A problem with a limited account printing

[Charlie Bress]

Below is a note I sent to H-P regarding a printing problem.
I don't know if this is a printer problem or an XP problem.
I am using XP PRO w/SP2.The printer is a 5740.

H-P tells me they are still trying to discover the cause.


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I am on the computer with the administrator
account. My wife has a limited account. We ran into a problem trying to
print a document two-sided. I have done this often in the past with no
difficulty. When my wife tried to print a two-sided document (two pages
on one sheet) from MS Word, it did not work with surprising results. The
printer ran off one page as expected. The paper was turned and reloaded
as usual. The panel that gives the directions for doing two-sided and
has the "continue" button did not appear. The printer power light kept
blinking as if it were waiting. I went to "printer and faxes" and the
printer showed it had a document to print. I could not get it to do
anything and got an "access denied" message.
I decided switch to my account and print the document from there. When I
got to my account, there was the panel showing the two-sided
instructions and the "continue" button. Hitting the "continue" button made
the printer print the second page.
Questions: Is this a limitation of a user on a limited account?
If it is, why does it allow one to invoke two-sided printing?
Is there a setup or configuration setting to get around this?
Is this a bug, feature, or misapplication?
She does more printing that I do (recipe collector) and I am trying to
minimize the amount of paper that she uses.
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What is the general opinion. Is this an XP problem or a printer problem

 

[orum]

Are you using fast user switching? If so, the problem arises because
the Print Spooler (which invokes the printer driver which outputs the
manual double sided prompt) runs under the Local System account. This
will only output to the virtual screen of the first user that logs onto
the system.

 

[Charlie Bress]

Are you using fast user switching? If so, the problem arises because
the Print Spooler (which invokes the printer driver which outputs the
manual double sided prompt) runs under the Local System account. This
will only output to the virtual screen of the first user that logs onto
the system.

That may be the answer. I am going to try it and will report the results
here.

 

[Charlie Bress]

That may be the answer. I am going to try it and will report the results
here.

That is the solution. I logged myself off, and then logged onto the wife's
account and two sided printing worked as advertised.

We usually do use fast switching and had never noted another problem because
of it. There may be other subtleties I haven't recognized. I will be more
aware of the little unexplained things that happen from time to time.

Thanks for the help.
HP has been four business days without an answer.

Charlie