Windows Update = Page cannot be displayed

M

Maurice N ~ MVP

Check the Hosts file for any Microsoft entries.
Navigate to C:\Windows\system32\drivers\etc
( or C:\WINNT\system32\drivers\etc

With notepad, open the file called HOSTS
RE- Verify that there are NO entries for Microsoft or Windows Update in that file.

The fact you cannot reach any MS sites tends to point to that. Windows Update does NOT have a fixed (permanent) address.

Seems to me you should be able to reach www.microsoft.com
 
S

Steve N.

Maurice said:
Following is only a basic first-pass checklist of settings for Internet Explorer browser, tailored for smoother entry into Windows Update.
It is NOT a cure-all !

Make sure this is not running a 3rd-part Popup-Ad remover, or any anonymizer.

1. In Internet Explorer browser > select Tools, click Internet Options, and then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar.
If "Discuss" has a check mark, click Discuss to *remove the check mark*
and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :

Clear (un-check) the check box next to "Check for server certificate
revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab Click
on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https:) for all sites in this zone" to
*clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to
list of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://update.microsoft.com

http://windowsupdate.microsoft.com


Click OK. Apply changes to IE browser.

Thanks but none of these thing helped.

Steve N.
 
M

Maurice N ~ MVP

Use Wordpad and open & look at the Windows Update log file
C:\WINNT\WindowsUpdate.log

(note your Windows folder may be at \Windows)

Scroll down all the way. You are looking for entries marked "Error" such as 0x......... (where ...... are numbers)
See KB 902093 How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Make a new post with that information to group
microsoft.public.windowsupdate

Make sure you mention you have Win XP
 
S

Steve N.

Steve said:
WinXP Pro SP2 connecting via ICS on a Win2K dialup box which does WU
just fine, running Kerio PF 2.1.4 (it supports ICS, newer versions
don't). AVG Free, AdAware and Spybot S&D all update fine, scans find
nothing wrong, HJT shows nothing out of the ordinary. Turning off KPF on
the W2K box has no effect on this issue. Reset IE to defaults, even
performed a Repair Install on the XP box, updated a/v and asw, scanned
with all, no problems found, no change. Using both my account (admin
equiv.) and Administrator react the same.

I'm usually really good with this sort of thing but this one has got me
stumped. I'm not above a clean re-install of XP on this machine but I
like to figure this sort of stuff out for the sake of knowledge. Any ideas?

TIA,
Steve N.

Followup... (sorry so late comming)

After trying all the excellent suggestions given and different OSes on
the client box (WinXp, Win2K, Suse Linux 9.1 Live and Pro) with no
change, I finally contacted my ISP via chat (Earthlink) and was told
flat out that Earthlink dialup does NOT support ICS, period. I'm
guessing they throttle the number of concurrent connections, it's just
odd that it only seems to effect MS sites, though, and asking the "tech"
why got me nowhere, he/she admitted they had no knowledge of Windows
operating systems or why it would only effect MS sites. What a boatload
of crap. WTF good are they then? I think I'll be changing ISPs soon.

Steve N.
 

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