XP Fax Will Not Send

[Oliver Bateson]

I have a problem sending faxes through Windows XP (Home).
The problem is that although the fax console is configured
correctly (send and receive enabled) and the modem works,
I can only receive faxes. When I try to send a fax via the
send fax wizard I get to the finish button and the wizard
completes but no attempt is made to dial. Nothing appears
in the outbox or sent folder. Receiving faxes is ok and
they appear in my inbox.

I have tried reinstalling the windows xp fax software
through the windows add/remove programs.

I also have BT Broadband installed so I use this for e-
mail/internet. However, this shouldn't stop me using the
modem to dial out.

Any ideas greatly appreciated.

Oliver
..

 

[Russ Valentine [MVP-Outlook]]

Do you get any activity or error messages at all?
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.