Word launchs while in Outlock and then give error

G

Guest

When I am in Outlook, Word will open by itself, then give an error message "
Microsoft Office Word has encountered a problem and needs to close. We are
sorry for the inconvenience." When I look at what data does the error report
contain, I get this:

AppName: winword.exe AppVer: 11.0.6359.0 App Stamp: 40c8b025 ModName:
hpzpm309.dll ModVer: 2.240.0.0 ModStamp: 3f615fc8 fDebug: 0 Offset:
000355a3

Do you have any suggestions on how to stop this?
 
S

Suzanne S. Barnhill

The error points to your printer driver. Delete and reinstall the printer,
preferably with an updated driver, if any.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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all may benefit.
 

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