IBM Trackpoint Keyboard Support?

[Guest]

I have an IBM Trackpoint Keyboard (built in pointing "stick") that has been
absolutely flawless.

However, lately I’ve been having a problem where the cursor will randomly
start running away. It’s always in one direction (to the left, sometimes
upper left). I’ve been unable to find an answer on the IBM or Lenovo
websites, or anywhere on the Internet.

I’m running Windows XP.

In Device Manager:

The keyboard is labeled “HID Keyboard Device†and the driver it’s using is
Microsoft’s Driver 5.1.2600.2825 .

The mouse is labeled “HID-compliant mouse†and the driver it’s using is
Microsoft’s Driver 5.1.2600.0 .

I'm really not sure if this is hardware or software related.

Can anyone help point me in the right direction to get help in getting this
problem resolved? Any help would be greatly appreciated. Thanks.

 

[Malke]

I have an IBM Trackpoint Keyboard (built in pointing "stick") that has been
absolutely flawless.

However, lately I’ve been having a problem where the cursor will randomly
start running away. It’s always in one direction (to the left, sometimes
upper left). I’ve been unable to find an answer on the IBM or Lenovo
websites, or anywhere on the Internet.

I’m running Windows XP.

In Device Manager:

The keyboard is labeled “HID Keyboard Device†and the driver it’s using is
Microsoft’s Driver 5.1.2600.2825 .

The mouse is labeled “HID-compliant mouse†and the driver it’s using is
Microsoft’s Driver 5.1.2600.0 .

I'm really not sure if this is hardware or software related.

Can anyone help point me in the right direction to get help in getting this
problem resolved? Any help would be greatly appreciated. Thanks.

It sounds like the keyboard is failing. They don't last forever. To be
sure, contact IBM tech support.


Malke

 

[Guest]

It sounds like the keyboard is failing. They don't last forever. To be
sure, contact IBM tech support.


Malke

Well, that's actually part of the problem. I tried contacting IBM, but since
they've spun all this off to Lenovo, they refer me to them. Then when I
contacted Lenovo, they said something along the lines of "it's out of
warranty, and it's a part (not a computer), order another one", or something
to that effect.

Since it's running off in one direction, it's not the normal "drift" and I'm
tending to think it's more hardware related.

Anyone know of a source for parts for repair?

Thanks.

 

[Malke]

Well, that's actually part of the problem. I tried contacting IBM, but since
they've spun all this off to Lenovo, they refer me to them. Then when I
contacted Lenovo, they said something along the lines of "it's out of
warranty, and it's a part (not a computer), order another one", or something
to that effect.

Since it's running off in one direction, it's not the normal "drift" and I'm
tending to think it's more hardware related.

Anyone know of a source for parts for repair?

http://www.google.com/search?hl=en&q=IBM+Trackpoint+Keyboard+repair&btnG=Google+Search


Malke

 

[Guest]

I had it all apart today and cleaned everything with alcohol and contact
cleaner. I did manage to get the part number of the Trackpoint itself. I'll
be calling IBM parts tomorrow to see if I can just get the Trackpoint.

Thanks for your help!

 

[Guest]

Holy Schnike Batman!

I talked to IBM Parts - Boulder today. They "only" want $288 for a new
keyboard. WHAT????

 

[Unknown]

It probably cost them at least $15.00. They have to make a profit to stay in
business.