ZoneAlarm and AVG cause "Shut Down" to Fail

[Faith007]

After I installed the latest versions of Free Zone Alarm and Free AVG
antivirus on my WinXP
Home PC and tried to shut down, the PC hung on the blue "shutting down"
screen and had to be turned off and turned back on again.

Zone Alarm running by itself also caused a hang, until I followed the
advice offered on Zone
lab's web site, which suggested deleting several files in the "internet
logs" directory.
After that, ZA did NOTcause a hang when it was running by itself.
AVG antivirus does not seem to cause the hang when it is running by
itself either. Only
when the two are running together.

So what should I do? I really need both of these programs to work on
my PC, for obvious
reasons.

My PC has a Pentium 4, 3.2GHZ and 1GB of RAM.
Does anybody know why this is happening and how to fix it? Please let
me know. Thanks.

Thanks.

 

[Malke]

After I installed the latest versions of Free Zone Alarm and Free AVG
antivirus on my WinXP
Home PC and tried to shut down, the PC hung on the blue "shutting
down" screen and had to be turned off and turned back on again.

Zone Alarm running by itself also caused a hang, until I followed the
advice offered on Zone
lab's web site, which suggested deleting several files in the
"internet logs" directory.
After that, ZA did NOTcause a hang when it was running by itself.
AVG antivirus does not seem to cause the hang when it is running by
itself either. Only
when the two are running together.

So what should I do? I really need both of these programs to work on
my PC, for obvious
reasons.

My PC has a Pentium 4, 3.2GHZ and 1GB of RAM.
Does anybody know why this is happening and how to fix it? Please let
me know. Thanks.

Thanks.

I would try a different antivirus. If it has to be free, try AVAST!.
Remember to uninstall AVG first.

Malke

 

[Alan]

After I installed the latest versions of Free Zone Alarm and Free AVG
antivirus on my WinXP
Home PC and tried to shut down, the PC hung on the blue "shutting down"
screen and had to be turned off and turned back on again.

Zone Alarm running by itself also caused a hang, until I followed the
advice offered on Zone
lab's web site, which suggested deleting several files in the "internet
logs" directory.
After that, ZA did NOTcause a hang when it was running by itself.
AVG antivirus does not seem to cause the hang when it is running by
itself either. Only
when the two are running together.

So what should I do? I really need both of these programs to work on
my PC, for obvious
reasons.

My PC has a Pentium 4, 3.2GHZ and 1GB of RAM.
Does anybody know why this is happening and how to fix it? Please let
me know. Thanks.

Thanks.

I have that combination and it shuts down properly.

A few things to try- backup your registry before editing, and be careful.
In the registry navigate to:
HKEY_CURRENT_USER\Control Panel\Desktop directory , then alter the key
AutoEndTasks to the value 1.

If the key 'AutoEndTasks' doesnt exist then create it with a value of 1. To
disable the AutoEndTask feature, simply change the value back to 0.

By altering a few registry settings you can decrease the amount of time it
takes for Windows to shut down. To do this, first open up the registry
editor and navigate to
HKEY_CURRENT_USER\Control Panel\Desktop\

Once there, find the value HungAppTimeout and make sure it is set to 5000
(that's the default). Now, in the same folder, look for the value
WaitToKillAppTimeout. Set this to 4000 (the default is 20000).

Then
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control
and change the value of WaitToKillServiceTimeout to 4000 as well.

If you have a NVidia card, get into Administrative Tools -> Services and
then setting the NVidia Driver Help service to Manual- apparently that is
sometimes a problem.