Yet another "No Sound" problem


G

Gray Brown

I’m sorry, I’m almost certain you guys have got to be tired of hearing this:
I’m using a Gateway 5028 with AMD Athlon 64 Processor and running the
Media Center Windows XP version 2002 with service pack 3.
After not scanning my computer for over a month (I hope I never do that
again!) my computer picked up lots of viral infections. Without thinking, I
had my antivirus program get rid of them even though it warned that doing so
might make the computer unstable because of the files infected. Almost
immediately my computer began acting up (programs not responding, etc.) so I
did a system restore with backup. During the process I got a RUN DLL error
message: "Error loading streamci. The specific module could not be found".
Hitting the OK button on the error message caused the same message to appear
several times (sometimes with streamci.dll instead of just streamci.) before
going away and I was able to finish the restore. However, everything worked
except the sound. Going into the Device Manager and looking under Sound,
Video, and Game Controllers showed the yellow circle with the exclamation
point on everything except the Realtek AC’97 Audio (the Legacy Audio & Video
Codecs and about three other listings I can’t remember had the mark).
Opening the Properties window for the devices with exclamation point:
The General Tab had the message: "Drivers for the device may be corrupted or
missing". And there was an error code (I think Code 39). But the Properties
Tab showed that various MS driver files were working properly. For the
Properties window for the Realtek driver: The General Tab said the device was
working properly. The Properties Tab said the driver was enabled but not
functioning properly. Going into Settings for any of the categories on the
Properties Tab gave this message: "Cannot load the Realtek AC’97 Audio
driver. The driver file may be missing. Try installing the driver again or
contact your system administrator". Unfortunately, uninstalling and
reinstalling didn’t work.
My next step was to do a full system restore, but I got the same results
I just mentioned. So I went into the troubleshooter and all it had to offer
was that the exclamation point indicated a possible hardware conflict and
that I might try reallocating computer resources so that no two devices had
to share, but the computer was already in that state as far as I could see.
The other things it suggested was that I check for program updates, roll back
the driver, uninstall and reinstall the drivers, and check manufacturer
websites.
There were no updates and no versions to roll back to, not even on the
Gateway website. Uninstalling the stuff with the exclamation point just made
them go away permanently as the computer couldn’t/wouldn’t detect those
devices, just the Realtek was detected and reinstalled.
Lurking around a few other websites, including this one, turned up the
idea that maybe I needed to update the chipset drivers, but when I tried, I
got this message: "Microsoft .Net Framework -- An unhandled exception has
occurred in your application. If you click Continue, the application will
ignore this error and attempt to continue. If you click Quick, the
application will be shut down immediately. ‘-1’ is not a valid value for
‘maximum’. ‘maximum’ must be greater than or equal to zero". And so, I can’t
download a new chipset driver or processor driver.
Also, when checking out hidden devices in the Device Manager, under
Non-plug and play drivers, the serial chip device has the exclamation point.
The General Tab has: "This device is not present, is not working properly, or
does not have all its drivers installed (Code 24)". The Driver Tab: Current
Status -- Stopped. When I try to start it, I get this: "The system
encountered the following error while attempting to start the service: The
service cannot be started, either because it is disabled or because it has no
enabled devices associated with it".
Sorry this posting is so long, I just thought the more info on the
situation, the easier it would be to answer (That and it seems other ‘no
sound’ postings seemed to have different causes).
 
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A

Andrew E.

Uninstalling & reinstalling the software or the hardware...Try removing the
software from add/remove,then reopen device mgr,R.click the sound hardware
1 @ a time,select "uninstall" do for all w/o restarting pc.Once
thru,restart pc,
back in xp,reinstall the software.
 
G

Gray Brown

I'm sorry, but that isn't working. When the computer restarted, it found an
audio device but couldn't/wouldn't identify who's device it was. In the
device manager, there were question marks: next to the heading, Sound, Video,
and Game Controllers; and one underneath it where a device would usually be
listed. I tried installing the drivers from the recovery disk that came with
the computer, but the installation wizard claimed it couldn't find any. Going
to the Gateway site, they had the Realtek AC'97 Audio Driver for my computer,
so I tried that. But in the middle of installation I get: "RUNDLL/Error
loading streamci/The specific module could not be found." And so installation
(but no the computer) is frozen at that point. In the Device Manager, the
question marks are gone and the Realtek Device is the only device listed for
Sound, Video, and Game Controllers. In the General Tab of the Properties
window the device is listed as enabled and working properly. However, when I
go into the Properties Tab and go into the properties for the multimedia
devices listed, it says the driver is enabled but not functioning properly.
Going into settings from that Tab gives: "Driver Error/Cannot load the
Realtek AC'97 Audio Driver. The driver file may be missing. Try installing
the driver again, or contact your system administrator."
 
G

Gray Brown

I found the solution by accident: What happened was that for some reason, the
file streamci.dll was not being loaded into the computer from my system
restore disk along with my audio driver, so I had to do it manually. I had to
place the file in 2 places on the C drive: The System 32 folder within the
WINDOWS folder and the i386 folder within the Driver Cache folder within the
WINDOWS folder. I then uninstalled the audio driver from the Device Manager
and from the list of programs in the Set Program Access and Defaults window.
I then reinstalled the audio driver and now I have sound again.
Two more things:
1. I'm an idiot for not realizing that when I got the error message: 'RUNDLL
/ error loading streamci. / the specific module could not be found', it meant
that there was a file called streamci.dll that the computer needed from the
restore disk, but couldn't find; and for taking nearly an entire month to
figure that out!
2. What could cause a computer not to be able to find and load
files/programs from a restore disk in the middle of a system restore?
 
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