My frustration on the lousy upgrade process of Avira
At least AVG's upgrade process is must less painful
and I believe they finally got it right in this 8.5 because I am beginning
to get my confidence back in AVG now that they fixed this program and it
runs much more smoothly than when they first came out with 8.0
1. When a major upgrade is done to most antivirus programs, those who own
the paid versions receive an email in the mail telling them about the
upgrade and how to do it.
None of my clients received anything like this from Avira so how are they
suppose to know something is coming and I can assume they do not have only 2
clients or they would be out of business
2. Other Antivirus/antispyware, or any other type of any upgrade to a
software program- you will see a constant popup (reboot or not) in your face
every few hours until either you change the settings in that program or do
the upgrade. Again not everyone shuts down or reboots their computers
daily. I have 10 computers in this office. 6of them are on 24/7 and once a
week get a reboot to clear out the memory. Once a month they are shut off
to clean the office. They do not like being turned on and off and they are
very happy this way and they have been like this for their 3-4yrs of their
lives. 4 of them got used to be shutting off in the evening and turned on
in the morning. Now if I had Avira on the 6 of them how the heck would they
get this upgrade? I do not have 6 bodies in front of these computers all
the time- this is a 2 person office.
3. I have AVG antivirus on some of my computers, pro and free versions. I
always get an email from AVG for my pro product when there is a major
upgrade. And if for some reason i accidentally delete it, the pro version
automatically does the upgrade and sits there with a red mark in it and pops
up with a message telling me I need to reboot the computer to finish the
process.
4. When HP Printer needs an upgrade (and i normally change the settings not
to remind me) it pops up in your face and annoys the "blithers" out of you
until you do it like most software programs do. Microsoft Security updates
put a yellow shield up to tell you there are updates and yes you have the
option to change the settings to suite your needs but you are still notified
that there are updates.
5. Avira seems to only do it once in a blue moon (none of my 2 clients ever
saw anything popup or alert them) and they shut down their computers every
night and turn it on in the morning- and yes I checked the version and it
still said version 8) and worse if you do not reboot your computer because
you normally do not do it at least once a week you will be sitting there
with a crippled antivirus program and have no idea why because it will not
tell you a darn thing until you finally reboot your computer- now that
sucks!
If you make it so hard to upgrade a version I am betting they will loose a
whole lot of faithful users.
Just look at this forum of posts on upgrading- I can count at least 20 posts
here of users that are so frustrated over the upgrading of this program. An
upgrade should go smooth and easy if the program is scripted to upgrade
correctly-this should not be hard for you guys to figure out so that is
painless and easy for everyone. yes you will get the occasional program
when upgrading but i cannot believe the amount of posts here just on this
topic alone, versions not changing to 9, upgrading crashing in the middle,
upgrading not happening- go look at all the posts on here just for today and
yesterday - avira update fails, V9 install fails, upgrade problems to 9,
etc etc.
robin
JJ