Blue Screen of Death


H

HelpMe!!

sooo my dell laptop is having some problems...and im stressing...everytime i
turn it on i get the blue screen of death right after start up the message
says:

The registry cannot load the hive file systemroot/system32/config/software
It is corrupt,absent, or not writable.
Begining Physical dump, physical dump complete...

Plz give me the best advice on how to fix it. or at least on how to get past
the bsod. I really need help...and plz no bullshit anwsers like get a new
laptop..if i had the money to i would...or call the company...plz give me
solid, detail answers that i can work with...

im really hoping someone out there can help me..plz nd thnx...
 
Ad

Advertisements

P

Pegasus \(MVP\)

HelpMe!! said:
sooo my dell laptop is having some problems...and im stressing...everytime
i
turn it on i get the blue screen of death right after start up the message
says:

The registry cannot load the hive file systemroot/system32/config/software
It is corrupt,absent, or not writable.
Begining Physical dump, physical dump complete...

Plz give me the best advice on how to fix it. or at least on how to get
past
the bsod. I really need help...and plz no bullshit anwsers like get a new
laptop..if i had the money to i would...or call the company...plz give me
solid, detail answers that i can work with...

im really hoping someone out there can help me..plz nd thnx...

Does the problem occur in Safe Mode too? To enter Safe Mode you need to
press F8 repeatedly during the early boot phase.

By the way - your problem is likely to be hardware related, not software.
You could most likely solve it by re-installing Windows and all
applications. However, let's try some easier methods first.
 
M

Mark Adams

HelpMe!! said:
sooo my dell laptop is having some problems...and im stressing...everytime i
turn it on i get the blue screen of death right after start up the message
says:

The registry cannot load the hive file systemroot/system32/config/software
It is corrupt,absent, or not writable.
Begining Physical dump, physical dump complete...

Plz give me the best advice on how to fix it. or at least on how to get past
the bsod. I really need help...and plz no bullshit anwsers like get a new
laptop..if i had the money to i would...or call the company...plz give me
solid, detail answers that i can work with...

im really hoping someone out there can help me..plz nd thnx...
Try rebooting the machine and tapping F8 to bring up the boot options
screen. Select "Last known good configuration". If this is no help, see the
following article from the MS Knowledge Base
http://support.microsoft.com/kb/307545 Difficult to do but worth a look at.
 
3

3c273

Mark Adams said:
: --snipped--
Try rebooting the machine and tapping F8 to bring up the boot options
screen. Select "Last known good configuration". If this is no help, see the
following article from the MS Knowledge Base
http://support.microsoft.com/kb/307545 Difficult to do but worth a look
at.

You need to be careful using the info in that article. The warning in that
article states:

"Warning Do not use the procedure that is described in this article if your
computer has an OEM-installed operating system. The system hive on OEM
installations creates passwords and user accounts that did not exist
previously. If you use the procedure that is described in this article, you
may not be able to log back into the recovery console to restore the
original registry hives."

Chances are the OP has an OEM install and I can tell you from experience
that the procedure will fail if that is the case. Best bet is to do a
parallel install, recover all data, then do a clean install. Nobody has ever
explained to me what passwords and user accounts are created by the system
hive on OEM installs, why they are created, or what they are for, but the
info in that article is useless to 85% of computer users.

Louis
 
P

Pegasus \(MVP\)

3c273 said:
at.

You need to be careful using the info in that article. The warning in that
article states:

"Warning Do not use the procedure that is described in this article if
your
computer has an OEM-installed operating system. The system hive on OEM
installations creates passwords and user accounts that did not exist
previously. If you use the procedure that is described in this article,
you
may not be able to log back into the recovery console to restore the
original registry hives."

Chances are the OP has an OEM install and I can tell you from experience
that the procedure will fail if that is the case. Best bet is to do a
parallel install, recover all data, then do a clean install. Nobody has
ever
explained to me what passwords and user accounts are created by the system
hive on OEM installs, why they are created, or what they are for, but the
info in that article is useless to 85% of computer users.

