blue screen of death!


D

DBoyDiamondz

I have a laptop- Dell inspiron e1505 for about 3 years with minor problems.
Always did my updates as i thought fit. Recently the fatal blue screen of
death popped up saying,

STOP: c000021a {fatal system error}
The Windows Logon system process terminated unexpectedly with a status o
f 0xc0000006 (0x00000000 0x00000000)
The system has been shut down.


I haven't noticed how important my imformation on my laptop was till i had
no access to it. Is there a way to fix it? If not is there a way to retrieve
my important files from the hard drive? Am desperatly in need of help with
this or i might need a phsycatrist. please help... thanx---David A.
 
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P

Pegasus [MVP]

DBoyDiamondz said:
I have a laptop- Dell inspiron e1505 for about 3 years with minor problems.
Always did my updates as i thought fit. Recently the fatal blue screen of
death popped up saying,

STOP: c000021a {fatal system error}
The Windows Logon system process terminated unexpectedly with a status o
f 0xc0000006 (0x00000000 0x00000000)
The system has been shut down.


I haven't noticed how important my imformation on my laptop was till i had
no access to it. Is there a way to fix it? If not is there a way to
retrieve
my important files from the hard drive? Am desperatly in need of help
with
this or i might need a phsycatrist. please help... thanx---David A.

Did you try booting into Safe Mode? If this fails too then you could remove
the hard disk of your laptop and install it in an external USB case which
you can then connect to some other WinXP PC to save your data.

Note also that there are two groups of people: Those who do not back up
their important files regularly and those who do. Over time all members of
the first group migrate to the second group. The transition can be very
painful. I hope that yours is bearable. Perhaps you will check out the cost
of a 2.5" hard disk that you could use as a permanent backup medium, using
the USB case I mentioned before.
 
R

R. McCarty

Obviously the system is unusable. The part of the startup process that
controls login failed to load or aborted.

You might try a Safe Mode boot using the option "Last Known Working
Configuration". This loads XP based on it's last good boot cycle. To do
this press F8 at 1/2 sec intervals after you cold start the PC. A Safe mode
menu will appear and you'll need to use up/dn keys to highlight the option
above and Press Enter to boot.

The data can likely be accessed with either a Linux Boot disk or an
imaging program such as Acronis True Image.

The key thing to keep in mind is proceed slowly. At this point both the
data and OS are likely fixable. However if you take random actions you
decrease the chances of recovery.

If you have a locally owned/small computer shop you may want to have
them take a look at the PC. Sometimes money is less expensive than
time & effort on your part.
 
D

Don Phillipson

I haven't noticed how important my imformation on my laptop was till i had
no access to it. Is there a way to fix it? If not is there a way to retrieve
my important files from the hard drive? Am desperatly in need of help

Do not attempt to repair the old C: or boot from it until
you have rescued your essential data. This is most
easily done by adding your drive to another PC that
boots from its own drive (without the risk of writing
anything to your drive.) Then make a copy or clone
of your drive, or at least those folders that hold valuable
data. If you have any difficulties, repair the copy/clone
and do not tinker with the original.
 
M

Mark Adams

DBoyDiamondz said:
I have a laptop- Dell inspiron e1505 for about 3 years with minor problems.
Always did my updates as i thought fit. Recently the fatal blue screen of
death popped up saying,

STOP: c000021a {fatal system error}
The Windows Logon system process terminated unexpectedly with a status o
f 0xc0000006 (0x00000000 0x00000000)
The system has been shut down.


I haven't noticed how important my imformation on my laptop was till i had
no access to it. Is there a way to fix it? If not is there a way to retrieve
my important files from the hard drive? Am desperatly in need of help with
this or i might need a phsycatrist. please help... thanx---David A.

Check out the following KB article:

http://support.microsoft.com/kb/156669

Boot your laptop with a Knoppix boot disk and copy your data to a USB
external hard drive before doing anything.
 
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P

Peter Foldes

This occurs when Windows switches into kernel mode and a user-mode subsystem, such
as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised. Security
can no longer be guaranteed. Because Win XP can’t run without Winlogon or CSRSS,
this is one of the few situations where the failure of a user-mode service can cause
the system to stop responding. This Stop message also can occur as a result of
malware infestation or when the computer is restarted after a system administrator
has modified permissions so that the SYSTEM account no longer has adequate
permissions to access system files and folders

http://support.microsoft.com/?kbid=316503&sd=RMVP
http://support.microsoft.com/?kbid=318666&sd=RMVP
 
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