XP won't start... BSOD


R

Reidtel

I have a Dell Dimension 8250 with Windows XP installed. While browsing a
streaming video site, I received an IE error message saying that Internet
Explorer has encountered a problem and will shut down. After logging back in
to IE, it happened again so I did a re-start. On restart, I received startup
message: we apologize for the inconvenience but windows did not shut down
properly and the normal full screen explanation. I just powered down as I
have done before but got the message again followed by the bsod. The
technical information I received was as follows:



stop: 0x0000007E (0XC0000005, 0XF75A03C0, 0XF7A3852C, 0XF7A38228)

Atapi.sys - Address F75A03C0 base at F758A000, Datestamp 41107b4d



Thinking it might be a virus from the internet site, I ran Avira Antivirus
Rescue Software but it only came back with minor issues which didn't allow me
to see the definitions. I then booted to my installation cd, went into repair
and did a chkdsk. I also did bootcfg /scan which identified 1 Windows install
and a bootcfg /list which indicated that Microsoft Windows XP WAS LOCATED AT
c:\windows with load options /fastdetect /noexecute=optin. I have considered
doing an in-place upgrade but I fear that it might cause me to lose valuable
files I need for my business. I will also be disconnecting some of my
hardware devices and try to reboot also.



If anyone can suggest the proper troubleshooting procedures to help me
determine my problem, it would be greatly appreciated.
 
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A

Anna

Reidtel said:
I have a Dell Dimension 8250 with Windows XP installed. While browsing a
streaming video site, I received an IE error message saying that Internet
Explorer has encountered a problem and will shut down. After logging back
in
to IE, it happened again so I did a re-start. On restart, I received
startup
message: we apologize for the inconvenience but windows did not shut down
properly and the normal full screen explanation. I just powered down as I
have done before but got the message again followed by the bsod. The
technical information I received was as follows:

stop: 0x0000007E (0XC0000005, 0XF75A03C0, 0XF7A3852C, 0XF7A38228)

Atapi.sys - Address F75A03C0 base at F758A000, Datestamp 41107b4d

Thinking it might be a virus from the internet site, I ran Avira Antivirus
Rescue Software but it only came back with minor issues which didn't allow
me
to see the definitions. I then booted to my installation cd, went into
repair
and did a chkdsk. I also did bootcfg /scan which identified 1 Windows
install
and a bootcfg /list which indicated that Microsoft Windows XP WAS LOCATED
AT
c:\windows with load options /fastdetect /noexecute=optin. I have
considered
doing an in-place upgrade but I fear that it might cause me to lose
valuable
files I need for my business. I will also be disconnecting some of my
hardware devices and try to reboot also.

If anyone can suggest the proper troubleshooting procedures to help me
determine my problem, it would be greatly appreciated.


Rich Barry said:
Check below. Scroll down to 7E.

http://www.aumha.org/a/stop.php


Reidel:
Assuming you haven't as yet resolved your problem...

First of all it's imperative that you have determined that these "minor
issues" reported by your anti-virus program are not at the root of your
problem. If malware *is* the cause of the problem you're experiencing the
first order of business is to return the system to a malware-free state.

Although you're working with an OEM machine I'm assuming that the
"installation cd" you speak of is not the usual recovery/restoration type of
XP OS CD furnished by the OEM but one that will allow you to run a Repair
install of the OS.

When you "went into repair" to invoke the chkdsk command presumably you
accessed the Recovery Console to do so. When you ran chkdsk did you do so
using chkdsk /f or chkdsk /r? I infer that since you didn't indicate
anything to the contrary chkdsk did not report any problems in the system;
is that right?

Have you tried booting into Safe Mode and selecting "Last Known Good
Configuration" or using Safe Mode to boot to your Desktop and invoking
System Restore to an earlier point-in-time?...
(see Method 5 in http://support.microsoft.com/kb/302796)
No luck there?

Hopefully you have the Dell bootable diagnostic CD that should have come
with your PC. If you do have such, perhaps that will shed some light on the
problem you're experiencing.

I assume your possible intention to "doing an in-place upgrade" is a
reference to undertaking a Repair install of the OS (again assuming you have
an XP OS installation CD that will permit you to do so). You are correct in
expressing some anxiety re losing (or corrupting) data should the Repair
install go awry for one reason or another. That's always a possibility,
albeit not a common or usual one in our experience based on our undertaking
many XP OS Repair installs over the years. But it does happen and you must
consider that as a possible pitfall.

Since you have indicated that this data involves important business files we
would strongly advise you to clone the contents of the present HDD to
another HDD and work with the clone should you decide to undertake a Repair
install of the OS or continue to "manipulate" your HDD in an effort to
resolve the problem. At the very least remove the HDD from the system and
connect it as a secondary HDD in another working machine and (assuming the
disk is non-defective) try to access its contents and copy off any files
that are important to you.

Hopefully if & when you resolve this problem - at least to the point where
you can retrieve the files that are important to you - you will undertake
future comprehensive backups of your system on a routine/frequent basis
using a disk-cloning or disk-imaging program.
Anna
 

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