BSOD after Windows loads


D

Don717

On my granddaughters laptop she gets BSOD after windows loads. The
initial problem was when searching on internet window would freeze and
she had to power down. She tried system restore, but, she couldn't get
it to run. She then went to safe mode and did a system restore. Then
she started getting the BSOD. Unfortunately she couldn't go back to
previous restore point? Apparently if you do system restore in safe mode
you can't go back to previous restore point.

I am able to start Windows OK in Safe mode. I tried unchecking all (half
at a time) startup programs, but , still get BSOD. Tried system restore
no change. She hasn't installed any programs or hardware recently.

Listed below is error message info:

BCP4: FFFFF80001E94500
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini052710-01.dmp
C:\Users\bruha family\AppData\Local\Temp\WER-89466-0.sysdata.xml
C:\Users\bruha family\AppData\Local\Temp\WERCBC.tmp.version.txt

Appreciate any help on this, she has college classes this afternoon and
she needs her computer.

Win Vista
Dell Inspiron 1545
3GB Ram
64bit

Don
 
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P

Peter Foldes

Don

That is not the complete error message that is shown. For example : where is the Bcc
code ? Post the complete message

--
Peter

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Requests for assistance by email can not and will not be acknowledged.
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D

Don717

Sorry I was half asleep when I sent the previous post. Here's complete
error message...
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80001E92500
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini052710-02.dmp
C:\Users\bruha family\AppData\Local\Temp\WER-69763-0.sysdata.xml
C:\Users\bruha family\AppData\Local\Temp\WER9F89.tmp.version.txt

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P

Peter Foldes

Don

See the following . It can be a few different issues or a single one that you are
experiencing. Most likely issue would be a driver
http://aumha.org/a/stop.php#0x0a

How to find which driver. Read how to use it beforehand
Start\Run\verifier

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect
 
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G

Gene E. Bloch

On my granddaughters laptop she gets BSOD after windows loads. The
initial problem was when searching on internet window would freeze and
she had to power down. She tried system restore, but, she couldn't get
it to run. She then went to safe mode and did a system restore. Then
she started getting the BSOD. Unfortunately she couldn't go back to
previous restore point? Apparently if you do system restore in safe mode
you can't go back to previous restore point.

No, that's not so. System Restore is System Restore. There's another
problem, such as she only had the given restore point, and no earlier ones,
in the first place. It could have been worse - I've had all of my restore
points go away for no discernible reason, like once when I uninstalled a
trial version of Acronis True Image :-(

Or did you mean return to the state prior to the restore? That shouldn't be
a problem either. That behavior could be part of the original blue-screen
problem.
 
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