McAfee and Norton, but all have problems if email
scanning is enabled.

steve

 

[Guest]

The whole issue does not make sense.:

a) unistalling Norton Internet Security did NOT help

b) my other computer (Toshiba Satellite) running Vista with the same Norton
Anti Virus has no problem opening Windows Mail.

Microsoft should try to find another excuse - instead of shifting the guilt
to others!

 

[Steve Cochran]

If you think that's what Microsoft should do, then why don't you call them
up and tell them?

steve

 

[Guest]

Well - in my way I will. a) Through my magazine column and b) through my
blog. That may also help a few thousand Microsoft victims.

Personaly I find it irresponsible to release an OS so full of problems that
it requires a multitude of patches - and then creating new problems with the
patches!

 

[Gary VanderMolen]

There are no officially-sanctioned patches for Windows Mail.
Currently, the only Microsoft-approved 'fix' is to upgrade to Windows Live Mail.

Gary VanderMolen