x64.msi installation problem

[Guest]

Message: "this installation package is not supported by this processor type.
Contact your product vendor". I'm running AMD Athlon 64 x 2 with a gig of
memory. Beta 1 was (is) great so I'm anxious to try Beta 2.

 

[Steve Dodson [MSFT]]

Did you grab the X64 version of the MSI file from the download center?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

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[Guest]

Hi Steve,

I did use the x64 version and that's why I'm confused. I installed the
normal version at a clients' this afternon with no problem...

Did you grab the X64 version of the MSI file from the download center?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
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Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

Message: "this installation package is not supported by this processor
type.
Contact your product vendor". I'm running AMD Athlon 64 x 2 with a gig of
memory. Beta 1 was (is) great so I'm anxious to try Beta 2.

 

[Patrick Lang [MSFT]]

Which version of Windows are you running, and can you verify the processor
architecture?

Start > All Programs > Accessories > Command Prompt
Run the command "echo %PROCESSOR_ARCHITECTURE%"

Does this return X86 or AMD64?

Also, did you use "Run" or "Save" at the Internet Explorer prompt when you
downloaded the MSI?

Thanks,
Patrick Lang [MSFT]

--


This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
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originated.

Hi Steve,

I did use the x64 version and that's why I'm confused. I installed the
normal version at a clients' this afternon with no problem...

Did you grab the X64 version of the MSI file from the download center?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

Message: "this installation package is not supported by this processor
type.
Contact your product vendor". I'm running AMD Athlon 64 x 2 with a gig
of
memory. Beta 1 was (is) great so I'm anxious to try Beta 2.

 

[Guest]

Hi Patrick,

1. Windows XP Media Edition
2. X86
3. I first saved it to My Downloads and then 'Ran' it (or tried to).
4. Redownloaded file and just Ran it. Neither worked...

Thanks for your interest and for trying to solve this problem.

Allen

Which version of Windows are you running, and can you verify the processor
architecture?

Start > All Programs > Accessories > Command Prompt
Run the command "echo %PROCESSOR_ARCHITECTURE%"

Does this return X86 or AMD64?

Also, did you use "Run" or "Save" at the Internet Explorer prompt when you
downloaded the MSI?

Thanks,
Patrick Lang [MSFT]

--


This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

Hi Steve,

I did use the x64 version and that's why I'm confused. I installed the
normal version at a clients' this afternon with no problem...

Did you grab the X64 version of the MSI file from the download center?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Message: "this installation package is not supported by this processor
type.
Contact your product vendor". I'm running AMD Athlon 64 x 2 with a gig
of
memory. Beta 1 was (is) great so I'm anxious to try Beta 2.

 

[Guest]

You need a 64bit OS to use 64 bit applications, install Windows Xp 64

 

[Patrick Lang [MSFT]]

That is correct.

To use the x64 MSI, you must have installed either Windows XP Professional
X64 edition, or one of the Windows Server 2003 x64 editions. An overview of
the available editions is at:
http://www.microsoft.com/windowsserver2003/64bit/x64/overview.mspx

Cheers,
Patrick Lang [MSFT]

--


This posting is provided "AS IS" with no warranties, and confers no rights.
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Note: For the benefit of the community-at-large, all responses to this
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originated.

 

[Guest]

On the download page, one of the requirements says Windows XP, Service Pack
2. That's what I have, and I got the same error when I downloaded it.

What gives??

That is correct.

To use the x64 MSI, you must have installed either Windows XP Professional
X64 edition, or one of the Windows Server 2003 x64 editions. An overview of
the available editions is at:
http://www.microsoft.com/windowsserver2003/64bit/x64/overview.mspx

Cheers,
Patrick Lang [MSFT]

--


This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

You need a 64bit OS to use 64 bit applications, install Windows Xp 64

 

[Bill Sanderson]

What's the name of your downloaded file, and how long ago did you download
it?

I'd suggest downloading again--they've made some changes to the download and
the installer, and this process is simpler now.

--

On the download page, one of the requirements says Windows XP, Service
Pack
2. That's what I have, and I got the same error when I downloaded it.

What gives??

That is correct.

To use the x64 MSI, you must have installed either Windows XP
Professional
X64 edition, or one of the Windows Server 2003 x64 editions. An overview
of
the available editions is at:
http://www.microsoft.com/windowsserver2003/64bit/x64/overview.mspx

Cheers,
Patrick Lang [MSFT]

--


This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

You need a 64bit OS to use 64 bit applications, install Windows Xp 64

 

[Guest]

I downloaded WindowsDefenderX64.msi just this morning, which I realize now is
for the 64-bit versions of windows. But, the system requirements page says
"Windows XP, Service Pack 2" without mentioning that you need the 64-bit
version. Is that a mistake?

What's the name of your downloaded file, and how long ago did you download
it?

I'd suggest downloading again--they've made some changes to the download and
the installer, and this process is simpler now.

--

On the download page, one of the requirements says Windows XP, Service
Pack
2. That's what I have, and I got the same error when I downloaded it.

What gives??

That is correct.

To use the x64 MSI, you must have installed either Windows XP
Professional
X64 edition, or one of the Windows Server 2003 x64 editions. An overview
of
the available editions is at:
http://www.microsoft.com/windowsserver2003/64bit/x64/overview.mspx

Cheers,
Patrick Lang [MSFT]

--


This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
You need a 64bit OS to use 64 bit applications, install Windows Xp 64

 

[Guest]

Nevermind. I don't know how I got to the 64-bit version, but I found the
regular one. User error.

I downloaded WindowsDefenderX64.msi just this morning, which I realize now is
for the 64-bit versions of windows. But, the system requirements page says
"Windows XP, Service Pack 2" without mentioning that you need the 64-bit
version. Is that a mistake?

What's the name of your downloaded file, and how long ago did you download
it?

I'd suggest downloading again--they've made some changes to the download and
the installer, and this process is simpler now.

--

On the download page, one of the requirements says Windows XP, Service
Pack
2. That's what I have, and I got the same error when I downloaded it.

What gives??



:

That is correct.

To use the x64 MSI, you must have installed either Windows XP
Professional
X64 edition, or one of the Windows Server 2003 x64 editions. An overview
of
the available editions is at:
http://www.microsoft.com/windowsserver2003/64bit/x64/overview.mspx

Cheers,
Patrick Lang [MSFT]

--


This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
You need a 64bit OS to use 64 bit applications, install Windows Xp 64

 

[Bill Sanderson]

Great--thanks!

 

[Guest]

I need the same help, but I can't seem to find the 32 bit download
Help.

 

[Tom Emmelot]

Hello Go,

you can start here:

http://www.microsoft.com/downloads/...E7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en


Regards >*< TOM >*<

goguins schreef:

 

[Guest]

It only gives me the option of downloading the 64 bit one. Help.

 

[Guest]

It only gives me the option of the 64 bit download.

Help.

 

[Tom Emmelot]

Hello Go,

then you must have a special filter in your browser, because regardless
with browser i use i got the normal version, so i think there is
something els going on. Can you download to a different place at your PC
and see if you get the right won!

Regards >*< TOM >*<

goguins schreef:

 

[Bill Sanderson MVP]

--

It only gives me the option of the 64 bit download.

Help.

 

[Bill Sanderson MVP]

If you go to that link, then press Continue--what is the filename that
shows?

I see: windowsdefender.msi, and when I then press "download" that's what I
get.

--

 

[Tom Emmelot]

Hello Go,

if you click on the link i give you can you make screenshot and send
that to me?

Regards >*< TOM >*<

goguins schreef: