W
WIlly_HSV
Please save me!!! My mother finally got her new computer
set up and on the internet (not done by her) and has been
fighting this for 3 weeks. She has an OEM Windows XP
Home, with a certified product key. Everytime she boots
the thing up, the "please activate your XP now... you
have 30 days left" box comes up. The key is typed in
properly. She activates without registering over the web
and gets the "you have activated" box. The next time she
reboots, the "please activate..." box appears again. She
tried calling it in, same thing happens. She called the
company she bought it from, they refer her to MicroSoft.
She called them and they charged her the fee to search
her files for patterns with hack, crack, etc in them (I
personally think that is BS to charge a customer to see
if they are running a hacked version). They end up
referring them back to the company she bought it from.
Now that company wants to "nuke" her harddriver and start
from scratch. We are dealing with somone who had to pay
someone to install all the software and drivers the first
time. Soooooo.....
What can be done to resolve this? Are there any registry
bits that can be reset? Are there any activation patches
that need to be applied? Will SP1 work for XP home and
will it fix this problem??? Any help will be appreciated
(because I will be on the phone for ever trying to get
her to look for stuff -- and she has no idea on how to
connect the computer directly to the internet to bypass
her firewall router for me to get remote access).
Thanks in Advance
Willy_HSV
set up and on the internet (not done by her) and has been
fighting this for 3 weeks. She has an OEM Windows XP
Home, with a certified product key. Everytime she boots
the thing up, the "please activate your XP now... you
have 30 days left" box comes up. The key is typed in
properly. She activates without registering over the web
and gets the "you have activated" box. The next time she
reboots, the "please activate..." box appears again. She
tried calling it in, same thing happens. She called the
company she bought it from, they refer her to MicroSoft.
She called them and they charged her the fee to search
her files for patterns with hack, crack, etc in them (I
personally think that is BS to charge a customer to see
if they are running a hacked version). They end up
referring them back to the company she bought it from.
Now that company wants to "nuke" her harddriver and start
from scratch. We are dealing with somone who had to pay
someone to install all the software and drivers the first
time. Soooooo.....
What can be done to resolve this? Are there any registry
bits that can be reset? Are there any activation patches
that need to be applied? Will SP1 work for XP home and
will it fix this problem??? Any help will be appreciated
(because I will be on the phone for ever trying to get
her to look for stuff -- and she has no idea on how to
connect the computer directly to the internet to bypass
her firewall router for me to get remote access).
Thanks in Advance
Willy_HSV