Joeri.S said:
Hi,
Could anyone help me out with this problem?
A customer has had blue screens on a regular base, format is the last option
for us, cause they have some software installed from a compagny that doesn't
excist anymore
(some admin software that worked fine all this time).
this is the error i get:
BCCode : 1000008e BCP1 : C0000047 BCP2 : 80521B10 BCP3 : EFE3F3DC
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
XP is installed on a mirror, was working all fine till recently (3-4 months
ago) he started having problems, only data was added to the disks, no
software was installed extra.
thanks in advance,
Joeri
Error signature
BCCode : 1000008e BCP1 : C0000047 BCP2 : 80521B10 BCP3 : EFE3F3DC
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
The following files will be included in this error report, so try to open it
in a Notepad:
C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\Mini072206-09.dmp
C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\sysdata.xml
You receive a "STOP: 0x000000D5" error message when you close an IP Phone
http://support.microsoft.com/kb/870896
Do you have Nvidia Motherboard or Graphics card?.
You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
http://www.michaelstevenstech.com/XPrepairinstall.htm
HTH.
nass
