blue screen of death, can't reinstall

[RS]

I have a compaq m2010. Been having this problem a little since
puchased
when new. Now it's automatically rebooting with a blue screen of
death.

When I put in the WindowsXP Cd to reinstall it says "An error
occurred.while
Setup was updating partition information on: 38155 MB Disk 0 at Id 0
on bus 0
at atapi(BMR). Setup cannot continue."

What's the next move? I can't change much in the bios I notice on
this machine
when I go into it. Somewhere I read about disabling chaching or
shadow ram.
How do I go into that?


--

 

[Malke]

I have a compaq m2010. Been having this problem a little since
puchased
when new. Now it's automatically rebooting with a blue screen of
death.

When I put in the WindowsXP Cd to reinstall it says "An error
occurred.while
Setup was updating partition information on: 38155 MB Disk 0 at Id 0
on bus 0
at atapi(BMR). Setup cannot continue."

What's the next move? I can't change much in the bios I notice on
this machine
when I go into it. Somewhere I read about disabling chaching or
shadow ram.
How do I go into that?

Since you've been having the problem since shortly after you purchased
the machine and since this is most probably a hardware issue, return the
machine for repair/replacement under the warranty.

From your description of the problem, I'd look first to hard drive
failure, second to bad RAM, and third to the motherboard. You can do
some hardware testing, but on a new machine the best thing to do is get
the OEM to fix it.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot


Malke

 

[Gerry Cornell]

RS

In addition to Malke's suggestions disable automatic restart on system
failure. This should help by allowing time to write down the STOP
code properly. Keep pressing the F8 key during StartUp and select
option - Disable automatic restart on system failure. Post details
here.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Most modren COMPAQ computers have in the BIOS an IDE self test.

this can work as most hard drives today have S.M.A.R.T built into it and
MTBF can be found out.


run the test.

 

[RS]

Thanks, everyone.

STOP 0xC0000008E (0xC0000006, 0x805A82DD, 0xF914F818, 0x00000000)

 

[RS]

Most modren COMPAQ computers have in the BIOS an IDE self test.

this can work as most hard drives today have S.M.A.R.T built into it and
MTBF can be found out.


run the test.

I did run the test and got a Status of #1-05 Fail.

Not sure exactly what this means as in 17 years of owning computers,
I've
never once had a hard drive fail -- even after develping software.
The machine is
about 18 months old now, so I don't think there is a warranty. I
would suggest anyone who gets these blue screens of death early on to
not just think that they'll go away.
Return the machine immediately if you can't fix any driver conflicts.
Don't sleep
on it.

I'm still not sure if the data is toast on it because I am not that
far into the
technical side of it. What are my chances of the hard drive getting
it's act
back together?

--

 

[Gerry Cornell]

General advice and information on Bug Coe
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

Did the problem occur when using a particular programme?

Can you access the Desktop in Safe Mode?

Do you have a floppy disk drive?

There has been only one user in Google reporting a combination of
0xC0000008E and 0xC0000006 and that was in October 2006. Was that you?

Do you use Microsoft Access?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Malke]

I did run the test and got a Status of #1-05 Fail.

Not sure exactly what this means as in 17 years of owning computers,
I've
never once had a hard drive fail -- even after develping software.
The machine is
about 18 months old now, so I don't think there is a warranty. I
would suggest anyone who gets these blue screens of death early on to
not just think that they'll go away.
Return the machine immediately if you can't fix any driver conflicts.
Don't sleep
on it.

I'm still not sure if the data is toast on it because I am not that
far into the
technical side of it. What are my chances of the hard drive getting
it's act
back together?

Since you got a status of Fail, this means your hard drive has physical
errors. If you haven't had a failed hard drive in "17 years of owning
computers" you have been lucky. It is not an uncommon occurrence and it
doesn't matter whether the drive is new or not. You will need to replace
the drive.

As for the data on it, there is no chance of "the hard drive getting its
act back together". It cannot heal itself. ;-) Replace the drive,
reinstall Windows with your Compaq reinstallation media, restore data
from backups. If you didn't backup, you might be able to get data off it
by slaving it in a working machine. You'll need either a laptop drive
adapter or a usb drive enclosure. If the drive won't stay up long enough
to do that, then you'll need to send the drive to a professional data
recovery company such as Drive Savers. If the data is crucial, don't
even mess around with trying to get the data off yourself because every
time you spin up the drive you take the chance of destroying data. Drive
Savers (http://www.drivesavers.com) are not inexpensive; prices start at
around $500usd and go up from there. Only you can determine the value of
your data.

After you get everything straightened out, create and use a good backup
strategy for the future because Stuff Happens.

