S
Steve Hull
I've read the numerous messages from others who have had problems
installing the XP Fax service after upgrading to SP2. I'm also having
problems. Here are the details:
System is a 6 mo. old Dell laptop that initially came with XP Home. I
immediately upgraded it to XP Pro using a MS CD that came as part of
my Action Pack subscription (so it's not an issue with an OEM version
of XP). At that time I did not install the fax service.
Subsequently, I upgraded to SP2, again using an official MS CD.
The modem is a Broadcom V.92 56K, and the driver properties say they
were signed by Microsoft Windows Hardware Compatibility. These are
the latest drivers available. The modem has been configured with my
local area code and default dialing rules.
Now I want to install the Fax service so I use the Control Panel ->
Add or Remove Programs feature and select the option to Add/Remove
Windows Components. A few files are copied, then I hit the infamous
problem where the install program says it can't locate the fx*.dll
files. Yes, I have told the install program to look in alternate
locations, such as the CD Rom drive, the Windows\Service Pack
Files\i386 subdirectory, and even a special folder I set up on my
desktop. I copied the fx*.dl_ files to that folder, then ran the
expand program to expand them and rename them to their *.dll
counterpart. It doesn't matter- regardless of where I point the
install program, it is unwilling to copy the files to their
destination. I have no choice but to cancel the install program at
that point.
I cleared my event logs before trying the install program; there were
no new entries added so whatever error occurs is not logged as a
system event.
I also deleted my faxsetup.log file to start with a fresh .log file
prior to running the install. All the actions logged as a result of
running the install program appear to be successful.
Hopefully this information will help. I would appreciate any advice
or assistance.
Thanks,
- Steve Hull
MCSE
installing the XP Fax service after upgrading to SP2. I'm also having
problems. Here are the details:
System is a 6 mo. old Dell laptop that initially came with XP Home. I
immediately upgraded it to XP Pro using a MS CD that came as part of
my Action Pack subscription (so it's not an issue with an OEM version
of XP). At that time I did not install the fax service.
Subsequently, I upgraded to SP2, again using an official MS CD.
The modem is a Broadcom V.92 56K, and the driver properties say they
were signed by Microsoft Windows Hardware Compatibility. These are
the latest drivers available. The modem has been configured with my
local area code and default dialing rules.
Now I want to install the Fax service so I use the Control Panel ->
Add or Remove Programs feature and select the option to Add/Remove
Windows Components. A few files are copied, then I hit the infamous
problem where the install program says it can't locate the fx*.dll
files. Yes, I have told the install program to look in alternate
locations, such as the CD Rom drive, the Windows\Service Pack
Files\i386 subdirectory, and even a special folder I set up on my
desktop. I copied the fx*.dl_ files to that folder, then ran the
expand program to expand them and rename them to their *.dll
counterpart. It doesn't matter- regardless of where I point the
install program, it is unwilling to copy the files to their
destination. I have no choice but to cancel the install program at
that point.
I cleared my event logs before trying the install program; there were
no new entries added so whatever error occurs is not logged as a
system event.
I also deleted my faxsetup.log file to start with a fresh .log file
prior to running the install. All the actions logged as a result of
running the install program appear to be successful.
Hopefully this information will help. I would appreciate any advice
or assistance.
Thanks,
- Steve Hull
MCSE