Blue screen after shutdown - auto reboot

[Render78]

I've ran BitDefender Total Security 2009 and got off a few trojans, ra
Spybot and got a few as well. I've also ran the cmd prompt command sf
/scannow (with no issues), but I am still getting a blue screen after
shutdown.

After it automatically reboots, I get a Windows prompt saying it ha
recovered from an unexpected shutdown, here is the report:

Problem signatu
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000018
BCP2: 00000002
BCP3: 00000000
BCP4: 81E2C0FC
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini020509-01.dmp
C:\Users\Adam\AppData\Local\Temp\WER-47829-0.sysdata.xml
C:\Users\Adam\AppData\Local\Temp\WER1DAD.tmp.version.txt

Read our privacy statement:
'Microsoft Online Crash Analysis
(http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409)

I've zipped and attached (the attachment system doesn't seem to work
so I uploaded it to MediaFire) all of the files that it says could hel
describe the problem. Here is the download link: 'systemfiles.zip
(http://www.mediafire.com/?n5dyz2xmnex)

I would appreciate any help

 

[Render78]

I've ran BitDefender Total Security 2009 and got off a few trojans, ran
Spybot and got a few as well. I've also ran the cmd prompt command sfc
/scannow (with no issues), but I am still getting a blue screen after I
shutdown.

After it automatically reboots, I get a Windows prompt saying it has
recovered from an unexpected shutdown, here is the report:



I've zipped and attached (the attachment system doesn't seem to work,
so I uploaded it to MediaFire) all of the files that it says could help
describe the problem. Here is the download link: 'systemfiles.zip'
(http://www.mediafire.com/?n5dyz2xmnex)

I would appreciate any help!

Can someone please help me? I've waited a few days for an answer..
sorry for being impatient but I don't know where else to find help.

 

[Malke]

Can someone please help me? I've waited a few days for an answer..
sorry for being impatient but I don't know where else to find help.

1. Your computer is either not completely clean and/or the operating system
(drivers, too possibly) has been damaged by the infections. There is no way
for anyone not having hands-on the computer to tell. So I would start by
making sure your computer is really malware-free.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

2. If you determine that the computer is completely clean and the blue
screens continue, stop the automatic rebooting so you can get a Stop Error.

Start Orb>Control Panel

Or Start Orb>Search box>type: System
Click on System that appears in the list of results.

In Control Panel Vista-style - click on System and Maintenance.
In Control Panel Classic View - double-click the System applet.

In the task pane on the left, click the Advanced system settings link.
Locate the Startup and Recovery area and click on the Settings button.

In the Startup and Recovery window, locate and uncheck the check box next to
Automatically restart. OK your way out.

When you get the Stop Error, you can research it here:
http://www.aumha.org/win5/kbestop.htm

3. If you are unable to determine what component is running in the
background and failing (which gives you the error), then you can try
clean-boot troubleshooting.

How to troubleshoot a problem by performing a clean boot in Windows Vista -
http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

4. Frankly, my experience with severely infected machines exhibiting
operating system damage is that the best course of action is to back up the
data and do a clean install of Windows.

How to install Windows Vista - covers upgrade and clean install -
http://support.microsoft.com/kb/918884

If you have an OEM machine (Dell, HP, Sony, etc.) refer to the mftr.'s
documentation to see how to restore the computer to factory condition.

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). If possible, have all your data backed up
before you take the machine into a shop.

Malke

 

[Render78]

;787263']Render78 wrote:
-

Render78;786835 Wrote:-
I've ran BitDefender Total Security 2009 and got off a few trojans,
ran
Spybot and got a few as well. I've also ran the cmd prompt command
sfc
/scannow (with no issues), but I am still getting a blue screen after
I
shutdown.

After it automatically reboots, I get a Windows prompt saying it has
recovered from an unexpected shutdown, here is the report:



I've zipped and attached (the attachment system doesn't seem to work,
so I uploaded it to MediaFire) all of the files that it says could
help
describe the problem. Here is the download link: 'systemfiles.zip'
('systemfiles.zip' (http://www.mediafire.com/?n5dyz2xmnex))

I would appreciate any help!-

Can someone please help me? I've waited a few days for an answer..
sorry for being impatient but I don't know where else to find help.-

1. Your computer is either not completely clean and/or the operating
system
(drivers, too possibly) has been damaged by the infections. There is no
way
for anyone not having hands-on the computer to tell. So I would start
by
making sure your computer is really malware-free.

'page2'
(http://www.elephantboycomputers.com/page2.html#Removing_Malware)

2. If you determine that the computer is completely clean and the blue
screens continue, stop the automatic rebooting so you can get a Stop
Error.

Start OrbControl Panel

Or Start OrbSearch boxtype: System
Click on System that appears in the list of results.

In Control Panel Vista-style - click on System and Maintenance.
In Control Panel Classic View - double-click the System applet.

In the task pane on the left, click the Advanced system settings link.
Locate the Startup and Recovery area and click on the Settings button.