Louis

If you read a bit further in this KB article on then you will see that the
user is guided to create a full backup of all registry hives. In case the
issue you allude to should cause a problem then the user has a guaranteed
backout path. The OP can therefore use the method that Mark Adams mentioned
without any risk but possibly with great benefit. Here is an overall
description in case the OP is a little confused.
1. Boot into Recovery Console Mode.
2. Create a backup of all registry hives.
3. Locate a suitable registry hive that was created by System Restore.
4. Copy this hive to the correct folder.
5. Reboot normally.
6. If Step 4 causes a new problem, reverse it by copying the backed-up hive
to the correct folder.

If the OP is not comfortable with this process then he/she should ask for
qualified help.
 
G

Gerry

HelpMe

Do you have data files you need to recover?

Do you have access to a second computer? What is the make and model?

A Stop Error report is needed to provide targetted help.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Keep pressing the F8
key during Start-Up and select option - Disable automatic restart on
system failure. Do not re-enable automatic restart on system failure.
Check for variants of the Stop Error message.

What is your computer make and model?

What do yiu have by way of a Windows XP CD

Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Ad

Advertisements

H

HelpMe!!

Hi Pegasus

Yes I have tried to boot it in safe mode and last known good configuration
but it still goes to the BSOD.
 
H

HelpMe!!

Hi Gerry,

As of right now im using the school computer lab.But there are alot of my
college papers, pictures, and music on my computer that I dont want to loose.
My laptop is a dell Inspiron. The Stop erorr code is c000218. Im not even
sure if I still have the XP cd. If I do have it its the one that came with
the laptop
 
G

Gerry

HelpMe

Given the nature of your problem and you have no system CD I would seek
professional help. You have a damaged registry hive.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
P

Patrick Keenan

HelpMe!! said:
Hi Gerry,

As of right now im using the school computer lab.But there are alot of my
college papers, pictures, and music on my computer that I dont want to
loose.
My laptop is a dell Inspiron. The Stop erorr code is c000218. Im not even
sure if I still have the XP cd. If I do have it its the one that came with
the laptop

The problem with your system is that the registry is damaged. This is
usually not that difficult to repair, but it sounds like you lack the tools
and skills to do so yourself.

At the start of the repair process, have the person you hire to fix it
connect your drive to their PC, and simply copy off the files you need to
save. Burn them to DVD. This will ensure that you don't lose anything.

HTH
-pk
 
P

Pegasus \(MVP\)

HelpMe!! said:
Hi Pegasus

Yes I have tried to boot it in safe mode and last known good configuration
but it still goes to the BSOD.

As several other respondents said, you probably have a damaged registry
hive. This is repairable - ask a competent person to do it for you. After
the problem is fixed, review your backup policy. Having your important file
stored on a single medium is asking for trouble. A 2.5" disk in an external
USB case is a low-cost but highly effective backup medium. Get one now!

P.S. I got my words back to front in my first reply. It should have read
"Your problem is likely to be software related, not hardware".
 
Ad

Advertisements

W

windmap

sooo my dell laptop is having some problems...and im stressing...everytime i
turn it on i get the blue screen of death right after start up the message
says:

The registry cannot load the hive file systemroot/system32/config/software
It is corrupt,absent, or not writable.
Begining Physical dump, physical dump complete...

Plz give me the best advice on how to fix it. or at least on how to get past
the bsod. I really need help...and plz no bullshit anwsers like get a new
laptop..if i had the money to i would...or call the company...plz give me
solid, detail answers that i can work with...

im really hoping someone out there can help me..plz nd thnx...

Try this tip with pictures from Ramesh MVp
http://www.winhelponline.com/blog/restore-registry-hives-system-restore-snapshot-xp/
 
Ad

Advertisements

W

windmap

sooo my dell laptop is having some problems...and im stressing...everytime i
turn it on i get the blue screen of death right after start up the message
says:

The registry cannot load the hive file systemroot/system32/config/software
It is corrupt,absent, or not writable.
Begining Physical dump, physical dump complete...

Plz give me the best advice on how to fix it. or at least on how to get past
the bsod. I really need help...and plz no bullshit anwsers like get a new
laptop..if i had the money to i would...or call the company...plz give me
solid, detail answers that i can work with...

im really hoping someone out there can help me..plz nd thnx...

This Tip should also help
http://www.winhelponline.com/blog/perform-system-restore-rollback-on-non-bootable-xp-computer/
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top