Blue screen error during shutdown

[Ong]

Recently I started getting the following error everytime I shutdown Windows
XP (Home SP3):

STOP: c000021a {Fatal System Error}.
The Windows Logon Process system process terminated unexpectedly with a
state of 0x00000000 ( 0x00000000 0x00000000 )

How do I go about fixing it?
I've tried the following but in vain:
1. Uninstalled recently installed programs
2. Run CCleaner to clean the registry.
3. Start in safe mode & then shut down.
4. Start using last Known good configuration & then shutdown.

I really appreciate if someone can help.

 

[Jose]

Recently I started getting the following error everytime I shutdown Windows
XP (Home SP3):

STOP: c000021a {Fatal System Error}.
The Windows Logon Process system process terminated unexpectedly with a
state of 0x00000000 ( 0x00000000 0x00000000 )

How do I go about fixing it?
I've tried the following but in vain:
1. Uninstalled recently installed programs
2. Run CCleaner to clean the registry.
3. Start in safe mode & then shut down.
4. Start using last Known good configuration & then shutdown.

I really appreciate if someone can help.

Perform some scans for malicious software first, then fix any
remaining issues:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.

What was the nature of the installed/uninstalled lately programs.
Name them.

Any Norton products installed? Any kind of remote control software?

Sometimes a third party program will replace the default msgina.dll
(Graphical Identification and Authentication) with it's own and you
will see this error.

To find out, look in the registry here for anything that has been
inserted that mentions any kind of gina.dll and report your findings.
There is usually not anything about any kind of gina.dll, but if there
is, what does it say.

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

 

[Gerry]

Ong

Before embarking on measures to fix the problem is important to know
whether you have important data files you need to recover. If yes these
need to be recovered first. Do you have access to a second computer? Is
that computer a desktop or a laptop?

What exactly do you have by way of a Windows XP CD? What is the computer
make and model you are trying to fix? Are your keyboard
and mouse wired or wireless?

What do you mean by:
" 3. Start in safe mode & then shut down.
4. Start using last Known good configuration & then shutdown.

What actually happened?

Try booting with all hardware peripherals disconnected, except keyboard,
mouse. and monitor."

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[ju.c]

Use NirSoft's tiny program, "BlueScreenView" to tell you what is causing the crash:

BlueScreenView ~50 KB - View BSOD (blue screen) crash information
Web: http://www.nirsoft.net/utils/blue_screen_view.html
Download: http://www.nirsoft.net/utils/bluescreenview.zip


ju.c

 

[Ong]

I've fixed the error after installing Malwarebytes as advised by Jose.
Thanks everyone for your inputs !

--
Rgds,
Ong
p.s Sorry for not replying earlier.
It seems I've failed to setup my 'email notification for replies'
successfully earlier.