Wrong From E-Mail Address When Sending Faxes From Outlook


M

Marc Bressman

Whenever I send a fax from Outlook (regardless of whether I send to other
email addresses within the same mesage or of what account I use to send the
message (except when I use Fax Mail Transport)), the from address on the
completed email message (viewed in the Sent Items folder) is always the same
wrong one (which just happens to be the email address associated with the
last email account before the Fax Mail Transport account - which is at the
very bottom of the list of my email accounts). Now I know that you are
supposed to send faxes using the Fax Mail Transport, but I find it very
useful to be able to send a fax as well as an email of the same thing at the
same time (and the received email correctly shows the right from email
address). However, it obviously screws up my record-keeping if the copy
going to the Sent Items folder shows the wrong from email address. Anyone
have any idea why this is happening or how I can fix it? Thanks!

- marc
 
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R

Russ Valentine [MVP-Outlook]

You need to understand that integration between Outlook and Fax has not been
developed or optimized in any of the recent versions of Outlook. What little
integration that remains is just the leftovers from Outlook 97 and Microsoft
Fax. The behavior you describe is well known. It is not a priority nor much
of an issue really. I'm not even sure what you are expecting the Sent Items
view to show when you send to mixed recipient types. What is Outlook
supposed to show? Fax account? Email account? Both? Neither? The "From
address" is not even part of that view.
 
M

Marc Bressman

I'm not entirely sure what you mean when you say the from address is not
even part of that view, or even if we are talking about the same thing here
(and if we aren't, I apologize for not being more clear in my original
post).

Let me be a bit more specific about the issue, and then perhaps you can tell
me if we are talking about the same thing. I am running Outlook 2003 and
Word 2003 (word is my email editor for Outlook). Let's say in Outlook I
click on reply to an email message I received, and then Word opens up in its
email editor role. This message was received on email account #5, which is
different from email account #1 which is the default, or email account #10,
which is the last valid email account in the account list before thge Fax
Mail Transport account. Obviously, the reply message I'm creating is now
set up to be sent with email account #5. I type a message in the message
field, but also add a valid fax receipent to the To: field (using the
[fax:NNNN] format) and BCC: it to another one of my email accounts. I then
click send. The message is sent, and a copy of it is saved in the same
sub-folder as the original message that I am replying to. The fax service
then initiates and sends the fax version of the same message that was just
emailed. When this is all done with, I go to look at the copy of the email
message saved in the sub-folder, and am dismayed to find in the preview pane
(as well as when I actually open the message), that the from: field does not
show the correct from address (which should be the address associated with
email account #5), but instead shows the email address associated with email
account #10 for some odd reason. However, when I receive the BCC copy, the
correct email address (the one associated with email account #5) is
displayed as the sender of the message. Therefore, somehow Outlook is
replacing the correct from: email address on the saved copy of the sent
message with an incorrect one. This is a bit disconcerting, since looking
back on this message, it then appears as if it was sent using the incorrect
email address, when in fact it wasn't (and I'm forced to edit the message
itself to note that it was in fact sent using the correct email address).
This is the problem I'm experiencing...

I'm a bit confused when you ask what is Outlook supposed to show? It is
supposed to show the correct from: address that is associated with the email
account that I used to send the email portion of that message (in this case,
email account #5's email address). Since there is no email address
associated with the Fax Mail Transport, and since in any case, I'm not
sending the message using the Fax Mail Transport account (i.e. its not
selected when I click send, email account #5 is selected - and Outlook I
guess is just smart enough to know to send the email portion using email
account #5 and the fax portion using the Fax Mail Transport even though it
isn't selected), I'd hope that Outlook would show the correct from: email
address, or even no from: email address, rather than an entirely incorrect
one from an account that wasn't even being used (i.e. email account #10).
Also, I don't understand what you mean when you say the from: field isn't
even part of that view, since in both the preview pane and when I open the
actual message itself, I see the from field filled in with the incorrect
email address associated with the incorrect email account (i.e. email
account #10).

Hopefully, this has explained the problem a bit better. Any help anyone can
offer regarding this is greatly appreciated!

Thanks!

- marc


Russ Valentine said:
You need to understand that integration between Outlook and Fax has not been
developed or optimized in any of the recent versions of Outlook. What little
integration that remains is just the leftovers from Outlook 97 and Microsoft
Fax. The behavior you describe is well known. It is not a priority nor much
of an issue really. I'm not even sure what you are expecting the Sent Items
view to show when you send to mixed recipient types. What is Outlook
supposed to show? Fax account? Email account? Both? Neither? The "From
address" is not even part of that view.
--
Russ Valentine
[MVP-Outlook]
Marc Bressman said:
Whenever I send a fax from Outlook (regardless of whether I send to other
email addresses within the same mesage or of what account I use to send the
message (except when I use Fax Mail Transport)), the from address on the
completed email message (viewed in the Sent Items folder) is always the same
wrong one (which just happens to be the email address associated with the
last email account before the Fax Mail Transport account - which is at the
very bottom of the list of my email accounts). Now I know that you are
supposed to send faxes using the Fax Mail Transport, but I find it very
useful to be able to send a fax as well as an email of the same thing at the
same time (and the received email correctly shows the right from email
address). However, it obviously screws up my record-keeping if the copy
going to the Sent Items folder shows the wrong from email address. Anyone
have any idea why this is happening or how I can fix it? Thanks!

- marc
 
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R

Rockin

Marc - did you get an answer to this? I have EXACTLY the same proble
and can't work out why!


-
Rocki
 

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