XP issue. Can't access user accounts

N

NJRich925

I was downloading a Virus software. After the product finished updating
online my computer was restarting. As it was shutting down a MS box appeared
saying updating network. Then a windows info box popped up saying "this is
not a known MS banner". My son felt it was taking too long to restart so he
did a manual shut down by holding the start button in. There are multiple
accounts on the computer. Upon restart, when attempting to sign on to his
windows account the desktop came up with no icons, and shut down within 10
seconds going back to the main XP page with all user accounts listed. I tried
starting in SAFE MODE and the same thing happens. Also started with debug.
Nothing has helped. Need advice please!
 
A

Andrew E.

Try safe-mode again,this time enter in the "Administrator" account,or/and,
in xp open cmd,type:CHKDSK C: /F Agree to restart,type:EXIT Restart pc.
 
N

NJRich925

Kaspersky Internet security. I already loaded it with no issue on 3 other
systems.
 

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