XPsp2 cdrw + dvd

[Guest]

i installed SP2 and ever since my 2 cd drives have disappeared from the my
computer folder i go into the device manager and check on the drivers and
this is the message i get for both:

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

I tried the troubleshooter to no avail.

tried Uninstalling
and rebooting the computer to let XP redetect and reinstall the
drives.
didn't work

 

[Jerry]

Try booting into Safe Mode and see if they may be there. If they are, remove
them and then reboot to let Windows re-detect.