XPHome - BSOD in "regular" mode, but OK in Safe Mode?

[timinohio]

My 3-4 year old Dell (WinXP Home) has started showing BSOD when
running. If I reboot it into Safe Mode, it runs and never shows BSOD.
Any advice on where to start? Thanks in advance.

Tim

 

[timinohio]

I don't have the exact error message, but I do have this: 0xc0000005,
0x0000008e, 0xf3870a28, 0xf665a074.

 

[Ron Martell]

My 3-4 year old Dell (WinXP Home) has started showing BSOD when
running. If I reboot it into Safe Mode, it runs and never shows BSOD.
Any advice on where to start? Thanks in advance.

Tim

We need the full information from the BSOD, including the STOP code,
all 4 parameters, and any file or module names mentioned. Your
second posting just gave what appears to be the 4 parameters which are
not much good without the actual STOP code and/or STOP name.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[timinohio]

Ok, here's what I've got.

BSOD # 1:
STOP 0x0000008E (0xC0000005, 0xF7E10974, 0xFSECEA28, 0x00000000).
When I reboot it, I get a popup saying that the system has recovered
from a serious error, and asks if I want to send a report to MS. The
report contains the following info:
BCCode 0x1000008E, BCP1 0xC0000005, BCP2 0xF8B13974, BCP3 0xF6CA0A28,
BCP4 0x00000000.

BSOD # 2:
STOP 0x0000008E (0xC0000005, 0xF7E10974, 0xF631AA28, 0x00000000).
When I reboot, the error report's contents are:
BCCode 0x1000008E, BCP1 0xC0000005, BCP2 0xF8B13974, BCP3 0xF6CA0A28,
BCP4 0x00000000.

BSOD # 3:
STOP 0x0000008E (0xC0000005, 0xF7E10974, 0xF62E4A28, 0x00000000).

Thanks for any help!

Tim

 

[Ron Martell]

Ok, here's what I've got.

BSOD # 1:
STOP 0x0000008E (0xC0000005, 0xF7E10974, 0xFSECEA28, 0x00000000).
When I reboot it, I get a popup saying that the system has recovered
from a serious error, and asks if I want to send a report to MS. The
report contains the following info:
BCCode 0x1000008E, BCP1 0xC0000005, BCP2 0xF8B13974, BCP3 0xF6CA0A28,
BCP4 0x00000000.

BSOD # 2:
STOP 0x0000008E (0xC0000005, 0xF7E10974, 0xF631AA28, 0x00000000).
When I reboot, the error report's contents are:
BCCode 0x1000008E, BCP1 0xC0000005, BCP2 0xF8B13974, BCP3 0xF6CA0A28,
BCP4 0x00000000.

BSOD # 3:
STOP 0x0000008E (0xC0000005, 0xF7E10974, 0xF62E4A28, 0x00000000).

Thanks for any help!


Tim

Hi Tim.

OK. All of those errors are the same STOP code, although the
parameters differ a bit.

A STOP 0x0000008E is named KERNEL_MODE_EXCEPTION_NOT_HANDLED. The
general definition of this error is "A kernel mode program generated
an exception which the error handler didn’t catch. These are nearly
always hardware compatibility issues (which sometimes means a driver
issue or a need for a BIOS upgrade)." (From
http://www.aumha.org/win5/kbestop.htm)

The first parameter in your errors is always 0xC0000005 which
indicates that this is a STATUS_ACCESS_VIOLATION. The second
parameter gives the memory address where the error occurred and we
have two different values for this - 0xF8B13974 and 0xF7E10974

It might be possible to trace the specific device drivers or other
components that are using the memory addresses contained in the second
parameter using the PSTAT utility and a spreadsheet program,
preferably Excel. Let me know if you want to attempt this.

If you added any new hardware at or about the time this problem began
then you should check with the manufacturer's web site for updated
drivers and see if that corrects the problem. Conversely, if you
updated the drivers for any existing hardware at the same time as the
problem began then you should trying rolling back to the previous
driver version or check for a subsequent update to that driver.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[TimInOhio]

Thanks for the info, Ron.

As for using PSTAT and Excel to do some troubleshooting - I'd love to
give it a try. Just point me in the right direction.

As for new devices/drivers, this PC is still box stock, exactly as it
came from Dell years ago. However, I do seem to recall installing a
set of Windows updates just before this all happened.

As I said, thanks for all the help so far. I look forward to your next
post.

Tim

 

[Ron Martell]

Thanks for the info, Ron.

As for using PSTAT and Excel to do some troubleshooting - I'd love to
give it a try. Just point me in the right direction.

As for new devices/drivers, this PC is still box stock, exactly as it
came from Dell years ago. However, I do seem to recall installing a
set of Windows updates just before this all happened.

As I said, thanks for all the help so far. I look forward to your next
post.

Tim

Hi Tim. The detailed instructions are a 2 page document. I have
emailed it to you direct.

If anyone else on the newsgroup wants a copy please ask.

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."