Hi Kenw,
I am just writing to see how everything is going. If you have any updates
or need any further assistance on this issue, please feel free to let me
know.
Thanks & Regards,
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security <
http://www.microsoft.com/security>
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| X-Tomcat-ID: 29776060
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[email protected]>
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| From: (e-mail address removed) ("Ken Zhao [MSFT]")
| Organization: Microsoft
| Date: Fri, 04 May 2007 02:06:50 GMT
| Subject: RE: XP Shutsdown itself and re-boots
| X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
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[email protected]>
| Newsgroups: microsoft.public.windowsxp.help_and_support
| Lines: 84
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| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hello Kenw,
|
| Thank you for using newsgroup!
|
| First, I want to thanks Mark for his kindly suggestion.
|
| From your post, first make sure your system has been clean without any
| viruses and malware/spyware. I suggest you try following steps to see if
| the computer can boot into operation system:
|
| Step 1 Last Known Good Configuration
| Safe Mode loads a minimally protected-mode configuration, disabling
Windows
| device drivers and using the standard VGA display adapter.
|
| 1. Restart the computer.
| 2. Keep pressing F8 key until the Windows Startup menu appears.
| 3. Choose the Last known good configuration, and press Enter.
|
| Note: Some third party applications and some hardware device cannot be
used
| during Safe Mode. You will temporarily be unable to connect to the
Internet
| temporarily while in Safe Mode.
|
| If the issue continues, please go to step 2.
|
| Step 2 Uninstall the third-party driver or programs
|
| Step 3 Repair Installation
|
| More about repair installation, please link to the KB315341: How to
perform
| an in-place upgrade (reinstallation) of Windows XP
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
|
| You may need to reactivate Windows XP after reinstalling, please call the
| number below to speak with a customer service representative to activate
| Windows XP if the online activation fails.
|
| Toll free number: 888-571-2048
| Toll number: 716-871-2929
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! -
www.microsoft.com/security
<
http://www.microsoft.com/security>
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
|
| --------------------
| | Reply-To: "Kenw" <
[email protected]>
| | From: "Kenw" <
[email protected]>
| | Subject: XP Shutsdown itself and re-boots
| | Date: Thu, 3 May 2007 12:18:31 +0100
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| microsoft.public.windowsxp.help_and_support:34268
| | X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
| |
| | Windows XP SP2 with all current updates closes down itself in exactly
the
| | same way and with the same messges that the Worm Blaster gave in August
| | 2003.
| |
| | Other symtoms are both CD and DVD drives have ! marks in device manager
| also
| | the network adaptor will not function (in device manager adaptor is
said
| to
| | be functiong ok).
| | I have scanned for virus/worms by removing the drive and placing in
| another
| | P.C. and drive is clean.
| |
| | I would be very gratefil for help with this problem.
| | Kenneth
| |
| |
| |
|
|
