XP Won't shut down

[Guest]

I need a little help with my desk top. It won't shut down. There is at
least one or 2 files that seem to hang on shut down that won't let it
complete what it is supposed to do. I read in a help book at the book store
that with XP you can hit the start/stop switch and it will complete the shut
down that way. I have done that a few times after a half hour, and it is
still going. I don't want to do a complete system reload as this will ruin
all the stuff I have already stored on the HD. The system is Compaq, with
1gig ram. If that makes a difference.
Thanks in advance.......

 

[TaurArian [MS-MVP]]

Have you seen this utility?

User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en
Download the User Profile Hive Cleanup Service to help with slow log-off and
unreconciled profile problems. (November 18, 2005)

UPHClean v1.5e readme.txt
http://download.microsoft.com/download/a/8/7/a87b3d05-cd04-4743-a23b-b16645e075ac/readme.txt

Otherwise some KB articles:-

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q308029

Windows XP Shut Down Issues
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooters for Windows XP Shut Down
http://aumha.org/win5/a/shtdwnxp.htm

Troubleshooting Windows XP Shutdown Issues
http://www.theeldergeek.com/shutdown_issues_in_xp.htm

"Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
http://aumha.org/win4/a/shutdown.htm

You cannot log off, restart, or shut down your Windows XP-based computer
http://support.microsoft.com/?kbid=831431
When you try to log off, restart, or shut down your Microsoft Windows XP-based
computer, the screen may flash, and the computer does not log you off, restart, or
shut down

Windows stops responding during Windows XP shut down
http://support.microsoft.com/?kbid=307274

 

[Guest]

TaurArian,

Thanks for the links, I may have in-advertently found the problem. Not sure
at this point however it is shutting down the way it used to. I removed
Nortons firewall, this program has been sending notices to MS for about a
month, then I started having shutdown problems. Last night I gave up, and
removed Nortons, and it started working proplerly again. I have been having
a problem with my printer, and have tried to reload the software/printer a
couple of times, keep getting the same error when I try to use the Image Zone
software to print photos with. I downloaded the express version of the
software and it works, however it doesn't work as well as the zone version.
I have a message in to HP on this one, so don't know what will happen.

Have you seen this utility?

User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en
Download the User Profile Hive Cleanup Service to help with slow log-off and
unreconciled profile problems. (November 18, 2005)

UPHClean v1.5e readme.txt
http://download.microsoft.com/download/a/8/7/a87b3d05-cd04-4743-a23b-b16645e075ac/readme.txt

Otherwise some KB articles:-

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q308029

Windows XP Shut Down Issues
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooters for Windows XP Shut Down
http://aumha.org/win5/a/shtdwnxp.htm

Troubleshooting Windows XP Shutdown Issues
http://www.theeldergeek.com/shutdown_issues_in_xp.htm

"Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
http://aumha.org/win4/a/shutdown.htm

You cannot log off, restart, or shut down your Windows XP-based computer
http://support.microsoft.com/?kbid=831431
When you try to log off, restart, or shut down your Microsoft Windows XP-based
computer, the screen may flash, and the computer does not log you off, restart, or
shut down

Windows stops responding during Windows XP shut down
http://support.microsoft.com/?kbid=307274


--
===========================
TaurArian [MS-MVP] 2005-2006
===========================

I need a little help with my desk top. It won't shut down. There is at
least one or 2 files that seem to hang on shut down that won't let it
complete what it is supposed to do. I read in a help book at the book store
that with XP you can hit the start/stop switch and it will complete the shut
down that way. I have done that a few times after a half hour, and it is
still going. I don't want to do a complete system reload as this will ruin
all the stuff I have already stored on the HD. The system is Compaq, with
1gig ram. If that makes a difference.
Thanks in advance.......

 

[TaurArian [MS-MVP]]

Thanks for the update. Hope HP get back to you soon.
--
===========================
TaurArian [MS-MVP] 2005-2006
===========================

TaurArian,

Thanks for the links, I may have in-advertently found the problem. Not sure
at this point however it is shutting down the way it used to. I removed
Nortons firewall, this program has been sending notices to MS for about a
month, then I started having shutdown problems. Last night I gave up, and
removed Nortons, and it started working proplerly again. I have been having
a problem with my printer, and have tried to reload the software/printer a
couple of times, keep getting the same error when I try to use the Image Zone
software to print photos with. I downloaded the express version of the
software and it works, however it doesn't work as well as the zone version.
I have a message in to HP on this one, so don't know what will happen.

Have you seen this utility?

User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en
Download the User Profile Hive Cleanup Service to help with slow log-off and
unreconciled profile problems. (November 18, 2005)

UPHClean v1.5e readme.txt
http://download.microsoft.com/download/a/8/7/a87b3d05-cd04-4743-a23b-b16645e075ac/readme.txt

Otherwise some KB articles:-

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q308029

Windows XP Shut Down Issues
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooters for Windows XP Shut Down
http://aumha.org/win5/a/shtdwnxp.htm

Troubleshooting Windows XP Shutdown Issues
http://www.theeldergeek.com/shutdown_issues_in_xp.htm

"Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
http://aumha.org/win4/a/shutdown.htm

You cannot log off, restart, or shut down your Windows XP-based computer
http://support.microsoft.com/?kbid=831431
When you try to log off, restart, or shut down your Microsoft Windows XP-based
computer, the screen may flash, and the computer does not log you off, restart, or
shut down

Windows stops responding during Windows XP shut down
http://support.microsoft.com/?kbid=307274


--
===========================
TaurArian [MS-MVP] 2005-2006
===========================

I need a little help with my desk top. It won't shut down. There is at
least one or 2 files that seem to hang on shut down that won't let it
complete what it is supposed to do. I read in a help book at the book store
that with XP you can hit the start/stop switch and it will complete the shut
down that way. I have done that a few times after a half hour, and it is
still going. I don't want to do a complete system reload as this will ruin
all the stuff I have already stored on the HD. The system is Compaq, with
1gig ram. If that makes a difference.
Thanks in advance.......