Good luck,


Malke

 

[Gerry Cornell]

Robert

Some hard disks carry a manufacturers warranty of 3 years. What is the
make and model?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[RS]

Robert

Some hard disks carry a manufacturers warranty of 3 years. What is the
make and model?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Luckily, most everything was backed up.

A "disaster" like this has a nice "Feng Shui" way of clearing
out old energy ; )

I have not been able to find the exact make of my hard drive
and calling Compaq was not helpful.

I did find this on ebay:

http://www.google.com/url?q=http://...esult&cd=1&usg=__uJrACl93gX0T2dOKqhaZR3LSI9A=

Which states it's a Seagate, however, not sure if the ad is accurate,
or if Compaq used other drives as well.

All I know is that I could open it up and have a look.
Since the Bios controls seem to be non-existant, I have not
as yet found another way to find out.

Robert



--

 

[cornedbeef007-groups]

Luckily, most everything was backed up.

A "disaster" like this has a nice "Feng Shui" way of clearing
out old energy ; )

I have not been able to find the exact make of my hard drive
and calling Compaq was not helpful.

I did find this on ebay:

http://www.google.com/url?q=http://adfarm.mediaplex.com/ad/ck/711-525...

Which states it's a Seagate, however, not sure if the ad is accurate,
or if Compaq used other drives as well.

All I know is that I could open it up and have a look.
Since the Bios controls seem to be non-existant, I have not
as yet found another way to find out.

Robert

--
--
Robert Pearson
ParaMind Brainstorming Softwarehttp://www.paramind.net
Creative Virtue Press/Telical Books/Regenerative Musichttp://www.rspearson.com- Hide quoted text -

- Show quoted text -

Seagate drives *usually* have a 3 year warranty. If you get the model
number and serial number off yours, you can check the warranty status
on the seagate website.
I had a seagate drive fail at 13 months old. The retailer I had bought
it from said "Bad luck. 12 months only" My protests that the seagate
site said 3 years, and mine was covered didn't sway him. The local
importer said he would send it to seagate in Singapore for replacement
if I paid the $150 airfreight!
I contacted my state Dept of Fair Trading with the details. They
reminded the retailer of their responsibilities, and then the retailer
was happy to return the drive to the importer, who was happy to return
it to seagate, and a new replacement drive was duly supplier, after a
wait of 6 weeks. No charge to me! I had to buy an extra disk in the
meantime, but the replacement disk now serves an archive for my
backups.

Push your Seagate 3 year warranty. It's worth it.

Good luck.
BarryG

 

[RS]

Seagate drives *usually* have a 3 year warranty. If you get the model
number and serial number off yours, you can check the warranty status
on the seagate website.
I had a seagate drive fail at 13 months old. The retailer I had bought
it from said "Bad luck. 12 months only" My protests that the seagate
site said 3 years, and mine was covered didn't sway him. The local
importer said he would send it to seagate in Singapore for replacement
if I paid the $150 airfreight!
I contacted my state Dept of Fair Trading with the details. They
reminded the retailer of their responsibilities, and then the retailer
was happy to return the drive to the importer, who was happy to return
it to seagate, and a new replacement drive was duly supplier, after a
wait of 6 weeks. No charge to me! I had to buy an extra disk in the
meantime, but the replacement disk now serves an archive for my
backups.

Push your Seagate 3 year warranty. It's worth it.

Good luck.
BarryG

Thanks again, everyone.

Here is the Seagate policy now. I found this after I entered my
serial and model number.

Component
The product you identified was sold as a system component. Please
contact your place of purchase for service. Seagate sells many drives
to direct OEM (Original Equipment Manufacturer) customers. These
products are usually configured for the OEMs only, as components for
their systems. You must contact your place of purchase for any
warranty support on these drives.
If you purchased this unit directly from Seagate, please return to the
previous page and verify your Seagate customer number, because the
customer number you entered () does not match our records.

Since I never had a harddrive crash, I didn't buy any extended
warranty and so the
1 year Compaq warranty is over.

Will pretty much any recent notebook drive work as a replacement, or
is there
something else I should be looking for?



--

 

[Guest]

WOW!
in 17 years you never seen one fail? this tells me you have been using
hard drive that were fabricated and sold through IBM or some other outlet.
MTBF(mean time before failure) rate for HP and compaq OEM hard drives are at
100,000 whereas hard drive bought through IBM or used on IBM computer is
still at 10,000. Meaning that for every 1 million hard drive made
HP/compaq has a failure rate of 100,000 while IBM hard drives through their
own oem service only has 10,000 failures. So I just take it you have
been very luck.