problem when upgrading to DVD burner

[django b]

Hello

I just upgraded to a new DVD burner on a dell dimension 4300 with xp
professional

i got an error 19 on my secondary IDE channel not being recognized as
follows "Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete or damaged.
(Code 19)"

I tried the upperfilters and lowerfilters trick as described here but
it didnt work :
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q314060

i tried disabling any service that could cause redundancy on my dvd
drive

also i switched back to my old cd rom drive, but the error remained,
and i cant even use that one anymore

also i uninstalled the secondary channel from the device manager, and
on reboot, the computer recognizes not only the channel but also the
DVD drive, but i still cannot access it. on first reboot, the seconday
channel appears recognized and the dvd is not, and on reboots after
that, the secondary channel is not recognized.

i tried using samsungs drive access and diagnostic tools, but it does
not recognise any drive in the machine

any ideas anyone ?

 

[django b]

2 more details

- i double checked cable settings, and set the new ones to Cable
Select, as they were for the old drive

- i did not have system restore available on that system, for some
reason it had been disabled

so the big question is : how can i get my secondary ide channel back
to normal with my drive functionning ???

 

[Patrick Keenan]

Hello

I just upgraded to a new DVD burner on a dell dimension 4300 with xp
professional

i got an error 19 on my secondary IDE channel not being recognized as
follows "Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete or damaged.
(Code 19)"

I tried the upperfilters and lowerfilters trick as described here but
it didnt work :
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q314060

i tried disabling any service that could cause redundancy on my dvd
drive

also i switched back to my old cd rom drive, but the error remained,
and i cant even use that one anymore

also i uninstalled the secondary channel from the device manager, and
on reboot, the computer recognizes not only the channel but also the
DVD drive, but i still cannot access it. on first reboot, the seconday
channel appears recognized and the dvd is not, and on reboots after
that, the secondary channel is not recognized.

i tried using samsungs drive access and diagnostic tools, but it does
not recognise any drive in the machine

any ideas anyone ?

Is there anything else on that cable, are the drive's jumper settings
correct - on a Dell they are normally CS (Cable Select) - and have you
asked Dell Support about this?

HTH
-pk

 

[smlunatick]

Is there anything else on that cable, are the drive's jumper settings
correct - on a Dell they are normally CS (Cable Select) -  and have you
asked Dell Support about this?

HTH
-pk- Hide quoted text -

- Show quoted text -

One other possibility is that during the DVD drive install, the IDE
cable may have ben slightly "disconnected" from the secondary IDE
port. Re-open the Dell PC and check all cables.

 

[django b]

One other possibility is that during the DVD drive install, the IDE

cable may have ben slightly "disconnected" from the secondary IDE
port. Re-open the Dell PC and check all cables.

I just re-checked that, and everything is properly connected.
Actually, i don't think that would be it because when i disable my
IDE, on first reboot, the IDE comes on as recognized, and the DVD
drive as well but only in device manager, though it remains
inaccessible by the system (and on further reboots, that's when the
IDE comes disabled, and then of course, no DVD drive is recognized
whatsoever). that tells me the connection is good, and the IDE cable
is working. otherwise nothing would change.

Dell they are normally CS (Cable Select) - and have you
asked Dell Support about this?

Yes i asked Dell support and both my old drive and new one are on CS.
However, i played around with settings, just to make sure, and none
work, so i left it as CS.

Thank you guys for your help and suggestions by the way !