In the Startup and Recovery window, locate and uncheck the check box
next to
Automatically restart. OK your way out.

When you get the Stop Error, you can research it he
'Troubleshooting Windows STOP Messages'
(http://www.aumha.org/win5/kbestop.htm)

3. If you are unable to determine what component is running in the
background and failing (which gives you the error), then you can try
clean-boot troubleshooting.

How to troubleshoot a problem by performing a clean boot in Windows
Vista -
'How to troubleshoot a problem by performing a clean boot in Windows
Vista'
(http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135)

4. Frankly, my experience with severely infected machines exhibiting
operating system damage is that the best course of action is to back up
the
data and do a clean install of Windows.

How to install Windows Vista - covers upgrade and clean install -
'How to install Windows Vista'
(http://support.microsoft.com/kb/918884)

If you have an OEM machine (Dell, HP, Sony, etc.) refer to the mftr.'s
documentation to see how to restore the computer to factory condition.

Standard disclaimer: I can't see and test your computer myself, so
these are
just suggestions based on many years of being a professional computer
tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work
yourself
(and there is no shame in admitting this isn't your cup of tea), take
the
machine to a professional computer repair shop (not your local
equivalent
of BigComputerStore/GeekSquad). If possible, have all your data backed
up
before you take the machine into a shop.

Malke

Thanks for your help, I'll try your suggestions and let you know!

 

[Chad Harris]

gefitti

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Hi Gefitti/Render 78 as well--

If you've had any kind of malware I see no data on that whatsoever from any
post you've put in this group. Right now you can't boot, so when you get
your Vista back, you can methodically run viral and spyware scans and clean
your system. If you have specific named malware you can't clean at that
time, name them and we'll go from there.

Before you can use any of the methods Malke gave you to detect the cause of
your continual blue screens and reboots, try to get into Windows in a stable
situation and then you can do all the scans and detection and clean boot
troubleshooting per Malke's links that you like. If you're not in Windows
very long, you're not going to be able to get any of them done.

I don't know how Makle expects you to determine whether you have Trojans,
Viruses, Blended threats, or malware on that box until you can get into
Windows because you can't. Get your Windows Vista back first and then you
can use Malke's Elephant Boy link to remove the malware scanning for the
above named entities.

"After you type here is the report" you said, but there is no report. No
matter.

I'll just comment on one of Malke's suggestions. He tells you to use an OEM
recovery disk. Using that disk will take everything away you have on that
Vista, docs, settings, shortcuts, files, folders, pics, videos, music and
leave you with Vista before you installed everything. I have a much better
plan that has an excellent chance of getting your Vista back with 5 Steps.
I wouldn't spend time trying to get the stop error message. Most of them
have multiple causes, and the five steps I give you are very comprehensive,
and if your cause of your repeat blue screens and reboots is a software
problem, they stand an excellent chance to fix it.

I want to emphasize that these methods that use Startup Repair tools and
others are successful with more than "I Keep Getting Blue Screens in Vista"
or "I Can't Boot Vista situations." They can fix systemic problems with
Vista as well.

1) First try 3 options from Startup Repair. If you have a Vista DVD then
restart with it in the drive>press any key to boot from it and run Startup
Repair. From Startup Repair you have 3 good tools with an excellent chance
of fixing your system. If you don't have a Vista DVD from which to boot to
Startup Repair, no problem, Download the .iso from the link below and
burn it, and you'll have the Microsoft Vista Repair Disk with Startup
Repair.

Download Vista Repair Disk
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

How to Use Startup Repair from the Vista DVD or the Repair Disk you make:

http://www.bleepingcomputer.com/tutorials/tutorial142.html

http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

2) If Startup Repair does not get your Vista back, then use the 3 bootrec
commands from the command prompt available on the Statup Repair Menu:

The menu I refer to is in this set of directions with a grey background.

http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm

Those are:

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuild BCD

3) If my second option doesn't work, then try System restore from the
Startup Repair list.

4) If by rare chance you have an actual Vista DVD, you can put it in, boot
from it>choose the Upgrade Option>choose your current broken Vista Drive and
try to do a repair install with the Vista DVD.

5) If the above 3 tools don't work, then use the 4 tools available by
restarting your pc and tapping F8 once per second to get to the Windows
Advanced Options Menu.

From this menu click on 3 Safe Mode links to use System Restore. Make sure
you try all 3 if one doesn't work, because just one of them may work.
Tap F8 to Reach Windows Advanced Options Menu Pictured Below:

http://media.photobucket.com/image/...ank/techbliss/Vista-Advanced-Boot-Options.jpg

Safe Mode
Safe Mode with Networking
Safe Mode with Command: At the prompt you would type the command to use for
system restore at the safe mode cmd prompt is:

%systemroot%\system32\restore\rstrui.exe

If these 3 tools don't work, you have one more you can try which is Last
Known Good Configuration.

Good luck,

CH